Last time I visited, I ordered a matcha latte with red bean. After the first sip, I noticed a strange taste and took another sip to be sure. It turned out the red bean was spoiled, so I had to go back and ask them to remake the drink without it.
This time, on 12/27 around 5:30 PM, I ordered a hojicha latte. After placing my order, I noticed there was a free size upgrade promotion running throughout December, so I asked if my drink could be upgraded. The staff member said no, explaining that it had to be done while ordering for the promotion to apply. That excuse felt very lame and honestly came across as laziness, especially since it was a free upgrade and could have easily been accommodated.
At another Maiko location (Garden State Plaza), the staff proactively informed me about the promotion and asked if I wanted the upgrade, which is what I would expect. Unfortunately, the Fort Lee location didn’t offer the same experience. Even after I asked, it felt like I was given weak excuses rather than a genuine effort to help.
On top of that, the hojicha latte here was overly milky. I’ve had the same drink at other Maiko locations where it tasted much nuttier and more balanced, so this was disappointing.
I really love Maiko overall, but based on these experiences, I wouldn’t visit the Fort Lee location again.
JRP JEROME
Coconut taro sundae the best ever 😋
Edward Lu
Great service!
Jacqueline Henriques
Pricy but WOW! DELICIOUS!
Astrid Lamas
The matcha latte was very clumpy, they didn’t even whisk it properly. Kind of disappointing.
Sun
10/10 Recommend the Banana pudding matcha! <3
Olivia
Sooo yummy and the kindest service!
John G
Delicious legit matcha and taro ice creams!
.
The server was cleaning the floor with the broom. When another customer walked in she went right behind the counter and took order. She did not wash hands after touching the broom stick and touched the food. It is not sanitary.
I J
This is my favorite ice cream place. I go there almost every week!
Great ice cream great flavors and customer service!
Thaquib Ahammed
I got the hojicha soft serve and it was amazing!! Perfect sweet treat 🤤
Jessica Liu
Ice cream tastes wonderful. Super friendly service.
Hailey
I was at maiko just now and this will be my last visit because of what I experienced today with the workers. I ordered a black sesame latte and made it a float with soft serve. From the first sip I could tell the milk was spoiled. I confirmed I wasn’t wrong after my husband tried it too and he almost threw up. We told the staff and I don’t even remember getting an apology for being served an inedible drink. They said we could switch to something else so I asked for just ice cream instead. Then they made it confusing with the price. One worker just decided to make it a medium soft serve without asking me. That cost less than what I originally paid. Then they acted like I owed them. I did the calculation, which was simple math, and knew I paid more not less. So I tried to make it work by asking if I could add a topping to even out the price with the ice cream they gave me without discussion. But they explained that the ice cream I got, which was 9.50 plus tax, is the same as the latte with float I originally ordered, which was 10.25 plus tax. Clearly they are not the same. One worker at one point said the latte with float is more expensive because it’s considered two items compared to ice cream which is considered one item. That made no sense. Throughout this whole nonsense they treated us like WE were the problem. Only at the end did they offer a topping like they were doing us a big favor. We never asked for free stuff. We just wanted something fair. At the end of the day this was never about that 75c difference. If they had at least not treated us like we were the problem or if there was a sincere apology for serving spoiled milk or even if they had just given us an something that matched the price we paid, I would not have felt so upset and I would not be writing this review. The whole thing left me with a bad taste and bad vibes. I am upset that I got treated like a difficult customer for simply asking for a non spoiled dessert. The owner really needs to train the staff better. It should not be this stressful to just get ice cream.
Last time I visited, I ordered a matcha latte with red bean. After the first sip, I noticed a strange taste and took another sip to be sure. It turned out the red bean was spoiled, so I had to go back and ask them to remake the drink without it.
This time, on 12/27 around 5:30 PM, I ordered a hojicha latte. After placing my order, I noticed there was a free size upgrade promotion running throughout December, so I asked if my drink could be upgraded. The staff member said no, explaining that it had to be done while ordering for the promotion to apply. That excuse felt very lame and honestly came across as laziness, especially since it was a free upgrade and could have easily been accommodated.
At another Maiko location (Garden State Plaza), the staff proactively informed me about the promotion and asked if I wanted the upgrade, which is what I would expect. Unfortunately, the Fort Lee location didn’t offer the same experience. Even after I asked, it felt like I was given weak excuses rather than a genuine effort to help.
On top of that, the hojicha latte here was overly milky. I’ve had the same drink at other Maiko locations where it tasted much nuttier and more balanced, so this was disappointing.
I really love Maiko overall, but based on these experiences, I wouldn’t visit the Fort Lee location again.
Coconut taro sundae the best ever 😋
Great service!
Pricy but WOW! DELICIOUS!
The matcha latte was very clumpy, they didn’t even whisk it properly. Kind of disappointing.
10/10 Recommend the Banana pudding matcha! <3
Sooo yummy and the kindest service!
Delicious legit matcha and taro ice creams!
The server was cleaning the floor with the broom. When another customer walked in she went right behind the counter and took order. She did not wash hands after touching the broom stick and touched the food. It is not sanitary.
This is my favorite ice cream place. I go there almost every week!
Restaurantji Recommends
Great ice cream great flavors and customer service!
I got the hojicha soft serve and it was amazing!! Perfect sweet treat 🤤
Ice cream tastes wonderful. Super friendly service.
I was at maiko just now and this will be my last visit because of what I experienced today with the workers. I ordered a black sesame latte and made it a float with soft serve. From the first sip I could tell the milk was spoiled. I confirmed I wasn’t wrong after my husband tried it too and he almost threw up. We told the staff and I don’t even remember getting an apology for being served an inedible drink. They said we could switch to something else so I asked for just ice cream instead. Then they made it confusing with the price. One worker just decided to make it a medium soft serve without asking me. That cost less than what I originally paid. Then they acted like I owed them. I did the calculation, which was simple math, and knew I paid more not less. So I tried to make it work by asking if I could add a topping to even out the price with the ice cream they gave me without discussion. But they explained that the ice cream I got, which was 9.50 plus tax, is the same as the latte with float I originally ordered, which was 10.25 plus tax. Clearly they are not the same. One worker at one point said the latte with float is more expensive because it’s considered two items compared to ice cream which is considered one item. That made no sense.
Throughout this whole nonsense they treated us like WE were the problem. Only at the end did they offer a topping like they were doing us a big favor. We never asked for free stuff. We just wanted something fair.
At the end of the day this was never about that 75c difference. If they had at least not treated us like we were the problem or if there was a sincere apology for serving spoiled milk or even if they had just given us an something that matched the price we paid, I would not have felt so upset and I would not be writing this review.
The whole thing left me with a bad taste and bad vibes. I am upset that I got treated like a difficult customer for simply asking for a non spoiled dessert. The owner really needs to train the staff better. It should not be this stressful to just get ice cream.
Amazing matcha soft serve!
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