The cake was amazing, the staff and service amazing!!! They listened to my request and made every effort to accommodate me. This is a good bakery for custom cakes! I will be going back!
Atmosphere: 5
Food: 5
Service: 5
Steph
I am leaving this review because this is not the first time I have had a bad experience at this place. My husband ordered chocolate covered strawberries from here for valentines. He paid $38 for 12 strawberries. He thought that if he was paying over $3 per strawberry they would be decently sized and decorated. He was not happy when he picked up a tiny box with TINY strawberries. I completely agreed with him once I saw them. I am posting a picture below for reference. To be honest he would have been better off buying them at shoprite where he could have seen what he was buying before he bought it. Today is the 15th and they are already super soft as they were turning bad already. Just NOT WORTH THE PRICE. The other experience we had and we still decided to go back is regarding a custom cake order. A small cake that cost me over $200. The cake was decorated nicely but then when we cut into it we saw the cake was literally 60% frosting, 40% cake. Every bite was a handful of frosting/butter essentially... not pleasant.. We did reach out at the time and they said there was nothing they can do... I was not expecting a full refund of course but at least a small percent for serving that to my guests. I feel that if the prices are extremly high as they are they should have quality product.. these have not been the cases for us unfortunately.
Atmosphere: 1
Food: 1
Service: 1
Juliana Faustini
I love coming to Kara Kakes! Every time I visit I am kindly welcomed and attended to. The staff is great and super friendly as well. They are very accommodating when asking for specific requests and never disappoint! The cupcakes are delicious and always fresh. I greatly recommend this business. :)
Atmosphere: 5
Food: 5
Service: 5
Jessica Iannelli
Kara's Kakes never disappoints! The staff is super friendly and professional and the store is always clean! The are always fresh cupcakes and chocolate bombs are amazing! 100% recommend ordering a cake and going for a sweet treat!! I cannot wait to go backš§ā¤ļø
Atmosphere: 5
Food: 5
Service: 5
Briana Vullo
Kara Kakes is hands down the best bakery Iāve ever been to! Everything is baked in-house, so you know youāre getting the freshest, most delicious treats. The moment you walk in, youāre greeted by the sweet aroma of fresh-baked goods and the friendliest staff. Honestly, the customer service is the best Iāve ever seenāeveryone is so kind, attentive, and genuinely eager to make sure you have a great experience.
Now, letās talk about the champagne cakeāitās so moist, light, and perfectly sweet, and the way it pairs with fresh whipped cream and raspberries makes it a total showstopper. Itās honestly one of the best cakes Iāve ever had! All of my guests loved it!
Beyond that, their cupcakes and custom cakes are gorgeous and absolutely delicious. Whether youāre ordering for a special occasion or just stopping by for a sweet treat, Kara Kakes is always my go-to. The combination of amazing desserts and top-notch service keeps me coming back again and again. Highly recommend!
Kara Kakes is hands down the best bakery around! I completely forgot to place a custom order, and when I realized last minute, I was so stressed. But the staff was incredibly kind and accommodating, making sure I still got exactly what I needed. The owner, Kara, is so compassionate and truly cares about her customers, going above and beyond to make every experience special. On top of that, their cakes and cupcakes are absolutely delicious! I canāt recommend them enough!
Atmosphere: 5
Food: 5
Service: 5
Danielle L
Honestly they donāt taste much different than a shoprite cupcake- icings are veryyyyy artificial. Really disappointed, only reason it gets 2 stars is for the booze injection I used to cleanse my palate. Iāll stay a loyal Mr Cupcake patron
Food: 2
David Clain
Cupcakes were nice & fresh. Cranberry orange cupcake was delicious. I have food allergies and sales staff was very knowledgeable about ingredients in their cupcakes.
Atmosphere: 5
Food: 5
Service: 5
Laurie Padula
Hi , Iām a friend who attended the failed gender reveal in which the wrong shaped cake had no icing color inside for the reveal. Iād like to chime in as a professional here and articulate in more detail the missteps that were taken and ways this could be handled in the future with (other) customers.
Firstly, if a cake is ordered and is made in the completely wrong shape and the wrong filling that should immediately warrant a full refund at baseline because the hired for service was not rendered.
Secondly, completely robbing a first time mom and dad of a once in a life time moment that can never be replicated is a completely separate enormous issue. To that huge mistake you offered 10% off a new order.
When someone is paying a baker to make something they are of course paying for their time and their talent more-so than the ingredients, especially when bought in bulk. It would have taken a few hours of your time which you didnāt feel was worthy of the situation that you claim to have felt so bad about. They lost a moment forever, and you couldnāt spare a couple hours of your time to make it right.
Finally, you did not have the backs of your āunderstaffedā employees. They promised the client a replacement cake and even set up a date. Again, it was more important to you to prove a point than to stand by your employees word and not upset the client further.
Of course after she was promised something she is going to be upset when itās taken back and a measly 10% discount is offered. You did not even follow through with a phone call to discuss the matter - just sent an e-mail of what you decided without regard for the client and hearing them out. I think a more fair offer would have been payment for the costs needed for ingredients to remake the cake correctly - if anything at all.
I suggest you come up with a better ordering system , and to add a āmistake policyā to your contracts if theyāre expected so commonly. Perhaps consider not offering gender reveal cakes until those changes are made. Hope this helps.
Service: 1
Recommended dishes: Original Cake
Angela Friona
They completely ruined my friendās gender reveal cake! Even though they had clear instructions in an email, they still forgot to include the color inside the cake, and to make matters worse, it was the wrong shape. On top of that, theyāre doing nothing to fix their mistake. It was a huge disappointment and really took away from what should have been a special moment.
I am coming to review as another small business owner. I was hired to do hair tinsel pink and blue for a gender reveal this past weekend. Party started out fun everyone getting excited with their choice of hair color for gender and then it came time to the reveal I was going to leave but I connected so much with the group I stayed for their special moment. They cut the cake and there was no color in it! I felt really bad for them. I followed up with the mom to be asking how she was doing because she was very upset and explain to me the situation. I ended up refunding her for my service to try to cheer her up. As a small business owner I personally would have refunded and we made the cake to make sure I left my customer satisfied and happy and at the very least get some referrals.
Sandra Schnaidt
Just recently ordered a beautiful cake from this location. The cake was decorated, beautiful, and so moist. Not to mention great customer service. Looking forward to returning.
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Cocoa Bombs and Infused Cupcakes
Christina Costanzo
I attended my cousins gender reveal party this past weekend and was honestly horrified for her ! As a first time mom, these moments should be special, and fun.
They cut the cake and NO color was inside the cake! Isnāt that the entire point of a gender reveal? So we were all confused and my cousin was pretty embarrassed. Then I come to find out that the shape of the cake was supposed to be a heart and it was a circle. Like how do you have ONE job (which was the entire purpose of the order) and donāt include the GENDER color as the reveal in the cake?
And to top it all off, they donāt want to remake it for her even tho the office staff stated they were . So they canāt make gender reveal cakes and they go back on their word. Just pretty bad business all around!
Atmosphere: 1
Food: 1
Service: 1
Alaina Muller
I attended a gender reveal this past weekend for my best friend. She ordered a heart shaped cake with the gender inside (blue). When the box was opened we noticed the cake was round not heart shape and thought okay well letās just get to the important exciting part the reveal! Wellā¦ sadly there was no reveal. The cake was cut open by the excited mom and dad to be and it was regular frosting with no gender color. We were all shocked and felt embarrassed for them as the cake was the center of their reveal and it was ruined. I felt so bad for them because their special moment was ruined. I do understand mistakes happen but this one was huge. After speaking to my friend today she informed me they offered to refund and re make the cake but unfortunately they went back on their word and only refunded the cake and offered 10% off a future cake. I donāt blame my friend for being mad a promise was broken and she was not comfortable purchasing another cake and just to receive 10% off. Just want to warn any other moms to be if they order a gender reveal cake from here you might have the same experience.
Amanda Tamburro
STAY CLEAR IF YOU DO NOT WANT YOUR SPECIAL DAY RUINED.
My sister ordered a HEART shape gender reveal cake (with the gender color in the center). Once received, we noticed it was not a heart shape, it was round. This was a little mistake that we were going to get over. However, once we cut the cake, there was no color inside!!! It was plain vanilla cake! We reached out to them to explain the issue and provided photos as well. The girl working there used the excuse that they are "under staffed" and said she would refund and make a new cake. I asked for the manager to please call me. Instead of calling, she emailed (4 days later) stating that since they refunded they can not make a new cake and offered us 10 percent off our next cake which we found embarrassing. Not only did this place ruin what should of been one of the most special moments in our life, but they also were extremely rude and refused to make it better, and instead went back on their word. Clearly they are unorganized and do not know what they are doing.
The cake was amazing, the staff and service amazing!!! They listened to my request and made every effort to accommodate me. This is a good bakery for custom cakes! I will be going back!
Atmosphere: 5
Food: 5
Service: 5
I am leaving this review because this is not the first time I have had a bad experience at this place. My husband ordered chocolate covered strawberries from here for valentines. He paid $38 for 12 strawberries. He thought that if he was paying over $3 per strawberry they would be decently sized and decorated. He was not happy when he picked up a tiny box with TINY strawberries. I completely agreed with him once I saw them. I am posting a picture below for reference. To be honest he would have been better off buying them at shoprite where he could have seen what he was buying before he bought it. Today is the 15th and they are already super soft as they were turning bad already. Just NOT WORTH THE PRICE.
The other experience we had and we still decided to go back is regarding a custom cake order. A small cake that cost me over $200. The cake was decorated nicely but then when we cut into it we saw the cake was literally 60% frosting, 40% cake. Every bite was a handful of frosting/butter essentially... not pleasant.. We did reach out at the time and they said there was nothing they can do... I was not expecting a full refund of course but at least a small percent for serving that to my guests.
I feel that if the prices are extremly high as they are they should have quality product.. these have not been the cases for us unfortunately.
Atmosphere: 1
Food: 1
Service: 1
I love coming to Kara Kakes! Every time I visit I am kindly welcomed and attended to. The staff is great and super friendly as well. They are very accommodating when asking for specific requests and never disappoint! The cupcakes are delicious and always fresh. I greatly recommend this business. :)
Atmosphere: 5
Food: 5
Service: 5
Kara's Kakes never disappoints! The staff is super friendly and professional and the store is always clean! The are always fresh cupcakes and chocolate bombs are amazing! 100% recommend ordering a cake and going for a sweet treat!! I cannot wait to go backš§ā¤ļø
Atmosphere: 5
Food: 5
Service: 5
Kara Kakes is hands down the best bakery Iāve ever been to! Everything is baked in-house, so you know youāre getting the freshest, most delicious treats. The moment you walk in, youāre greeted by the sweet aroma of fresh-baked goods and the friendliest staff. Honestly, the customer service is the best Iāve ever seenāeveryone is so kind, attentive, and genuinely eager to make sure you have a great experience.
Now, letās talk about the champagne cakeāitās so moist, light, and perfectly sweet, and the way it pairs with fresh whipped cream and raspberries makes it a total showstopper. Itās honestly one of the best cakes Iāve ever had! All of my guests loved it!
Beyond that, their cupcakes and custom cakes are gorgeous and absolutely delicious. Whether youāre ordering for a special occasion or just stopping by for a sweet treat, Kara Kakes is always my go-to. The combination of amazing desserts and top-notch service keeps me coming back again and again. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Yummiest Cupcakes, Birthday Cake
Kara Kakes is hands down the best bakery around! I completely forgot to place a custom order, and when I realized last minute, I was so stressed. But the staff was incredibly kind and accommodating, making sure I still got exactly what I needed. The owner, Kara, is so compassionate and truly cares about her customers, going above and beyond to make every experience special. On top of that, their cakes and cupcakes are absolutely delicious! I canāt recommend them enough!
Atmosphere: 5
Food: 5
Service: 5
Honestly they donāt taste much different than a shoprite cupcake- icings are veryyyyy artificial. Really disappointed, only reason it gets 2 stars is for the booze injection I used to cleanse my palate. Iāll stay a loyal Mr Cupcake patron
Food: 2
Cupcakes were nice & fresh. Cranberry orange cupcake was delicious. I have food allergies and sales staff was very knowledgeable about ingredients in their cupcakes.
Atmosphere: 5
Food: 5
Service: 5
Hi , Iām a friend who attended the failed gender reveal in which the wrong shaped cake had no icing color inside for the reveal. Iād like to chime in as a professional here and articulate in more detail the missteps that were taken and ways this could be handled in the future with (other) customers.
Firstly, if a cake is ordered and is made in the completely wrong shape and the wrong filling that should immediately warrant a full refund at baseline because the hired for service was not rendered.
Secondly, completely robbing a first time mom and dad of a once in a life time moment that can never be replicated is a completely separate enormous issue. To that huge mistake you offered 10% off a new order.
When someone is paying a baker to make something they are of course paying for their time and their talent more-so than the ingredients, especially when bought in bulk. It would have taken a few hours of your time which you didnāt feel was worthy of the situation that you claim to have felt so bad about. They lost a moment forever, and you couldnāt spare a couple hours of your time to make it right.
Finally, you did not have the backs of your āunderstaffedā employees. They promised the client a replacement cake and even set up a date. Again, it was more important to you to prove a point than to stand by your employees word and not upset the client further.
Of course after she was promised something she is going to be upset when itās taken back and a measly 10% discount is offered. You did not even follow through with a phone call to discuss the matter - just sent an e-mail of what you decided without regard for the client and hearing them out. I think a more fair offer would have been payment for the costs needed for ingredients to remake the cake correctly - if anything at all.
I suggest you come up with a better ordering system , and to add a āmistake policyā to your contracts if theyāre expected so commonly. Perhaps consider not offering gender reveal cakes until those changes are made. Hope this helps.
Service: 1
Recommended dishes: Original Cake
They completely ruined my friendās gender reveal cake! Even though they had clear instructions in an email, they still forgot to include the color inside the cake, and to make matters worse, it was the wrong shape. On top of that, theyāre doing nothing to fix their mistake. It was a huge disappointment and really took away from what should have been a special moment.
Service: 1
Restaurantji Recommends
I am coming to review as another small business owner. I was hired to do hair tinsel pink and blue for a gender reveal this past weekend. Party started out fun everyone getting excited with their choice of hair color for gender and then it came time to the reveal I was going to leave but I connected so much with the group I stayed for their special moment. They cut the cake and there was no color in it! I felt really bad for them. I followed up with the mom to be asking how she was doing because she was very upset and explain to me the situation. I ended up refunding her for my service to try to cheer her up. As a small business owner I personally would have refunded and we made the cake to make sure I left my customer satisfied and happy and at the very least get some referrals.
Just recently ordered a beautiful cake from this location. The cake was decorated, beautiful, and so moist. Not to mention great customer service. Looking forward to returning.
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Cocoa Bombs and Infused Cupcakes
I attended my cousins gender reveal party this past weekend and was honestly horrified for her ! As a first time mom, these moments should be special, and fun.
They cut the cake and NO color was inside the cake! Isnāt that the entire point of a gender reveal? So we were all confused and my cousin was pretty embarrassed. Then I come to find out that the shape of the cake was supposed to be a heart and it was a circle. Like how do you have ONE job (which was the entire purpose of the order) and donāt include the GENDER color as the reveal in the cake?
And to top it all off, they donāt want to remake it for her even tho the office staff stated they were . So they canāt make gender reveal cakes and they go back on their word. Just pretty bad business all around!
Atmosphere: 1
Food: 1
Service: 1
I attended a gender reveal this past weekend for my best friend. She ordered a heart shaped cake with the gender inside (blue). When the box was opened we noticed the cake was round not heart shape and thought okay well letās just get to the important exciting part the reveal! Wellā¦ sadly there was no reveal. The cake was cut open by the excited mom and dad to be and it was regular frosting with no gender color. We were all shocked and felt embarrassed for them as the cake was the center of their reveal and it was ruined. I felt so bad for them because their special moment was ruined. I do understand mistakes happen but this one was huge. After speaking to my friend today she informed me they offered to refund and re make the cake but unfortunately they went back on their word and only refunded the cake and offered 10% off a future cake. I donāt blame my friend for being mad a promise was broken and she was not comfortable purchasing another cake and just to receive 10% off. Just want to warn any other moms to be if they order a gender reveal cake from here you might have the same experience.
STAY CLEAR IF YOU DO NOT WANT YOUR SPECIAL DAY RUINED.
My sister ordered a HEART shape gender reveal cake (with the gender color in the center). Once received, we noticed it was not a heart shape, it was round. This was a little mistake that we were going to get over. However, once we cut the cake, there was no color inside!!! It was plain vanilla cake! We reached out to them to explain the issue and provided photos as well. The girl working there used the excuse that they are "under staffed" and said she would refund and make a new cake. I asked for the manager to please call me. Instead of calling, she emailed (4 days later) stating that since they refunded they can not make a new cake and offered us 10 percent off our next cake which we found embarrassing. Not only did this place ruin what should of been one of the most special moments in our life, but they also were extremely rude and refused to make it better, and instead went back on their word. Clearly they are unorganized and do not know what they are doing.
FYI the cake should of been BLUE inside.
Loading...