I went into Dunkin sad but left happy. All because this man named Brian made my day. He made my order fast and with care he put heart into the food, he worked great. My food was great and delicious all thanks to Brian. He works hard and he cares for his job.
Atmosphere: 5
Food: 5
Service: 5
Alexander Hernandez
I came to this Dunkin’ Donuts last Sunday around 5 PM. An employee named Brian Melendez helped me. At first, my order was a little wrong, but Brian handled it in a really nice way. He stayed calm, listened, and made sure everything was fixed.
He was respectful and kind, and I could tell he cares about his job. I left happy, and that means a lot.
Great service like this is why I’ll keep coming back. Thank you, Brian!
Atmosphere: 5
Food: 5
Service: 5
S Y
Absolutely Unacceptable Experience
On Friday, June 6th, between 3:30-4:00 PM, our son and his friend walked to this donut shop with the little pocket money they had carefully saved up, excited to treat themselves to four donuts. They paid in full, looking forward to a sweet reward after a long week at school. I even have a record of the time, my son called me during the incident, upset and confused by what was happening. What followed was incredibly disappointing. While handing over the order, the staff accidentally dropped two of the donuts. The boys were understanding, because mistakes happen. The staff apologized and said he would bring out fresh ones, explaining that they needed to be made since they were out on the shelf. So the boys waited, patiently and politely. But 20 minutes passed, and nothing came. They kindly reminded the staff, who then admitted he had completely forgotten. Still, the boys waited, trusting he would now bring them what they had paid for. But again... nothing. Eventually, discouraged and hungry, they approached the counter once more. This time, they were given two donuts of completely different flavors... ones that were overly sweet and not what they had originally chosen. When they let the staff know, he brushed them off and said, “Oh, sorry, but I have work to do,” before walking off into the kitchen and leaving them standing there with no explanation, no real apology, and no refund. This might sound like a minor incident to some. But to two young boys who came in with innocent excitement and their own hard-saved allowance, it was humiliating, disheartening, and unfair. What should have been a joyful, simple afternoon treat turned into a frustrating experience of being ignored, dismissed, and ultimately let down. This is not how you treat customers, especially not children. We’re sharing this experience because we hope this store will reflect on how they handle mistakes and how they treat all guests, regardless of their age. Our kids, and every customer, deserve better.
Atmosphere: 1
Food: 1
Service: 1
Esra Volkan
Employees do not listen to you and do not explain
Atmosphere: 1
Service: 1
Humberto Echeverry
Excellent attention
Atmosphere: 5
Food: 5
Service: 5
Orly Nazareno
Always a pleasure to stop by, only one person working ?
Atmosphere: 4
Food: 5
Service: 4
Lily Smith
Your crew is not paying attention what you are ordering because he is busy whatever he is listening on his airpods.
Mike Satel
Awesome place love the workers
Atmosphere: 5
Food: 5
Service: 5
billy law
The people that work there are just miserable. They don't say hello they don't smile... The food is stale.. they toast the bagels so you would not feel how hard they are. The croissants are definitely over a day old...
Unsanitary workers who are too busy on the phone to help you.Every time I go to this Dunkin’ Donuts, it’s never a good experience. Should know better by now, to stop going to this location.Worst Dunkin’ Donuts, Owner obviously doesn’t care whom he hires.
Atmosphere: 1
Food: 3
Service: 1
Sara B.
Always speedy service and kind
Atmosphere: 5
Food: 5
Service: 5
Dani Breitwieser
Dunkin coupon did not scan associate did not let me know then went to fix it he refused to make things right and told me he could refund me them recharge me for it and started to get a little loud as well as rude and refused to take the coupon in dunkin
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sausage Egg and Cheese
A Castle
Horrible place to go on Monday nights. Completely over run with teenagers.Wanted to sit with my son. But I couldn’t there was about 20 kids in there.
Atmosphere: 1
Food: 5
Service: 5
Rafael Garay
Plenty of coffee shops to get your cup o' joe around, they have never messed up my order plus, can't beat the convenience of a donut, bagel or breakfast sandwich to go along with your drink.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Hash Browns, Sausage Egg and Cheese, Donuts
I went into Dunkin sad but left happy. All because this man named Brian made my day. He made my order fast and with care he put heart into the food, he worked great. My food was great and delicious all thanks to Brian. He works hard and he cares for his job.
Atmosphere: 5
Food: 5
Service: 5
I came to this Dunkin’ Donuts last Sunday around 5 PM. An employee named Brian Melendez helped me. At first, my order was a little wrong, but Brian handled it in a really nice way. He stayed calm, listened, and made sure everything was fixed.
He was respectful and kind, and I could tell he cares about his job. I left happy, and that means a lot.
Great service like this is why I’ll keep coming back. Thank you, Brian!
Atmosphere: 5
Food: 5
Service: 5
Absolutely Unacceptable Experience
On Friday, June 6th, between 3:30-4:00 PM, our son and his friend walked to this donut shop with the little pocket money they had carefully saved up, excited to treat themselves to four donuts. They paid in full, looking forward to a sweet reward after a long week at school. I even have a record of the time, my son called me during the incident, upset and confused by what was happening. What followed was incredibly disappointing. While handing over the order, the staff accidentally dropped two of the donuts. The boys were understanding, because mistakes happen. The staff apologized and said he would bring out fresh ones, explaining that they needed to be made since they were out on the shelf. So the boys waited, patiently and politely. But 20 minutes passed, and nothing came. They kindly reminded the staff, who then admitted he had completely forgotten. Still, the boys waited, trusting he would now bring them what they had paid for. But again... nothing. Eventually, discouraged and hungry, they approached the counter once more. This time, they were given two donuts of completely different flavors... ones that were overly sweet and not what they had originally chosen. When they let the staff know, he brushed them off and said, “Oh, sorry, but I have work to do,” before walking off into the kitchen and leaving them standing there with no explanation, no real apology, and no refund. This might sound like a minor incident to some. But to two young boys who came in with innocent excitement and their own hard-saved allowance, it was humiliating, disheartening, and unfair. What should have been a joyful, simple afternoon treat turned into a frustrating experience of being ignored, dismissed, and ultimately let down. This is not how you treat customers, especially not children. We’re sharing this experience because we hope this store will reflect on how they handle mistakes and how they treat all guests, regardless of their age. Our kids, and every customer, deserve better.
Atmosphere: 1
Food: 1
Service: 1
Employees do not listen to you and do not explain
Atmosphere: 1
Service: 1
Excellent attention
Atmosphere: 5
Food: 5
Service: 5
Always a pleasure to stop by, only one person working ?
Atmosphere: 4
Food: 5
Service: 4
Your crew is not paying attention what you are ordering because he is busy whatever he is listening on his airpods.
Awesome place love the workers
Atmosphere: 5
Food: 5
Service: 5
The people that work there are just miserable. They don't say hello they don't smile... The food is stale.. they toast the bagels so you would not feel how hard they are. The croissants are definitely over a day old...
Atmosphere: 2
Food: 1
Service: 1
Terrible dunkin donuts...
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Unsanitary workers who are too busy on the phone to help you.Every time I go to this Dunkin’ Donuts, it’s never a good experience. Should know better by now, to stop going to this location.Worst Dunkin’ Donuts, Owner obviously doesn’t care whom he hires.
Atmosphere: 1
Food: 3
Service: 1
Always speedy service and kind
Atmosphere: 5
Food: 5
Service: 5
Dunkin coupon did not scan associate did not let me know then went to fix it he refused to make things right and told me he could refund me them recharge me for it and started to get a little loud as well as rude and refused to take the coupon in dunkin
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sausage Egg and Cheese
Horrible place to go on Monday nights. Completely over run with teenagers.Wanted to sit with my son. But I couldn’t there was about 20 kids in there.
Atmosphere: 1
Food: 5
Service: 5
Plenty of coffee shops to get your cup o' joe around, they have never messed up my order plus, can't beat the convenience of a donut, bagel or breakfast sandwich to go along with your drink.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Hash Browns, Sausage Egg and Cheese, Donuts
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