I would like to start by saying the customer service for this business is terrible. They provide a “phone number” but it’s just a generic message that repeats 3 times and hangs up. Next, they depend on UPS for delivery. Do not be fooled about their website saying they don’t have holidays. They will not gray out dates, never post delays on the website, close their shop, and won’t warn you about a late delivery till the day before! Plus the message they send is automated when they’re closed!
They say their food comes with ice packs or dry ice. That’s false! They FREEZE your food (ruining the quality entirely) and put it in an insulated box. Cutting costs much? They do not care about your food quality at all. They list on your website that YOU can freeze it but they do not inform the customer directly that their food is frozen.
Now let’s talk about the food. It’s incredibly mid. Do not buy the pasta. The Alfredo and Rasta pasta was gross. The pasta itself was soggy because they froze it. The quesadillas were ok in flavor, but a soggy mess unless you air fry it (not in their reheating instructions). The beef lo mein? It was the saltiest, most over seasoned food I have ever tried. I refuse to believe their food is healthy after that. If you have high blood pressure (thank god I don’t) do not order!!! I couldn’t stomach to finish the Rasta pasta or the lo mein. I ate the chicken from the Rasta pasta, and gave up on finishing any part of the lo mein. I didn’t order the alfredo so I can’t speak to that entirely. Based on what my partner said the pasta was soggy like my Rasta pasta. The only thing decent was the Birria taco bowl. I give it a 6.5/10. So far we tried about half the items we ordered. I would never recommend this to anyone.
Also they shrink wrap their food and occasionally the plastic taste seeps into the meal.
Michael Zielny
Excellent meals super fast shipping Can't beat it
Jeffrotrader
Food is super fresh and delicious. Timely delivery and really prompt customer service.
Alexa Perrucci
By far the best prepared meal company that I’ve tried. I eat cleaneats 5 days a week for lunch and dinner and can’t get enough!
nicole l
The food is so good and fresh. Lower in calories than some of their competitors and they have amazing customer service. I will be ordering again!
Maria Folcarelli
Once I got the hang of ordering I found it very easy to make my order.
MARIE PASTENA
Delicious meals, great customer service!!
Farah Kiki
Horrible customer service. Their stupid website wouldn’t accept my actual address when I was ordering and once I submitted it with my correct address it auto corrected to the address it preferred! I dont check my emails all the time and once I thought it was delivered it was delivered to the wrong address!!! They didn’t want to do anything about it and blamed it on my fault and offered me free shipping next time! Lol what a joke. Don’t order from here. I use to order from here all the time and once I moved and tried it again, very disappointed. Not sure who manages this company but customer service definitely needs work.
Kiki
Horrible customer service. Their stupid website wouldn’t accept my actual address when I was ordering and once I submitted it with my correct address it auto corrected to the address it preferred! I dont check my emails all the time and once I thought it was delivered it was delivered to the wrong address!!! They didn’t want to do anything about it and blamed it on my fault and offered me free shipping next time! Lol what a joke. Don’t order from here. I use to order from here all the time and once I moved and tried it again, very disappointed. Not sure who manages this company but customer service definitely needs work.
Celena A.
From reading the other reviews I was so excited for these meals to get delivered. Unfortunately mine came frozen solid and I had to thaw it out on the counter. This resulted in soggy food that was really unappetizing. The website is a little misleading since it advertises as fresh. I totally understand it has to ship in a cold container but from prior reviews it seems they have changed their packaging which overall may have changed the quality of the food? Once something is frozen it never really tastes the same in my opinion. The food is shrink wrapped instead of the meal containers (like in the review photos) and put in dry ice while being shipped. I really wanted to like it because they have such great food choices but so far food is not great. Just putting this out there to warn anyone with similar expectations as me to keep that in mind.
For the price the meals are great! I love the caloric break down they include as well.
Anjuli “Fit For Life” Mack
Really amazing customer service and fresh meals delivered on time- perfect for anyone looking to live a healthy lifestyle or on comp prep.
Ari Valencia
Food won't be deliver on time and tracking will say unknown. Be careful
Jaime Lopez
Great customer support!
Gary Thunberg
Hi clean eats staff … I have placed many orders and your chicken and steak is awesome great taste and nice and tender… love the barbecue chicken.. you have earned a customer for life with your meal plan you make my food prep so easy thanks Gary
I would like to start by saying the customer service for this business is terrible. They provide a “phone number” but it’s just a generic message that repeats 3 times and hangs up. Next, they depend on UPS for delivery. Do not be fooled about their website saying they don’t have holidays. They will not gray out dates, never post delays on the website, close their shop, and won’t warn you about a late delivery till the day before! Plus the message they send is automated when they’re closed!
They say their food comes with ice packs or dry ice. That’s false! They FREEZE your food (ruining the quality entirely) and put it in an insulated box. Cutting costs much? They do not care about your food quality at all. They list on your website that YOU can freeze it but they do not inform the customer directly that their food is frozen.
Now let’s talk about the food. It’s incredibly mid. Do not buy the pasta. The Alfredo and Rasta pasta was gross. The pasta itself was soggy because they froze it. The quesadillas were ok in flavor, but a soggy mess unless you air fry it (not in their reheating instructions). The beef lo mein? It was the saltiest, most over seasoned food I have ever tried. I refuse to believe their food is healthy after that. If you have high blood pressure (thank god I don’t) do not order!!! I couldn’t stomach to finish the Rasta pasta or the lo mein. I ate the chicken from the Rasta pasta, and gave up on finishing any part of the lo mein. I didn’t order the alfredo so I can’t speak to that entirely. Based on what my partner said the pasta was soggy like my Rasta pasta. The only thing decent was the Birria taco bowl. I give it a 6.5/10. So far we tried about half the items we ordered. I would never recommend this to anyone.
Also they shrink wrap their food and occasionally the plastic taste seeps into the meal.
Excellent meals super fast shipping
Can't beat it
Food is super fresh and delicious.
Timely delivery and really prompt customer service.
By far the best prepared meal company that I’ve tried. I eat cleaneats 5 days a week for lunch and dinner and can’t get enough!
The food is so good and fresh. Lower in calories than some of their competitors and they have amazing customer service. I will be ordering again!
Once I got the hang of ordering I found it very easy to make my order.
Delicious meals, great customer service!!
Horrible customer service. Their stupid website wouldn’t accept my actual address when I was ordering and once I submitted it with my correct address it auto corrected to the address it preferred! I dont check my emails all the time and once I thought it was delivered it was delivered to the wrong address!!! They didn’t want to do anything about it and blamed it on my fault and offered me free shipping next time! Lol what a joke. Don’t order from here. I use to order from here all the time and once I moved and tried it again, very disappointed. Not sure who manages this company but customer service definitely needs work.
Horrible customer service. Their stupid website wouldn’t accept my actual address when I was ordering and once I submitted it with my correct address it auto corrected to the address it preferred! I dont check my emails all the time and once I thought it was delivered it was delivered to the wrong address!!! They didn’t want to do anything about it and blamed it on my fault and offered me free shipping next time! Lol what a joke. Don’t order from here. I use to order from here all the time and once I moved and tried it again, very disappointed. Not sure who manages this company but customer service definitely needs work.
From reading the other reviews I was so excited for these meals to get delivered. Unfortunately mine came frozen solid and I had to thaw it out on the counter. This resulted in soggy food that was really unappetizing. The website is a little misleading since it advertises as fresh. I totally understand it has to ship in a cold container but from prior reviews it seems they have changed their packaging which overall may have changed the quality of the food? Once something is frozen it never really tastes the same in my opinion. The food is shrink wrapped instead of the meal containers (like in the review photos) and put in dry ice while being shipped. I really wanted to like it because they have such great food choices but so far food is not great. Just putting this out there to warn anyone with similar expectations as me to keep that in mind.
Restaurantji Recommends
For the price the meals are great! I love the caloric break down they include as well.
Really amazing customer service and fresh meals delivered on time- perfect for anyone looking to live a healthy lifestyle or on comp prep.
Food won't be deliver on time and tracking will say unknown. Be careful
Great customer support!
Hi clean eats staff … I have placed many orders and your chicken and steak is awesome great taste and nice and tender… love the barbecue chicken.. you have earned a customer for life with your meal plan you make my food prep so easy thanks Gary
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