I stopped here at 4:50 AM… 10 minutes before they opened on a Saturday morning and the gentleman who helped me truly seemed like one of the nice people I’ve ever met. I give this location 5/5 stars just for this one interaction
Atmosphere: 5
Food: 5
Service: 5
Reade Ware
I am writing to share a concern regarding a recent mobile order pickup experience at this Dunkin’ location.
I placed a paid mobile order more than 40 minutes in advance while traveling from Atlantic City for an important work event. The order included two dozen donuts and one Box of Joe. The advance order was intended to ensure the items would be ready upon arrival.
When I arrived to pick up the order, staff appeared unaware of it and informed me I would need to wait. I explained that the order had been placed well in advance, yet I was still required to wait an additional 30–35 minutes while the order was prepared on-site. During this time, the Box of Joe was made after my arrival, which ultimately caused me to be late for a time-sensitive professional community engagement in Hammonton in which the attendees were very concerned as to why the coffee and donuts were late.
While the manager did offer a complimentary apology and did not find a positive solution, the primary issue was not compensation but reliability, communication, and customer service. There was limited acknowledgment of the delay or impact, and the interaction could have been handled with greater professionalism and courtesy.
I frequently use Dunkin’ locations and typically have reliable pickup experiences. Unfortunately, this location did not meet those expectations, and I do not feel confident placing advance orders here in the future.
I hope this feedback can be used constructively to improve training, communication, and order fulfillment processes.
Thank you for your time and consideration.
John Ragone
Great iced coffee and good and fast service all year round and in all kinds of weather!
Ki Nk
Hands down the worst Dunkin I’ve ever been to. 11/9 I went thru drive thru, placed my order and waited 17 mins in line to pay. At this point I was so late and irritated I didn’t even want the coffee. Then again I come today 11/11 figured I’d try inside. BIG mistake. The two people working were bickering back and forth, cursing, mad at the world for whatever reason. I was the only person in the store and it still took 15+ mins for a latte. There was a lady in drive thru upset about the wait (rightfully so cuz who has an extra 30 mins to hang out at Dunkin) and the 2 people inside were trash talking the customer for being upset. Hire more people if that’s what the problem is. And if you can’t than the manager/owner needs to step up. Nobody wants to pay $7 for a coffee with a side of rudeness and lateness. DO BETTER DUNKIN!
Atmosphere: 1
Food: 1
Service: 1
Jonathan Krall
Gave me the wrong sandwich and drink. Forgot my hash browns and over charged me
Atmosphere: 1
Food: 1
Service: 1
Chelsea Marie
If I could add the video I posted to everywhere I would but I cant. As an employee who worked for 2 days at this location I am absolutely disgusted. How does a manager say to a new employee that her current employees that are belittling and bullying her are no bodies? Im a grown woman I can handle another employee being upset that someone may be taking her position. For management to speak the way it does about its employees, not someone I can work for. I do not see myself as a nobody like she does her staff. It is a shame I just wanted to serve coffee and kindness. I was willing to take 15 dollars an hr. There are too many businesses around to allow humans to be treated that way. Dunkin needs to do better with who they have running their stores. The employees keep the building running. How can america run on dunkin if dunkin treats their staff like replaceable trash?!?! MANDI MANAGEMENT INC DO BETTER. Also allow your managers to control the temperature inside of the building. An employee should not have to sit in the lobby of the store to train and loose feeling in the fingers. ESPECIALLY when they are wearing the clothing you want them in. No body should be that cold, especially people doing you a service by working for you on the inside of a building. If I could put ZERO stars i would. DISGRACEFUL.
Diana Evans
Out of the coffee I wanted. Out of sugar packets, and napkins. Only have 2 variety of doughnuts, trash in tables even though we were the only ones there for a good 15/20 mins with two workers.
Atmosphere: 3
Food: 2
Service: 4
Nicole Caruso
This place has the best employees!!! Fast service
Atmosphere: 5
Food: 5
Service: 5
Samantha Clementi
Went at 6:30pm on Saturday and they said they weren't taking anymore orders.
Service: 1
Meghan Callaghan
The service is the slowest I have experienced at any drive tru i have ever been to. The staff, when not rude are confused. They took pride in saying they were sold out of product or that the machine was down at every one of my 5 visits. Corporate please do something
This has been multiple times now. Went there today and sat at the drive-thru speaker for 5 minutes before anyone even acknowledged we were there. Finally comes on and says give me a minute. Will never come back to this place! Winslow Dunkin' Donuts is all about customer service.
Atmosphere: 1
Service: 1
Denise Bollinger
Walked into Dunkin’ Donuts stood at the counter. Two girls behind the counter, looked at us, never greeted us, meanwhile, we stood there and then we walked out. this place will never change
Atmosphere: 1
Food: 1
Service: 1
DALYS CALDERON
I go there every Sunday with my husband to buy donuts for Church and he buys he's coffee there daily.
I stopped here at 4:50 AM… 10 minutes before they opened on a Saturday morning and the gentleman who helped me truly seemed like one of the nice people I’ve ever met. I give this location 5/5 stars just for this one interaction
Atmosphere: 5
Food: 5
Service: 5
I am writing to share a concern regarding a recent mobile order pickup experience at this Dunkin’ location.
I placed a paid mobile order more than 40 minutes in advance while traveling from Atlantic City for an important work event. The order included two dozen donuts and one Box of Joe. The advance order was intended to ensure the items would be ready upon arrival.
When I arrived to pick up the order, staff appeared unaware of it and informed me I would need to wait. I explained that the order had been placed well in advance, yet I was still required to wait an additional 30–35 minutes while the order was prepared on-site. During this time, the Box of Joe was made after my arrival, which ultimately caused me to be late for a time-sensitive professional community engagement in Hammonton in which the attendees were very concerned as to why the coffee and donuts were late.
While the manager did offer a complimentary apology and did not find a positive solution, the primary issue was not compensation but reliability, communication, and customer service. There was limited acknowledgment of the delay or impact, and the interaction could have been handled with greater professionalism and courtesy.
I frequently use Dunkin’ locations and typically have reliable pickup experiences. Unfortunately, this location did not meet those expectations, and I do not feel confident placing advance orders here in the future.
I hope this feedback can be used constructively to improve training, communication, and order fulfillment processes.
Thank you for your time and consideration.
Great iced coffee and good and fast service all year round and in all kinds of weather!
Hands down the worst Dunkin I’ve ever been to. 11/9 I went thru drive thru, placed my order and waited 17 mins in line to pay. At this point I was so late and irritated I didn’t even want the coffee. Then again I come today 11/11 figured I’d try inside. BIG mistake. The two people working were bickering back and forth, cursing, mad at the world for whatever reason. I was the only person in the store and it still took 15+ mins for a latte. There was a lady in drive thru upset about the wait (rightfully so cuz who has an extra 30 mins to hang out at Dunkin) and the 2 people inside were trash talking the customer for being upset. Hire more people if that’s what the problem is. And if you can’t than the manager/owner needs to step up. Nobody wants to pay $7 for a coffee with a side of rudeness and lateness. DO BETTER DUNKIN!
Atmosphere: 1
Food: 1
Service: 1
Gave me the wrong sandwich and drink. Forgot my hash browns and over charged me
Atmosphere: 1
Food: 1
Service: 1
If I could add the video I posted to everywhere I would but I cant. As an employee who worked for 2 days at this location I am absolutely disgusted. How does a manager say to a new employee that her current employees that are belittling and bullying her are no bodies? Im a grown woman I can handle another employee being upset that someone may be taking her position. For management to speak the way it does about its employees, not someone I can work for. I do not see myself as a nobody like she does her staff. It is a shame I just wanted to serve coffee and kindness. I was willing to take 15 dollars an hr. There are too many businesses around to allow humans to be treated that way. Dunkin needs to do better with who they have running their stores. The employees keep the building running. How can america run on dunkin if dunkin treats their staff like replaceable trash?!?! MANDI MANAGEMENT INC DO BETTER. Also allow your managers to control the temperature inside of the building. An employee should not have to sit in the lobby of the store to train and loose feeling in the fingers. ESPECIALLY when they are wearing the clothing you want them in. No body should be that cold, especially people doing you a service by working for you on the inside of a building. If I could put ZERO stars i would. DISGRACEFUL.
Out of the coffee I wanted. Out of sugar packets, and napkins. Only have 2 variety of doughnuts, trash in tables even though we were the only ones there for a good 15/20 mins with two workers.
Atmosphere: 3
Food: 2
Service: 4
This place has the best employees!!! Fast service
Atmosphere: 5
Food: 5
Service: 5
Went at 6:30pm on Saturday and they said they weren't taking anymore orders.
Service: 1
The service is the slowest I have experienced at any drive tru i have ever been to. The staff, when not rude are confused.
They took pride in saying they were sold out of product or that the machine was down at every one of my 5 visits. Corporate please do something
Atmosphere: 1
Restaurantji Recommends
Not as good as it used to be
Atmosphere: 2
Food: 2
Service: 2
This has been multiple times now. Went there today and sat at the drive-thru speaker for 5 minutes before anyone even acknowledged we were there. Finally comes on and says give me a minute. Will never come back to this place! Winslow Dunkin' Donuts is all about customer service.
Atmosphere: 1
Service: 1
Walked into Dunkin’ Donuts stood at the counter. Two girls behind the counter, looked at us, never greeted us, meanwhile, we stood there and then we walked out. this place will never change
Atmosphere: 1
Food: 1
Service: 1
I go there every Sunday with my husband to buy donuts for Church and he buys he's coffee there daily.
Atmosphere: 5
Food: 5
Service: 5
My cardiologist says I can eat here. 🤪
Atmosphere: 3
Food: 2
Service: 4
Loading...