I do not recommend this store, I had a problem with my drink, they charged me and did not bring it, and they do not answer the phone! Do not buy! They do not care about the customer!
Atmosphere: 1
Food: 1
Service: 1
Lisbeth Velasquez
To the Domino’s Hillside Management Team,
I recently visited your Hillside location to place an order in-store but was informed that the online offers I was interested in were not available in the store. I was advised to place the order online instead. While sitting in my car, I attempted to do so but encountered a payment error—even though my bank had already authorized the payment and the funds were withdrawn.
I went back into the store to address the issue and spoke with Rowan, who I was told is the manager. Unfortunately, Rowan was extremely dismissive and provided no real assistance. After briefly checking the system, she quickly told me there was no order and said I would need to call corporate. When I asked if she could assist by making the call since I was already in the store, she refused and told me to look up the number myself online.
What frustrated me most was not just the inconvenience, but Rowan’s complete lack of customer service and empathy. I showed her the error message and proof that the payment was approved and withdrawn from my account, yet she showed no concern, urgency, or willingness to help resolve the issue.
Due to this poor experience, I no longer feel comfortable doing business at this location. I strongly recommend additional training for the staff, particularly for Rowan, as this is not the level of service customers should expect from Domino’s.
Thank you for taking this feedback seriously. I hope steps are taken to improve the customer experience at this store.
Service: 1
Mv On
Needs to be more professional and better quality of foods. Everything was unsatisfactory but the pizza was ok. Manager offered to replace food, which was nice, but not needed I rather better treatment for future customers. I gave him an ear full and he wasn’t offended he handle call professionally.
Atmosphere: 1
Food: 1
Service: 1
Jay SwervoTV
Close at 11 doesn’t close at 12 if you go after 11 the door is locked.
Cassia Bello
the driver was super rude, my husband didn't even take 1 minute to leave the house and he stopped on the other side of the street, didn't get out of the car and made my husband go there to get the order, the driver Ashfaq terrible
Food: 3
Service: 1
CrunchieCh1ck3n !!
The people genuinely suck… they don’t care if you order something they will always forget and have to go back of my way to grab something so simple and sauces that aren’t free
Atmosphere: 1
Food: 3
Service: 1
Lydia Nieves
Love their new stuffed crust pizza?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tater Tots, Custom Medium 2-Topping 12 Pizza
Luana Hitcher Ramirez
I don't know if it's just this establishment or all of them, but I just bought 2 pizzas, an order of wings, and some cinnamon sticks, and the woman who charged me started making my order, handling the ingredients with her hands, without washing them or wearing gloves, like the other assistants. The one who was making the dough was scratching his arms and continuing to do so in the dough, it disgusted me. They don't follow good hygiene practices, no gloves, no hairnets...
Food: 1
J MW
Get your driver, Church. Yelling at me because HE ignored my note about the street and phone call in regard to assisting and making the delivery smoother.
Then to not have $8 in change and telling ME to find something smaller because he didn’t go and grab it from the car. Your boy got yelled right back at because I was trying to be nice but he kept talking crazy, telling me to “just grab it” like I’m his child. He then got mad cause his goofy self put a paper receipt on a windy car and it… guess what?? blew away.
Absolutely ridiculous how rude he was cause he refuses to read a note.
Service: 1
Locutora Kelly de oliveira
I love this team , every time that I came here I have a great experience. Thank you guyssss!!!
Even working so hard this guys are so so amazing. Just here to say THANK YOU SO MUCH for all guys!! I know sometimes is not easy but God will give a reward because when serve our neighbors his heart gets Happy!
May God bless with peace, joy and so many tips!!
Atmosphere: 5
Food: 5
Service: 5
Thomas Carter
The pizza delivery was slow and the pizzas not made the traditional way
Atmosphere: 2
Food: 2
Service: 2
Salena Myers
Called in an order, went to pick it up and the store associates had no idea what I was talking about because whoever answered the phone never put the order in. I hate this location, unprofessional and terrible customer service
Atmosphere: 1
Food: 1
Service: 1
Marta James
This evening we decide to have pizza for dinner so we place an order for curbside pick up. I was park in front of your restaurant and a employee came out to deliver my order. Upon receiving my order I attempted to start my car to leave but it would not start up. Immediately without any hesitation that same employee along with another employee began to help me. In a matter of a few minutes they got my car working and I was on my way home.I wanted to say once again thank you to both these very kind employees who help me. I also want to say thank you very much to Dominos Pizza for having such wonderful employees they could have just kept on doing their job. It was a beautiful kind gesture toward a customer. God bless
Atmosphere: 5
Food: 5
Service: 5
Jhonatan Stadler
Worst dominos, drivers are rude, and I never once got any dressing that I pay for because they never bother to look what the order has that I pay for, I Order a pie today, driver didn't call just left the pizza on porch without the dressing , I was gonna tip in cash
I do not recommend this store, I had a problem with my drink, they charged me and did not bring it, and they do not answer the phone! Do not buy! They do not care about the customer!
Atmosphere: 1
Food: 1
Service: 1
To the Domino’s Hillside Management Team,
I recently visited your Hillside location to place an order in-store but was informed that the online offers I was interested in were not available in the store. I was advised to place the order online instead. While sitting in my car, I attempted to do so but encountered a payment error—even though my bank had already authorized the payment and the funds were withdrawn.
I went back into the store to address the issue and spoke with Rowan, who I was told is the manager. Unfortunately, Rowan was extremely dismissive and provided no real assistance. After briefly checking the system, she quickly told me there was no order and said I would need to call corporate. When I asked if she could assist by making the call since I was already in the store, she refused and told me to look up the number myself online.
What frustrated me most was not just the inconvenience, but Rowan’s complete lack of customer service and empathy. I showed her the error message and proof that the payment was approved and withdrawn from my account, yet she showed no concern, urgency, or willingness to help resolve the issue.
Due to this poor experience, I no longer feel comfortable doing business at this location. I strongly recommend additional training for the staff, particularly for Rowan, as this is not the level of service customers should expect from Domino’s.
Thank you for taking this feedback seriously. I hope steps are taken to improve the customer experience at this store.
Service: 1
Needs to be more professional and better quality of foods. Everything was unsatisfactory but the pizza was ok. Manager offered to replace food, which was nice, but not needed I rather better treatment for future customers. I gave him an ear full and he wasn’t offended he handle call professionally.
Atmosphere: 1
Food: 1
Service: 1
Close at 11 doesn’t close at 12 if you go after 11 the door is locked.
the driver was super rude, my husband didn't even take 1 minute to leave the house and he stopped on the other side of the street, didn't get out of the car and made my husband go there to get the order, the driver Ashfaq terrible
Food: 3
Service: 1
The people genuinely suck… they don’t care if you order something they will always forget and have to go back of my way to grab something so simple and sauces that aren’t free
Atmosphere: 1
Food: 3
Service: 1
Love their new stuffed crust pizza?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tater Tots, Custom Medium 2-Topping 12 Pizza
I don't know if it's just this establishment or all of them, but I just bought 2 pizzas, an order of wings, and some cinnamon sticks, and the woman who charged me started making my order, handling the ingredients with her hands, without washing them or wearing gloves, like the other assistants. The one who was making the dough was scratching his arms and continuing to do so in the dough, it disgusted me. They don't follow good hygiene practices, no gloves, no hairnets...
Food: 1
Get your driver, Church. Yelling at me because HE ignored my note about the street and phone call in regard to assisting and making the delivery smoother.
Then to not have $8 in change and telling ME to find something smaller because he didn’t go and grab it from the car. Your boy got yelled right back at because I was trying to be nice but he kept talking crazy, telling me to “just grab it” like I’m his child. He then got mad cause his goofy self put a paper receipt on a windy car and it… guess what?? blew away.
Absolutely ridiculous how rude he was cause he refuses to read a note.
Service: 1
I love this team , every time that I came here I have a great experience.
Thank you guyssss!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Pizza
Restaurantji Recommends
Even working so hard this guys are so so amazing.
Just here to say THANK YOU SO MUCH for all guys!!
I know sometimes is not easy but God will give a reward because when serve our neighbors his heart gets Happy!
May God bless with peace, joy and so many tips!!
Atmosphere: 5
Food: 5
Service: 5
The pizza delivery was slow and the pizzas not made the traditional way
Atmosphere: 2
Food: 2
Service: 2
Called in an order, went to pick it up and the store associates had no idea what I was talking about because whoever answered the phone never put the order in. I hate this location, unprofessional and terrible customer service
Atmosphere: 1
Food: 1
Service: 1
This evening we decide to have pizza for dinner so we place an order for curbside pick up. I was park in front of your restaurant and a employee came out to deliver my order. Upon receiving my order I attempted to start my car to leave but it would not start up. Immediately without any hesitation that same employee along with another employee began to help me. In a matter of a few minutes they got my car working and I was on my way home.I wanted to say once again thank you to both these very kind employees who help me. I also want to say thank you very much to Dominos Pizza for having such wonderful employees they could have just kept on doing their job. It was a beautiful kind gesture toward a customer. God bless
Atmosphere: 5
Food: 5
Service: 5
Worst dominos, drivers are rude, and I never once got any dressing that I pay for because they never bother to look what the order has that I pay for, I Order a pie today, driver didn't call just left the pizza on porch without the dressing , I was gonna tip in cash
Food: 3
Service: 1
Recommended dishes: Everything Pizza
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