Terrible Experience at Panera Bread Hoboken – Harassment & Unprofessionalism
Our experience at Panera Bread in Hoboken on March 29th at 7pm was absolutely unacceptable. From the moment we arrived, we were harassed and rushed by a manager who showed zero professionalism and respect.
He followed one of us into the restroom, demanding to know if we were going to make a purchase, despite being reassured that we were. He then mockingly responded in Spanish, questioning our intentions. Just minutes later, he approached our table again, pressuring us to order while we were actively browsing the menu. His aggressive and intrusive behavior made us feel extremely uncomfortable.
When confronted about his rude and unprofessional attitude, he continued to act disrespectfully. To make matters worse, he was poorly groomed and unkempt, which only added to the unpleasant experience.
As a loyal Panera customer who frequently visits the Teterboro location, I can confidently say that this behavior is not reflective of the welcoming service I usually receive. The staff in Teterboro is wonderful, but the management in Hoboken was the complete opposite.
Panera Bread needs to seriously address this type of behavior. No customer should feel harassed or disrespected when simply trying to enjoy a meal. I do not recommend this location unless they take immediate action to improve their staff’s professionalism.
Virghinnia Clau
On March 29th I went to hoboken panera bread with my family. They were waiting for me while I was going to the bathroom suddenly the manager asked me if we were ordering something in a very rude manner. My mom (67 years old) and my friend were ordering using panera bread app, but the manager was harassing and following us asking again if we were ordering something, he was very rude and unrespecfull . It was really a horrible experience . Me and my family love panera bread but this man lead us to a disgusting experience and awful memories about this location. I recommend to retraining your manager in customer service.
Juan Vazquez
New flavors are really good
Diego Valdivia
Bd, terrible service! So disappointed on Panera. They won’t bother on being helpful or proving the bathroom code.
I’d expect better!
Barbara C
Horrible they didn’t have outlets to charge. Many of us come for that we bring our computers. Most paneras do have them not this one. I bought a full meal with a drink, very disappointed I was when I found out.
Dhruv Patel
I requested the veggie sandwich as I don't eat meat. And after eating the sandwich I realized it was Tuna salad in it. Its so pathetic that it was created half heartedly and in rush without paying attention. I almost got sick and threw off everything I had for dinner. I will never visit that store again.
Atmosphere: 4
Food: 3
Service: 2
C G
Service was good, ordered two sandwiches and arrived warm. Good vegetarian options. Also gave good recommendations
Atmosphere: 4
Food: 5
Service: 5
VCS
Good , clean and it’s Panera! Consistent.
Atmosphere: 4
Service: 5
Frank C
Well to tell you the truth I got a half a sandwich and it was very expensive. $9.16 for a little small, half a sandwich. Wow!
Parking: Hoboken location
Atmosphere: 5
Food: 5
Service: 5
Kendrick Bell
Call 2-1-1 before you toss bread for a better review.
I tried the 'new era in breakfast' at Panera today. This is what they call an $8 ham/egg/cheese. They kinda forgot the ham and the other half an egg. Literally any other breakfast in town is a better choice.
Atmosphere: 3
Food: 1
Service: 4
Adarsh Vatsa
I don't know their names but the employees are all wonderful people.
Atmosphere: 5
Food: 5
Service: 5
Ernest Lee
The overall atmosphere is good. Cosy interior and kind employees... However, there was a small problem. Some coffees were out of stock and took some time to refill them. Bigger than that, this store blocked all electric outlet so nobody could enjoy using laptop at this store. In addition, men's room door lock is damaged so you won't get out by yourself without other's help. You'd better keep the door open. Good luck.
lisamM9620WI
On tuesday I purchased the special for the bakers.Dozen. They're supposed to charge nine dollars and forty nine cents plus tax. They charge me for a regular full dozen. When I went back to get my refunds to do the correct price, they told me it was not a baker's. Dozen, but on their website with the menu.It says bakers doesn't tuesday special nine dollars and forty nine cents. The managers don't even know what they're talking about. The workers don't know how to fill the orders or to give the correct prices. Now unfortunately very clueless. I have to count everything and look at everything and make sure they do everything properly. Same as before.They were always filling the orders incorrectly, not just for me.But so many other people. And it's not like that they are giving away stuff by accident, but they're Often short, changing people and giving them the higher prices unless food. I don't know about this place anymore
Terrible Experience at Panera Bread Hoboken – Harassment & Unprofessionalism Our experience at Panera Bread in Hoboken on March 29th at 7pm was absolutely unacceptable. From the moment we arrived, we were harassed and rushed by a manager who showed zero professionalism and respect. He followed one of us into the restroom, demanding to know if we were going to make a purchase, despite being reassured that we were. He then mockingly responded in Spanish, questioning our intentions. Just minutes later, he approached our table again, pressuring us to order while we were actively browsing the menu. His aggressive and intrusive behavior made us feel extremely uncomfortable. When confronted about his rude and unprofessional attitude, he continued to act disrespectfully. To make matters worse, he was poorly groomed and unkempt, which only added to the unpleasant experience. As a loyal Panera customer who frequently visits the Teterboro location, I can confidently say that this behavior is not reflective of the welcoming service I usually receive. The staff in Teterboro is wonderful, but the management in Hoboken was the complete opposite. Panera Bread needs to seriously address this type of behavior. No customer should feel harassed or disrespected when simply trying to enjoy a meal. I do not recommend this location unless they take immediate action to improve their staff’s professionalism.
On March 29th I went to hoboken panera bread with my family. They were waiting for me while I was going to the bathroom suddenly the manager asked me if we were ordering something in a very rude manner. My mom (67 years old) and my friend were ordering using panera bread app, but the manager was harassing and following us asking again if we were ordering something, he was very rude and unrespecfull . It was really a horrible experience . Me and my family love panera bread but this man lead us to a disgusting experience and awful memories about this location. I recommend to retraining your manager in customer service.
New flavors are really good
Bd, terrible service! So disappointed on Panera. They won’t bother on being helpful or proving the bathroom code.
I’d expect better!
Horrible they didn’t have outlets to charge. Many of us come for that we bring our computers. Most paneras do have them not this one. I bought a full meal with a drink, very disappointed I was when I found out.
I requested the veggie sandwich as I don't eat meat. And after eating the sandwich I realized it was Tuna salad in it. Its so pathetic that it was created half heartedly and in rush without paying attention. I almost got sick and threw off everything I had for dinner. I will never visit that store again.
Atmosphere: 4
Food: 3
Service: 2
Service was good, ordered two sandwiches and arrived warm. Good vegetarian options. Also gave good recommendations
Atmosphere: 4
Food: 5
Service: 5
Good , clean and it’s Panera! Consistent.
Atmosphere: 4
Service: 5
Well to tell you the truth I got a half a sandwich and it was very expensive. $9.16 for a little small, half a sandwich. Wow!
Parking: Hoboken location
Atmosphere: 5
Food: 5
Service: 5
Call 2-1-1 before you toss bread for a better review.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Avo Toast, Broccoli Cheddar Soup
Restaurantji Recommends
Good , clean and it’s Panera! Consistent.
Atmosphere: 4
Service: 5
I tried the 'new era in breakfast' at Panera today. This is what they call an $8 ham/egg/cheese. They kinda forgot the ham and the other half an egg. Literally any other breakfast in town is a better choice.
Atmosphere: 3
Food: 1
Service: 4
I don't know their names but the employees are all wonderful people.
Atmosphere: 5
Food: 5
Service: 5
The overall atmosphere is good. Cosy interior and kind employees...
However, there was a small problem. Some coffees were out of stock and took some time to refill them.
Bigger than that, this store blocked all electric outlet so nobody could enjoy using laptop at this store.
In addition, men's room door lock is damaged so you won't get out by yourself without other's help. You'd better keep the door open. Good luck.
On tuesday I purchased the special for the bakers.Dozen. They're supposed to charge nine dollars and forty nine cents plus tax. They charge me for a regular full dozen. When I went back to get my refunds to do the correct price, they told me it was not a baker's. Dozen, but on their website with the menu.It says bakers doesn't tuesday special nine dollars and forty nine cents. The managers don't even know what they're talking about. The workers don't know how to fill the orders or to give the correct prices. Now unfortunately very clueless. I have to count everything and look at everything and make sure they do everything properly. Same as before.They were always filling the orders incorrectly, not just for me.But so many other people. And it's not like that they are giving away stuff by accident, but they're Often short, changing people and giving them the higher prices unless food. I don't know about this place anymore
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