Shake Shack Hoboken

We had two Black Truffle 'Shroom Burgers, French Fries and a Coke. The burgers were delicious. Well presented too. Average pricing. Nice ambiance for a fast food joint. Good service. Friendly staff.

Vegetarian options: Black Truffle 'Shroom Burger

Atmosphere: 4

Food: 5

Service: 5

I find the burgers delicious but not crazy about their chicken sandwiches. They need more side options other than fries. Although customer service was awesome... They help me out at the kiosk the food came nice and hot to our table.

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Burger, Cheese Fries

Burger was salty

Atmosphere: 5

Food: 2

Service: 5

Pricey but tasty.
Hamburger and a soda is $19.

Atmosphere: 3

Food: 4

Service: 4

The food is always great but I had to comment about Dave at the counter. Friendly & professional. It was crazy busy & that guy was on point.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Shack Burger, Chicken Bites

Great place. Dining area well limited and ac was ice cold.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Avocado, Burger, Shack Stack, Hamburger, Cheese Fries

Great customer service and nice outdoor patio area. Baby friendly — has high chairs and very clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Shackburger, Burger

I tried some burgers and some milkshakes. They were awesome. I fully recommend it and you can find shake shack in many different places around the US.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Shackburger, Burger

I had a disappointing experience at the Hoboken Shake Shack. Despite the outside temperature being 95°F, the AC inside was barely noticeable, making for an uncomfortable visit. To make matters worse, my order was missing a drink, and the fries and chicken tasted acrid and overly greasy, which indicates that the oil might have been reused. Overall, I don’t recommend this location.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Chicken Shack, Fries, Hot Dog

Delicious! Love coming here with my husband. The atmosphere is fabulous and the gluten free options are a plus!

Dietary restrictions: Gluten free options

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Burger, Cheese Fries

I am writing to formally complain about an incident of discrimination I experienced on 7/11/24 at your Shake Shack location while working as an Uber Eats delivery driver.

On this date, I entered your establishment to pick up an order and requested to use the restroom facilities. Despite being a customer through my role as a delivery driver, I was refused access to the restroom. I felt this denial was discriminatory, as other patrons were allowed to use the facilities without issue. Ryan told me it’s not for Uber Eats driver and I told him I would be complaining to corporate. You

Such treatment is both unfair and against the principles of equality and respect that your company promotes. As a delivery driver, I am an essential part of the service chain, ensuring that your food reaches customers in a timely and efficient manner. Denying me access to basic facilities not only hinders my ability to perform my job but also subjects me to unnecessary indignity.

I request that you address this matter promptly. I would like to know the steps Shake Shack will take to ensure that all individuals, regardless of their role or employment status, are treated with the same respect and given equal access to facilities in the future.

Thank you for your attention to this matter. I look forward to your response and to seeing positive changes implemented at your establishment.

Decided to try and order online for delivery for the first time.. and ended up not getting my order at all. After I made my order it said it would send me a link of the driver who was going to deliver and never got the link..they really need to fix their app since it’s not helpful and you can’t even call the store to talk to someone personally.. first and last time I try this with them.. Very disappointed!!!

Service: 1

Cool atmosphere ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries

Be prepared for a very long line. Mobile orders are deprioritized. Really need to improve the technology support for the mobile App to better estimate the waiting time.

Atmosphere: 1

Food: 4

Service: 3

Perhaps my expectations as a foreigner are different to the locals, but the burgers were sloppy and small and the chicken was just ok but much smaller portions than I would have expected. Definitely a surprise, having previously had Shake Shack in Manila and enjoyed it. Adding insult to injury, the soda was 75% ice which is just poor form really. The shake was actually good to be fair and the fries fine, so that's something. There are many much better options, so skip this unless you just want a shake.

Atmosphere: 4

Food: 2

Service: 4