Philly Pretzel Factory
4018 US-9, Howell
(732) 994-5554
Recent Reviews
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I ordered a party tray for a gathering and when I opened the cheese dipping sauce was molded and the pretzels were stale. Terrible experience
Not a good experience.
Just got my platter for superbowl. They killed it! These people don't get enough credit. They were efficient and fast. Shout out to the cashier with the red shades who was working so hard getting the orders and giving out the orders as they were freshly out of the oven. Chris you're the man. Thank you again and go birds!🦅
Great pretzels. Picked up a bucket of Rivers. Good small quick bits. Good selection of mustards. Quite a delicious delight.
Atmosphere: 4
Food: 4
Service: 4
People at front register have awful customer service, wrong prices listed on screen and waited forever for the smallest order , will never go back to this place
Atmosphere: 2
Food: 1
Service: 1
Came in today and Lisa working behind the counter was extremely friendly, professional and helpful with the process. Helped with a selection and provided immaculate customer service and presented great decorum in helping with a selection of a snack. Cinnamon Pretzel Bites were sensational! Highly recommend !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rivet Shaker, SM - Cinnamon Dip
Hotdog was if-y meat, dough was hard, they do not provide a squirt of
Atmosphere: 1
Food: 1
Service: 1
This place never lets me down!! Every employee I’ve ever met is so kind and helpful not to mention the pretzels are always cooked perfectly and are delicious!!
I haven't been to this place in years but since lastnight I wanted a soft hot pretzel and I'm glad I finally listened to myself ! The place is clean and the two female employees that helped me were Sweet , Professional and had Great Personalities !! I got home and tore into the pretzels like an animal they were warm , soft and delicious !5 stars all the way
Place is always clean. The young man at the register was super nice and helpful. The trays are always a hit!
Restaurantji Recommends
Solid pretzels. Only complaint is that of the many times I've visited this place and purchased a bottled beverage with my pretzels, it has always tasted flat and the date of the beverage is expired. They need to do a better job keeping fresh drinks in stock.
My gf was there today earlier.. the pretzel bites were hard as a rock ..had to put them in microwave to get them soft.. 12 bites for $12.50 is ridiculous..pretzels were disgusting .. if I could I would gave it zero stars.. never go back there again...
No pre orders for Super Bowl. This place has lost my business forever.
My personal favorite is the cinnamon shakers, they say soft pretzels but it’s not even that soft. Other than that this is top tier.
Don't bother trying to buy a gift card here even tho the website says you can buy at any location
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