Rita's Italian Ice & Frozen Custard

Great friendly service and delicious refreshing ice cream and ices of all flavors.

Girl working there is superrrrr rude
If you are having a bad day keep work and that separate.

Girl working there today with blonde hair was extremely nasty and rude,kept on rolling her eyes and giving the biggest attitude cause she realized she took our order wrong when I saw her rolling her eyes and acting like I’ve just given her the biggest inconvenience of her life,mind you she’s just scooping ice cream 😭,I asked for a refund and she said there was no manager present so she couldn’t do one,why is there no manager present ??,I just left disappointed,I’ve worked in customer service and I would never give those types of faces and attitude to a guest,do better!!!

Literally the worst Rita’s there is🤣

Four people working. No cars in the lot and it took ten minutes to get my order wrong. Yes wrong. Never going back to this Rita’s.

Terrible try to call for flavors website is incorrect of flavors no phone on the premises its a joke

Horrible management and customer service. No phones in your store and the phones only go to your cell but you have your cell off on a weekend? Terrible business and leadership. No wonder your store is failing

Justin was very professional and thorough in getting the store ready for opening. He greeted me as soon as I came out of my car and opened the bathroom so I can use it. His professionalism , courteousness, and matureness made me think he was the manager . Please make Justin a manager and give him a raise . He has what it takes to run his own franchise if he wanted to.

Decent Italian ice.

Went to this Ritas for my daughters softball team after a tournament. We had a whole team of girls. Keep in mind not everyone arrived at once so it take a few mins to order for everyone. I repeatedly asked if my daughter could use the restroom and was denied until the order was paid for. Do better for your customers. Girl at the counter was extremely rude making nasty faces the entire time. Do better for your customers especially young girls😡

Terrible customer service asked for a larger straw for my blendini. They said NO that’s only for custard milk shakes. This is the only Rita’s I’ve ever had that issue.

Horrible never have flavors always out the guy behind the counter on 5/3/25 is absolutely rude and has major attitude. never again

Ordered a frozen coffee the straw they gave wasn’t big enough to reach bottom and to drink blended coffee when I saw wider bigger straw I asked for it but employee didn’t allow. Was very firm that “it’s only for milk shakes” now it’s just melting in my car

Girl that took our was not pleasant and never acknowledged the tip. Also the custard was to cold Which made it gritty. Bad experience $15.00 for 2.

There are 3 Ritas within a few miles of my home and this was one of the only ones open on a Saturday. With only ONE person working. ONE. On an 86 degree saturday before Easter. Poor Justin could not have been more than 17 years old . 20 people in the shop, a line of cars wrapped around the building. The adult owners/operators of this establishment should be ashamed of themselves. They absolutely made enough money in the half hour that we were there to pay 2 people and make a profit. But goodness knows that would be a tragedy to whoever owns this mess. Thank you Justin for your excellent service and cool head under pressure, you absolutely deserve better from your workplace.