11/16/2025 Gm! I was not having a very good morning! Just not in the mood and idk why? But A nice lady at this shop made me feel just like what my name say on the receipt QUEEN. B I like when ppl enjoy what they do and I feel a little better I can’t lie. I’m mad I was enjoying the service so much I didn’t catch her name but ik she was Muslim she had a blue hijab on this morning. And not to mention this white HOT chocolate is on point… 💕. She’s a blessing 🙏🏽 cherish these kinds… 🥰
Atmosphere: 5
Food: 5
Service: 5
Sidi Drame
Went through the drive-thru was rushed through my order, some of my food was missing, gave me the wrong items, was just a terrible experience.
Atmosphere: 1
Food: 2
Service: 1
Mac Arthur Walker
This is the best Dunkin Donuts in my area! The coffee and donuts are always fresh, and the service is always A+👍🏾👍🏾👍🏾👍🏾👍🏾 A great group of people work here. I love this place!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Hash Browns, English Muffin, Dozen Donuts, Egg and Cheese
Aajanae Owens
I went through the drive thru , I was rushed through my order and the customer service was terrible. After receiving my meal all of my food tasted old & burnt. Very unfortunate because I was omw to work so didn’t have time to double back. Worst experience ever. The coffee was decent though.
Atmosphere: 1
Food: 1
Service: 1
Sanai Sierra
They Never answer phone calls!! It surprises me how, a big corporation doesn’t make sure their employees, professionally answer the phone lines.
Atmosphere: 1
Food: 1
Service: 1
Amy P
It's clean with good service. I wish there was more places to sit, as there's just one small counter.
Atmosphere: 3
Food: 5
Service: 5
Daniel Villavicencio
Terrible service, very slow to attend, they have you waiting more than 20 minutes for a small order
Service: 1
Vanetha Wood-Stradford
Yesterday, I ordered an egg and cheese sandwich and was given sausage. I returned today to correct the order and be compensated with a free coffee (gas, energy, time, why not?) She made me pay for the coffee. I did. She gave me a second sandwich with bacon on it this time. Of course, I didn't see it until I got to work. Soooo, I went back on my lunch to rectify this matter. This woman had the unmitigated gall to CALL THE POLICE ON ME and yes, Irvington's finest (2cars and a supervisor) on Ms. Wood. Really?!?! That's a waste of police presence. I will be sending notices to the Honorable Mayor Vauss's and Safety Director Bowers's offices tomorrow. THIS IS UNACCEPTABLE. We talk about not spending tomorrow, DO NOT PATRONIZE THIS DD. To the owners of this DD, DO NOT sacrifice your business for one person.
Atmosphere: 2
Food: 1
Service: 1
Tunbi Ola
I had an incredibly frustrating experience at this Dunkin’ yesterday (2/26/25) around 4:45-5 PM. The Indian lady with the nose ring was not only rude but completely dismissive. I asked a simple question about my order at the window, and she rolled her eyes, barely acknowledged me, and acted like I was bothering her. Her attitude was unprofessional, and this isn’t the first time I’ve seen her treat customers this way. It’s clear she doesn’t care about customer service, and after this experience, I won’t be purchasing from this location again. Management seriously needs to address how customers are being treated here.
Atmosphere: 2
Food: 3
Rachel Gigi
I had a very concerning experience at the Dunkin’ on 545 Chancellor Ave, Irvington, NJ. The south Asian/ Indian lady with the deep voice behind the counter was extremely pushy when I tried to pay for my order, urging me to pay in cash rather than with my card. After I handed her the cash, I noticed she didn’t even put it in the register, which raised a lot of red flags. It seemed like she was trying to avoid proper transaction procedures. This behavior is completely unacceptable, and I’m left wondering where my money went. It’s very unprofessional, and I’m not comfortable returning to a location where cash handling is so suspicious. I would recommend caution when paying here, as I don’t believe this employee is following standard procedures. I won’t be coming back anytime soon. I have been coming to this specific Dunkin' even before they remodeled, and I have never experienced such, it has happened about three times now with this woman, and I tried asking her, but she told me that the register is not working. This is weird, I would normally tell the Arab lady that works in the morning about this weird act, but I am currently out of state for a while, I hope the corporate finds something to do about this, might be an act of theft
Bad customer service at 7:00 in the am. If you’re unsure what you will like to order don’t pull up to the mic because you will be rushed & yelled at . Even though there’s no cars behind you
Atmosphere: 1
Food: 1
Service: 1
yennifer perez
I go to this location all the time since it’s only a block away from my home ! I go in today and I spoke to this nice woman at the register who went to get more additional help from her manger . When the manger arrived ! She was aggressive and argumentative and just plain out rude . I didn’t say anything to her to speak to mean the way she did . I showed her on my phone I got charged and I placed an order and she immediately cuts me off ! Says I DONT SEE IT SO ORDER AGAIN AND THATS IT ! I said it’s not that’s it why order agin when I’m Showing you plus on top of that half the stuff I order I use my points to get free ! She says IDK SO WHAT U WANT ! It’s too early for this crap , unacceptable behavior especially from the manger !
Service: 1
Rachel Mussachio
Drive through makes it easy to get-and-go. Coffee, flavored drinks, donuts, and quick sandwiches and cant forget donuts!
Atmosphere: 3
Food: 3
Service: 3
Vincent Kotey
Coffee and donuts and everything associated with coffee products are sold here, you can order a cup or a large bag and ingredients that goes with the coffee is provided.
11/16/2025 Gm! I was not having a very good morning! Just not in the mood and idk why? But A nice lady at this shop made me feel just like what my name say on the receipt QUEEN. B I like when ppl enjoy what they do and I feel a little better I can’t lie. I’m mad I was enjoying the service so much I didn’t catch her name but ik she was Muslim she had a blue hijab on this morning. And not to mention this white HOT chocolate is on point… 💕. She’s a blessing 🙏🏽 cherish these kinds… 🥰
Atmosphere: 5
Food: 5
Service: 5
Went through the drive-thru was rushed through my order, some of my food was missing, gave me the wrong items, was just a terrible experience.
Atmosphere: 1
Food: 2
Service: 1
This is the best Dunkin Donuts in my area! The coffee and donuts are always fresh, and the service is always A+👍🏾👍🏾👍🏾👍🏾👍🏾 A great group of people work here. I love this place!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Hash Browns, English Muffin, Dozen Donuts, Egg and Cheese
I went through the drive thru , I was rushed through my order and the customer service was terrible. After receiving my meal all of my food tasted old & burnt. Very unfortunate because I was omw to work so didn’t have time to double back. Worst experience ever. The coffee was decent though.
Atmosphere: 1
Food: 1
Service: 1
They Never answer phone calls!! It surprises me how, a big corporation doesn’t make sure their employees, professionally answer the phone lines.
Atmosphere: 1
Food: 1
Service: 1
It's clean with good service. I wish there was more places to sit, as there's just one small counter.
Atmosphere: 3
Food: 5
Service: 5
Terrible service, very slow to attend, they have you waiting more than 20 minutes for a small order
Service: 1
Yesterday, I ordered an egg and cheese sandwich and was given sausage. I returned today to correct the order and be compensated with a free coffee (gas, energy, time, why not?) She made me pay for the coffee. I did. She gave me a second sandwich with bacon on it this time. Of course, I didn't see it until I got to work. Soooo, I went back on my lunch to rectify this matter. This woman had the unmitigated gall to CALL THE POLICE ON ME and yes, Irvington's finest (2cars and a supervisor) on Ms. Wood. Really?!?! That's a waste of police presence. I will be sending notices to the Honorable Mayor Vauss's and Safety Director Bowers's offices tomorrow. THIS IS UNACCEPTABLE. We talk about not spending tomorrow, DO NOT PATRONIZE THIS DD. To the owners of this DD, DO NOT sacrifice your business for one person.
Atmosphere: 2
Food: 1
Service: 1
I had an incredibly frustrating experience at this Dunkin’ yesterday (2/26/25) around 4:45-5 PM. The Indian lady with the nose ring was not only rude but completely dismissive. I asked a simple question about my order at the window, and she rolled her eyes, barely acknowledged me, and acted like I was bothering her. Her attitude was unprofessional, and this isn’t the first time I’ve seen her treat customers this way. It’s clear she doesn’t care about customer service, and after this experience, I won’t be purchasing from this location again. Management seriously needs to address how customers are being treated here.
Atmosphere: 2
Food: 3
I had a very concerning experience at the Dunkin’ on 545 Chancellor Ave, Irvington, NJ. The south Asian/ Indian lady with the deep voice behind the counter was extremely pushy when I tried to pay for my order, urging me to pay in cash rather than with my card. After I handed her the cash, I noticed she didn’t even put it in the register, which raised a lot of red flags. It seemed like she was trying to avoid proper transaction procedures. This behavior is completely unacceptable, and I’m left wondering where my money went. It’s very unprofessional, and I’m not comfortable returning to a location where cash handling is so suspicious. I would recommend caution when paying here, as I don’t believe this employee is following standard procedures. I won’t be coming back anytime soon. I have been coming to this specific Dunkin' even before they remodeled, and I have never experienced such, it has happened about three times now with this woman, and I tried asking her, but she told me that the register is not working. This is weird, I would normally tell the Arab lady that works in the morning about this weird act, but I am currently out of state for a while, I hope the corporate finds something to do about this, might be an act of theft
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
Bad customer service at 7:00 in the am. If you’re unsure what you will like to order don’t pull up to the mic because you will be rushed & yelled at . Even though there’s no cars behind you
Atmosphere: 1
Food: 1
Service: 1
I go to this location all the time since it’s only a block away from my home ! I go in today and I spoke to this nice woman at the register who went to get more additional help from her manger . When the manger arrived ! She was aggressive and argumentative and just plain out rude . I didn’t say anything to her to speak to mean the way she did . I showed her on my phone I got charged and I placed an order and she immediately cuts me off ! Says I DONT SEE IT SO ORDER AGAIN AND THATS IT ! I said it’s not that’s it why order agin when I’m
Showing you plus on top of that half the stuff I order I use my points to get free ! She says IDK SO WHAT U WANT ! It’s too early for this crap , unacceptable behavior especially from the manger !
Service: 1
Drive through makes it easy to get-and-go. Coffee, flavored drinks, donuts, and quick sandwiches and cant forget donuts!
Atmosphere: 3
Food: 3
Service: 3
Coffee and donuts and everything associated with coffee products are sold here, you can order a cup or a large bag and ingredients that goes with the coffee is provided.
Well Done!!
Atmosphere: 5
Food: 5
Service: 5
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