Gloria Jean's Coffees Jackson Premium Outlets

The drinks and the food is really good! The white chocolate caramel cookie chiller and the almond croissant are delicious and fresh. The manager and staff were really polite and professional.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Caramel Coconut Macadamia Chiller, Chocolate Caramel Turtle Chiller

Creme Brulee Latte sooooo good me and my daughter loved it. Will definitely come back.

Atmosphere: 5

Food: 5

Service: 5

The most delicious pumpkin spice latte I’ve ever had! Made with real pumpkin beans, ended up buying a bag as well. Their cold brew was delicious also. Can’t beat their awesome and friendly service, we always stop here when in the area.

Atmosphere: 5

Food: 5

Service: 5

The rock music was incredibly too loud. The barista never made eye contact. She was totally disinterested in our order and barely spoke to us. Beware they do not offer decaf coffee.

Atmosphere: 1

Service: 1

love the drinks here!! great service!

Went this am for a coffee and snack to walk around outlets with, girl behind the counter with curly hair. Came out, looked at us, didn’t speak a word, turned around and walked in the back and didn’t help us. Then came out to another counter, and just stood there in silence, never smiled, never said hi how are you, nothing. Didn’t even recognize us. Horrible personality, horrible customer service. Will definitely never return.

Atmosphere: 1

Food: 2

Service: 1

I honestly can say that their staff are amazing. I was greeted very kindly and they made sure that they got everything on my order correct. Their espresso and coffee was perfect. There pastries soft and fresh. There brownies and almond croissants are to die for. I can easily say this is the best coffee shop that I have visited, and after a long day of shopping this is the place to go grab a nice fresh cup of coffee.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Espresso

When I walked in to place my order I was greeted nicely by this young lady she told me her name was Ayat, very sweet girl when I ordered my coffee she made sure it was nice and hot, and when I ordered my pastries she made sure they were soft, I would definitely come back to this Gloria Jean’s again! Thank you Ayat!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Espresso, Ultimate Chocolate Chiller, Cookie Crumble

Worst experience. The chocolate croissant was so stale, when I complained they told me I can trash it. No refund or at least an apology.

Atmosphere: 2

Food: 1

Service: 1

Excellent service, very comfortable prices, delicious menu.

Atmosphere: 5

Food: 5

Service: 5

Absolutely horrible customer service and food. Sorry for being rude but honestly the only nice thing about this place is the decoration. Lady making to coffee was being so rude and kept rolling her eyes for no reason. Also coffee was nothing but foamy and bitter. Will never come here

Atmosphere: 4

Food: 1

Service: 1

Goad the old staff is gone. Such a nice atmosphere and great coffee. If you visit Jackson must stop by and purchase a coffee from this place. Hands down way better compared to Other brands in the area.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Espresso

Excellent coffee shop. Wonderful coffee and excellent staff. Great value to the outlets must visit.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Matcha Creme Brulee

Nice small shop with great customer service and awesome coffees. Must visit.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Matcha Creme Brulee

The coffee doesn’t taste the same anymore, it tastes really watered down. Came in the past couple days, and it hasn’t tasted good. I tried the food and it made my stomach feel strange afterwards. The chicken didn’t taste right, it felt rubbery like it was expired. Feel like the staff needs more training.