Rita's Italian Ice & Frozen Custard

Delicious and refreshing ices and ice cream

HORRIBLE!! Ordered ice cream sandwiches , never got them. Ordered a milkshake, didn’t come with a straw. How dumb can workers be??? Seriously. How dumb. Someone needs to show you guys how to do your job. Can’t wait to stop by tomorrow and do that! See ya soon

Live close and enjoyed this Rita’s site for years. Just stopped by Saturday night at 9 PM for two ice creams. The store is closed and the person inside told us it opens at 10 PM and then closes at 12 midnigh What kind of store is this that opens at 10 PM at night on a Saturday? What’s up with this Rita’s in Jackson? Also, two ice creams are $16.
Left the Rita site on County line Road and headed for Route 9 in Howell. Opened till 10 pm which makes sense. Great service, this is our new stop.

Best milkshakes ever i recommend

Yum and yum and yum

This Rita’s doesn’t open on Saturday, but Rita’s says they are required to be open everyday till the end of the season.

A little pricey, but the kids love it

The gelato(ice & Custard) has kept me a loyal customer for the last 25 years....

Hours are setup for one religion 😆 how you gonna be closed when regular people wanna buy

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Italian Ice, Custard

The girls today that were behind the counter have NO CLUE what to do they are rude and make a mess.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Italian Ice

Overall who doesn't love Rita's. There always seems to be a line and the wait time after you order takes more time then most Rita's. The team tends to make mistakes on orders which makes your wait time longer

Atmosphere: 5

Food: 5

Service: 3

Always a great refreshing delicious ices.

Rita’s Ice Cream offers a satisfactory experience with a few pros and cons. The variety of flavors is impressive, catering to diverse preferences. The ice cream itself is creamy and enjoyable.

However, service can be inconsistent. While the staff is generally friendly, the wait times can be long, especially during peak hours. The seating area is limited, sometimes leading to a cramped feel.

The prices are reasonable, making it a good spot for a casual treat. Cleanliness is maintained, but there can be occasional stickiness around the serving areas.

Overall, Rita’s Ice Cream is a decent option for a sweet treat, but there's room for improvement in service

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: Custard

Simply delicious!! Great customer service too!

Atmosphere: 5

Food: 5

Service: 5

Over all my place at Rita’s was amazing. This one employee named Bayron gave me the most excellent costumer service. This was my first time trying Rita’s as i am new to this country & he guided me every step of the way in making my Rita’s experience, one of the best. He truly was an amazing help & a great employee. This was a 5 start experience!!!!

Atmosphere: 5

Food: 3

Service: 5