Horrible. Calling them is like calling an Indian customer service in India. 10 minutes to order 2 pizzas. When you call the number it doesn't call the actual store but some call center. Then you get called back to receive some bad news about your order. Digital age is horrible.
Food: 3
Service: 1
Bhushan Sonaje
I have been a customer of this Papa John's outlet since 2015. On December 8th, we ordered our usual custom veggie topping pizza, but unfortunately, it did not meet our expectations this time. The pizza was undercooked, had a raw taste, and the toppings were falling off while eating. While I understand that human errors can happen, we had to discard half of the pizza. I hope for a better experience next time and won’t be disappointed again.
Staff is very friendly and polite.
Atmosphere: 4
Food: 3
Service: 4
Brian Benito
DO NOT ORDER FROM HERE!!! I pre-ordered 2 XL pepperoni for delivery for the following day at 730 PM. Pies never came. I called the store and manager said he just got the order and I said to cancel it and give me a refund then he said the driver is on his way. So which story is it, they just got it or the driver on his way? I said to cancel the order and refund my money. The manager just said OK and hung up the phone. I called the main Papa Johns customer service 10 mins later to make sure they canceled and refund the order. The customer service rep said the order is not cancelled and refunded. She called the store and nobody picked up the phone and just kept ringing. Customer Service called me back and said they're going to refund me my money on her side and will file a complaint against the store.
Atmosphere: 1
Food: 1
Service: 1
Andrea Crupovich
You always find very friendly people in this place. The pizzas and wings are delicious, super natural and it became a family tradition on pizza Fridays with Papa Johns???thank you ???
Kid-friendliness: The pizzas are very natural with excellent ingredients. I highly recommend her.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Papadias, Garlic Knots, Buffalo Sauce, The Works Pizza
Nilda german
First time eating Papa Johns.. Love it!
Atmosphere: 5
Food: 5
Service: 5
Mark H.
Order came wrong and delivery was late!!
Atmosphere: 1
Food: 3
Service: 1
Tabatha Madeline
If I could I would give this papa John’s branch a -10, I had order my food online and waited for them to deliver it after three hours of waiting and giving them the benefit of the doubt they could have been busy but after the three hours I called and asked them what was going on they said my order didn’t exist but they took the money out of my account and told me there was nothing they could do, couldn’t get my food or the money back and had to talk to the customer service people and she was not understanding a single thing I was say I’ve never had a problem anywhere else but here
Atmosphere: 1
Food: 1
Service: 1
Nikola Pavlovic
Need to change the name to Papa John’s
Atmosphere: 3
Food: 1
Service: 5
Marlies Monllor
Through the app an offer was given to buy one get one for $3.14 on "Pie Day". When we entered to purchase, we wanted to offer the BOGO, the cashier had no idea what we were talking about. He did give us the deal after we showed him the offer on the app. Overall, the Papa John that is in Kearny are kind and courteous.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza
Crystal Saurez
Great costumer service, yummy pizza & fast delivery!!
Whoever was heading the phones on Feb. 16 needs an attitude check. The driver yesterday brought me the wrong order so when I called in to see what’s going on, I got a bunch of attitude? I promise you I was super kind to this lady over the phone almost like she was the customer with the messed up order and I was the manager trying to make things right lol Usually I dont pay too much mind to the google reviews to places like this but oh boy people you best better believe whatever the hell is being written on here is true. Where there is smoke there is fire.
Atmosphere: 1
Food: 2
Service: 1
I H Bolur
Whoever was heading the phones on Feb. 16 needs an attitude check. The driver yesterday brought me the wrong order so when I called in to see what’s going on, I got a bunch of attitude? I promise you I was super kind to this lady over the phone almost like she was the customer with the messed up order and I was the manager trying to make things right lol Usually I dont pay too much mind to the google reviews to places like this but oh boy people you best better believe whatever the hell is being written on here is true. Where there is smoke there is fire.
Atmosphere: 1
Food: 2
Service: 1
alex dacosta
ordered buffalo boneless chicken wings, and only received a drizzle of buffalo sauce on a portion of the wings. I would expect it to be fully coated, but I guess not come on do better Papa John’s. Talk about stingy…
Food: 1
Mar Mary
Santos was great in fixing my mistake. Very much appreciate people like this. God bless !
Atmosphere: 5
Food: 5
Service: 5
Habib WHATLEY
Great customer service. Thank you santos for making our pies with love and thank you to the quick delivery we were able to enjoy a great family night.
Horrible. Calling them is like calling an Indian customer service in India. 10 minutes to order 2 pizzas. When you call the number it doesn't call the actual store but some call center. Then you get called back to receive some bad news about your order.
Digital age is horrible.
Food: 3
Service: 1
I have been a customer of this Papa John's outlet since 2015. On December 8th, we ordered our usual custom veggie topping pizza, but unfortunately, it did not meet our expectations this time. The pizza was undercooked, had a raw taste, and the toppings were falling off while eating. While I understand that human errors can happen, we had to discard half of the pizza. I hope for a better experience next time and won’t be disappointed again.
Staff is very friendly and polite.
Atmosphere: 4
Food: 3
Service: 4
DO NOT ORDER FROM HERE!!! I pre-ordered 2 XL pepperoni for delivery for the following day at 730 PM. Pies never came. I called the store and manager said he just got the order and I said to cancel it and give me a refund then he said the driver is on his way. So which story is it, they just got it or the driver on his way? I said to cancel the order and refund my money. The manager just said OK and hung up the phone. I called the main Papa Johns customer service 10 mins later to make sure they canceled and refund the order. The customer service rep said the order is not cancelled and refunded. She called the store and nobody picked up the phone and just kept ringing. Customer Service called me back and said they're going to refund me my money on her side and will file a complaint against the store.
Atmosphere: 1
Food: 1
Service: 1
You always find very friendly people in this place. The pizzas and wings are delicious, super natural and it became a family tradition on pizza Fridays with Papa Johns???thank you ???
Kid-friendliness: The pizzas are very natural with excellent ingredients. I highly recommend her.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Papadias, Garlic Knots, Buffalo Sauce, The Works Pizza
First time eating Papa Johns..
Love it!
Atmosphere: 5
Food: 5
Service: 5
Order came wrong and delivery was late!!
Atmosphere: 1
Food: 3
Service: 1
If I could I would give this papa John’s branch a -10, I had order my food online and waited for them to deliver it after three hours of waiting and giving them the benefit of the doubt they could have been busy but after the three hours I called and asked them what was going on they said my order didn’t exist but they took the money out of my account and told me there was nothing they could do, couldn’t get my food or the money back and had to talk to the customer service people and she was not understanding a single thing I was say I’ve never had a problem anywhere else but here
Atmosphere: 1
Food: 1
Service: 1
Need to change the name to Papa John’s
Atmosphere: 3
Food: 1
Service: 5
Through the app an offer was given to buy one get one for $3.14 on "Pie Day". When we entered to purchase, we wanted to offer the BOGO, the cashier had no idea what we were talking about. He did give us the deal after we showed him the offer on the app. Overall, the Papa John that is in Kearny are kind and courteous.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza
Great costumer service, yummy pizza & fast delivery!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Whoever was heading the phones on Feb. 16 needs an attitude check. The driver yesterday brought me the wrong order so when I called in to see what’s going on, I got a bunch of attitude? I promise you I was super kind to this lady over the phone almost like she was the customer with the messed up order and I was the manager trying to make things right lol Usually I dont pay too much mind to the google reviews to places like this but oh boy people you best better believe whatever the hell is being written on here is true. Where there is smoke there is fire.
Atmosphere: 1
Food: 2
Service: 1
Whoever was heading the phones on Feb. 16 needs an attitude check. The driver yesterday brought me the wrong order so when I called in to see what’s going on, I got a bunch of attitude? I promise you I was super kind to this lady over the phone almost like she was the customer with the messed up order and I was the manager trying to make things right lol Usually I dont pay too much mind to the google reviews to places like this but oh boy people you best better believe whatever the hell is being written on here is true. Where there is smoke there is fire.
Atmosphere: 1
Food: 2
Service: 1
ordered buffalo boneless chicken wings, and only received a drizzle of buffalo sauce on a portion of the wings. I would expect it to be fully coated, but I guess not come on do better Papa John’s. Talk about stingy…
Food: 1
Santos was great in fixing my mistake. Very much appreciate people like this. God bless !
Atmosphere: 5
Food: 5
Service: 5
Great customer service. Thank you santos for making our pies with love and thank you to the quick delivery we were able to enjoy a great family night.
Atmosphere: 5
Food: 5
Service: 5
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