Manager Called Police Over All-You-Can-Eat Menu Dispute I visited Kumo 27 Restaurant with my daughter after checking their official website, which clearly lists the All You Can Eat price as $30.99 from Monday to Thursday. Since we went on a Tuesday, we expected the restaurant to honor their published pricing.
When we arrived, the staff told us that the all-you-can-eat option was no longer available every day. We showed them the information from their own website, and the manager agreed to honor the posted price.
However, after we ordered, the restaurant brought only a small portion of what we requested. When we tried to order more — exactly as allowed by their own AYCE rules — they refused to bring additional sashimi. When we asked for clarification, the manager approached us in a very confrontational and unprofessional way.
The situation escalated unnecessarily, and the manager chose to call the police. The officers handled the situation calmly and professionally. After speaking with everyone, the owner agreed that we should only be charged $10, which we paid.
Overall, this was a stressful and disappointing experience. I hope the restaurant improves its customer service and makes sure that what is posted on their website matches what they actually offer in the restaurant.
Atmosphere: 1
Service: 1
Sophia Youssef
Would absolutely come again! Staff was kind and attentive, food was cooked perfectly and well seasoned, prices were reasonable and ambience was good. Overall loved my experience and will be revisiting!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi, Steak and Chicken Hibachi
chris silvester
Great food and atmosphere
Renew Masonry
I have been coming here for years. The newer owner, Leon, has a passion for the place. Great sushi, great atmosphere; a place to come eat, or hang out in the lounge on Fridays for awesome Karaoke. Highly recommend. A serious good time with great food
Atmosphere: 5
Food: 5
Service: 5
tiana campbell
Kumo 27 has quickly become my go-to spot for hibachi, and honestly, it’s so much better than Benihana. The food is consistently fresh, flavorful, and seasoned perfectly…you can really taste the quality in every bite!!
Atmosphere: 5
Food: 5
Service: 5
Cheryl Fadem
Always happy with their food.
Atmosphere: 5
Food: 5
Service: 5
Mark Wells
Great place
Atmosphere: 5
Food: 5
Service: 5
Kaylee Baldwin
Great place! The food is consistently amazing every time I go there or order out. Also really nice atmosphere for dining in. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
John Nowak
Overpriced and food was not good at all. Was better before they changed the name.
My 1st doing hibachi. The food was good. Got a nice portion. The guy cooking the food was funny.
Atmosphere: 3
Food: 4
Service: 4
nyoot p
We got takeout from this place, and it was done quickly and on time. The sushi was fairly good, and they had a lot of variety.
Food: 4
Service: 4
song C
I came here for lunch the service was amazing and the food was great. The prices are cheaper than what you would get at dinner which is even more awesome. The hostess in the front was very warming and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Lynn Monday
Amazing food, the best hibachi ever! The only problem is that you might have to wait a while for a table, and after that you might have to wait a bit more. However, the salad they give you is incredible, the food is fresh and perfectly seasoned, and the chefs are engaging and fun. Our favorite!
Atmosphere: 4
Food: 5
Service: 4
R.Rasheem Daniels
Called in order, 30 minute wait. Get there wait another 30 minutes (1 hours). Young girl know im mad so I tell her where my food? Snatched my food after she got being it was ready awhile ago.
Good for family and kids
Atmosphere: 4
Food: 5
Service: 5
Manager Called Police Over All-You-Can-Eat Menu Dispute
I visited Kumo 27 Restaurant with my daughter after checking their official website, which clearly lists the All You Can Eat price as $30.99 from Monday to Thursday. Since we went on a Tuesday, we expected the restaurant to honor their published pricing.
When we arrived, the staff told us that the all-you-can-eat option was no longer available every day. We showed them the information from their own website, and the manager agreed to honor the posted price.
However, after we ordered, the restaurant brought only a small portion of what we requested. When we tried to order more — exactly as allowed by their own AYCE rules — they refused to bring additional sashimi. When we asked for clarification, the manager approached us in a very confrontational and unprofessional way.
The situation escalated unnecessarily, and the manager chose to call the police. The officers handled the situation calmly and professionally. After speaking with everyone, the owner agreed that we should only be charged $10, which we paid.
Overall, this was a stressful and disappointing experience. I hope the restaurant improves its customer service and makes sure that what is posted on their website matches what they actually offer in the restaurant.
Atmosphere: 1
Service: 1
Would absolutely come again! Staff was kind and attentive, food was cooked perfectly and well seasoned, prices were reasonable and ambience was good. Overall loved my experience and will be revisiting!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi, Steak and Chicken Hibachi
Great food and atmosphere
I have been coming here for years. The newer owner, Leon, has a passion for the place. Great sushi, great atmosphere; a place to come eat, or hang out in the lounge on Fridays for awesome Karaoke. Highly recommend. A serious good time with great food
Atmosphere: 5
Food: 5
Service: 5
Kumo 27 has quickly become my go-to spot for hibachi, and honestly, it’s so much better than Benihana. The food is consistently fresh, flavorful, and seasoned perfectly…you can really taste the quality in every bite!!
Atmosphere: 5
Food: 5
Service: 5
Always happy with their food.
Atmosphere: 5
Food: 5
Service: 5
Great place
Atmosphere: 5
Food: 5
Service: 5
Great place! The food is consistently amazing every time I go there or order out. Also really nice atmosphere for dining in. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Overpriced and food was not good at all. Was better before they changed the name.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
My 1st doing hibachi. The food was good. Got a nice portion. The guy cooking the food was funny.
Atmosphere: 3
Food: 4
Service: 4
We got takeout from this place, and it was done quickly and on time. The sushi was fairly good, and they had a lot of variety.
Food: 4
Service: 4
I came here for lunch the service was amazing and the food was great. The prices are cheaper than what you would get at dinner which is even more awesome. The hostess in the front was very warming and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Amazing food, the best hibachi ever! The only problem is that you might have to wait a while for a table, and after that you might have to wait a bit more. However, the salad they give you is incredible, the food is fresh and perfectly seasoned, and the chefs are engaging and fun. Our favorite!
Atmosphere: 4
Food: 5
Service: 4
Called in order, 30 minute wait. Get there wait another 30 minutes (1 hours). Young girl know im mad so I tell her where my food? Snatched my food after she got being it was ready awhile ago.
Food: 4
Service: 1
Recommended dishes: Steak and Chicken Hibachi
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