Dunkin'
1161 NJ-23, Kinnelon
(973) 492-0770
Recent Reviews
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Bad customer service. I was ordering at the front and mid way through my order the guy left. I asked for assistance and a manger because it was very unprofessional and I was receiving any assistance and they told me the guy attending me was the manager.
Service: 1
They have a phone number that doesn't work. They're too busy to only have 2 people working.
Atmosphere: 4
Food: 4
Service: 2
Arranged takeout. The food was hot and great.
Atmosphere: 5
Food: 5
Service: 5
Walked in, got ignored for ten minutes straight, left.
Atmosphere: 1
Food: 1
Service: 1
the workers there are so kind and respectful. In my opinion this is such a good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins
7 dollars for 1 slice of bacon cut in half on a sandwich. Terrible and one of the worst dunkins
Very bad location. Don’t give you what you order, just give you random items.
I do delivery work. I have never seen people as disinterested and disrespectful as the employees here.
It lives up to the rest of the industry standard.
Atmosphere: 5
Food: 5
Service: 5
I do delivery work. I have never seen people as disinterested and disrespectful as the employees here.
Restaurantji Recommends
This has to be the worst Dunkin’ Donuts in the country.
Atmosphere: 1
Food: 1
Service: 1
I do delivery work. I have never seen people as disinterested and disrespectful as the employees here.
Staff is very inattentive both at the drive thru and if you walk inside. I'm constantly kept waiting even if I'm the only customer inside/at the drive up window. On one instance, I saw Staff members look from the back, see me (or pretend not to) and then walk away. And today, my frozen hot chocolate I ordered wasn't frozen at all - it was closer to chocolate milk than frozen hot chocolate. On top of the drink being subpar, I had to wait a few minutes to even be acknowledged. The car in front of me had been served and drove away, and I still hadn't even ordered
Atmosphere: 4
Food: 2
Service: 1
I give up. I complained to managers twice about the staff not preparing my online orders 20 minutes after ordering and nothing has changed. Today they put in the wrong kind of donut. To make it worse, no one apologizes. At 5:30am there is no line yet MANY times online orders are not even started until I come in. At least say "sorry". I'm done.
Atmosphere: 2
Food: 4
Service: 1
Coffee was not hot and tasted like sitting for a long time. Donut was stale. Bad experience. Will not
Atmosphere: 1
Food: 1
Service: 1
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