Staff is nice however my coffee was disgusting had no sugar and wasn’t made right it was clearly rushed because it was so early in the morning and they didn’t care. I had to go to a whole different Dunkin because I just couldn’t even drink it.
Atmosphere: 1
Food: 1
Service: 3
Lisa Torsiello
They make the BEST Carmel swirl lattes!!!!!!
Miley Hyland
It’s Christmas eve so I understand it being a little hectic but waiting nearly 40 minutes in the drive thru lane is just ridiculous. Got out of the car and went in (i was a passenger). Saw the chaos and from what i can tell there was no manager on duty, and the three employees working were very disorganized and one of them looked like it was their first shift ever. Another started crying at one point (which I will give a pass to that as I understand it’s not an easy day to be working). Very disappointed in dunkin today. Poor management through and through.
Atmosphere: 3
Food: 3
Service: 1
Andy Mako
Good Coffee. No spider doughnut merch.
Atmosphere: 5
Food: 5
Service: 5
luke G
I ordered matcha and it is just milk with the slightest hint of matcha. Now if I wanted to drink milk I could’ve asked them, but I was seriously looking forward to my matcha and my day is ruined. I ordered through DoorDash and the driver was very kind, Robert, if you’re reading this I hope you’re having a great day. My friends who also ordered matcha had the same problem.
Atmosphere: 1
Food: 1
Service: 1
Christina Donnamaria
I prefer this Dunkin' over the one closer to my house. The other location always seems to mess up my orders—the drinks taste terrible, and my wraps are either overcooked or undercooked. Even though this location is also busy, especially in the mornings, they seem to have a better handle on things. For me, it's worth going out of my way to get a good experience here.
Atmosphere: 5
Food: 5
Service: 5
Ariana Sonta
Love the food so good but yall keep mistaking my food. So kinda mad but food soo good
Atmosphere: 4
Food: 5
Service: 3
Robert Wrathanian
Duncan is Located in a Strip Mall Parking Parking Lot. The Store is Relatively Clean, My Order was Served within 2 minutes After Completing the purchase on the App.
Atmosphere: 4
Food: 5
Service: 5
Emma Robinson
They didn't get my drink right and it tasted terrible and told us they didn't have the thing we ordered at the window instead of when we tell it to the all and all 1 star
The Workers are MISERABLE. The Manager Maria told me to leave the establishment, told me not to return she was acting very erratically in a very rude demeanor. Very poor customer service!!!! Ill never Return I called the main number to find out the store is privately owned so therefore the owner is not around to be present to know that the employees are completely miserable people need to start calling on this location Lanoka Harbor Route 9. They need a coffee barista there that knows what they are doing They don't understand certain commands They are untrained unprofessional and no compliance to rectify their behavior that's why she has been employed there for the last 10 years I will make sure I speak to the owners this way this does not get done to other customers it's unfair when we are spending expensive amounts of money on coffee and dough donuts and under cooked frozen foods that are 99.9% processed. Case # i have and they will investigate this location As i was rude told to go to another Dunkin' Donuts that's nice coming from a manager shows how much training will customer service thank you. The Cameras don't lie.
Alexandra
workers are very nice and friendly but i honestly believe that any time this location orders in restock and the truck comes, it never has any iced coffee mix because they barely even use it. every time i come here, the iced coffee is entirely just ice. what is the point of paying full price for a medium or large iced coffee but you finish it in 4-5 sips?? if i could post a picture of my cup, which is empty of iced coffee but entirely full with ice, you’d laugh too. i know this is probably not the worker’s fault and they’re just told this by the company to “longer preserve” the iced coffee throughout the day to get more money but use less product. sad bc most ppl don’t know this and are probably gonna yell at or get angry with some minimum wage worker bc they think it’s their doing. this was NOT how these coffees were made 10 years ago.
Atmosphere: 5
Food: 1
Service: 5
Raymond Viscito
The staff is super nice and friendly never had an issue with my order.
Atmosphere: 5
Food: 5
Service: 5
Gregg Jacobson
Nice little place. Not many indoor seats.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sausage Egg and Cheese
Cheyenne Webb
It’s incredible how terrible the service is here. 3 times I had to have my order corrected just to get the right donuts.
they can't be bothered
Atmosphere: 1
Food: 1
Service: 1
Staff is nice however my coffee was disgusting had no sugar and wasn’t made right it was clearly rushed because it was so early in the morning and they didn’t care. I had to go to a whole different Dunkin because I just couldn’t even drink it.
Atmosphere: 1
Food: 1
Service: 3
They make the BEST Carmel swirl lattes!!!!!!
It’s Christmas eve so I understand it being a little hectic but waiting nearly 40 minutes in the drive thru lane is just ridiculous. Got out of the car and went in (i was a passenger). Saw the chaos and from what i can tell there was no manager on duty, and the three employees working were very disorganized and one of them looked like it was their first shift ever. Another started crying at one point (which I will give a pass to that as I understand it’s not an easy day to be working). Very disappointed in dunkin today. Poor management through and through.
Atmosphere: 3
Food: 3
Service: 1
Good Coffee. No spider doughnut merch.
Atmosphere: 5
Food: 5
Service: 5
I ordered matcha and it is just milk with the slightest hint of matcha. Now if I wanted to drink milk I could’ve asked them, but I was seriously looking forward to my matcha and my day is ruined. I ordered through DoorDash and the driver was very kind, Robert, if you’re reading this I hope you’re having a great day. My friends who also ordered matcha had the same problem.
Atmosphere: 1
Food: 1
Service: 1
I prefer this Dunkin' over the one closer to my house. The other location always seems to mess up my orders—the drinks taste terrible, and my wraps are either overcooked or undercooked.
Even though this location is also busy, especially in the mornings, they seem to have a better handle on things. For me, it's worth going out of my way to get a good experience here.
Atmosphere: 5
Food: 5
Service: 5
Love the food so good but yall keep mistaking my food. So kinda mad but food soo good
Atmosphere: 4
Food: 5
Service: 3
Duncan is Located in a Strip Mall Parking Parking Lot. The Store is Relatively Clean, My Order was Served within 2 minutes After Completing the purchase on the App.
Atmosphere: 4
Food: 5
Service: 5
They didn't get my drink right and it tasted terrible and told us they didn't have the thing we ordered at the window instead of when we tell it to the all and all 1 star
Restaurantji Recommends
The Workers are MISERABLE.
The Manager Maria told me to leave the establishment, told me not to return she was acting very erratically in a very rude demeanor.
Very poor customer service!!!!
Ill never Return
I called the main number to find out the store is privately owned so therefore the owner is not around to be present to know that the employees are completely miserable people need to start calling on this location Lanoka Harbor Route 9.
They need a coffee barista there that knows what they are doing They don't understand certain commands They are untrained unprofessional and no compliance to rectify their behavior that's why she has been employed there for the last 10 years I will make sure I speak to the owners this way this does not get done to other customers it's unfair when we are spending expensive amounts of money on coffee and dough donuts and under cooked frozen foods that are 99.9% processed.
Case # i have and they will investigate this location
As i was rude told to go to another Dunkin' Donuts that's nice coming from a manager shows how much training will customer service thank you.
The Cameras don't lie.
workers are very nice and friendly but i honestly believe that any time this location orders in restock and the truck comes, it never has any iced coffee mix because they barely even use it. every time i come here, the iced coffee is entirely just ice. what is the point of paying full price for a medium or large iced coffee but you finish it in 4-5 sips?? if i could post a picture of my cup, which is empty of iced coffee but entirely full with ice, you’d laugh too. i know this is probably not the worker’s fault and they’re just told this by the company to “longer preserve” the iced coffee throughout the day to get more money but use less product. sad bc most ppl don’t know this and are probably gonna yell at or get angry with some minimum wage worker bc they think it’s their doing. this was NOT how these coffees were made 10 years ago.
Atmosphere: 5
Food: 1
Service: 5
The staff is super nice and friendly never had an issue with my order.
Atmosphere: 5
Food: 5
Service: 5
Nice little place. Not many indoor seats.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sausage Egg and Cheese
It’s incredible how terrible the service is here. 3 times I had to have my order corrected just to get the right donuts.
Atmosphere: 1
Food: 3
Service: 1
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