The past several times I’ve been here have been a total mess. The orders are never correct. I just ordered a small hot coffee with regular cream and sugar. I received a small coffee which was just hot water and cream with no sugar. It wasn't even coffee at this point. The orders used to be good but these past few months have been abysmal.
Atmosphere: 3
Food: 1
Service: 2
Joe Hedge
Pretty lame not many open stores. The bar is newly renovated, however the bartenders are too busy talking to their friends to wait on people they dont know. I didnt finish my first drink when the young lady bartender said I had enough and took my drink from me. She was apparently annoyed that I called her on her lack of attention to others at the bar. She said she would not give me the managers or owners number to call. Im surprised SHE was old enough to even be a bartender.
Donna K
Everyone is always nice and polite, it just seems like they dont pay attention to the order. I do my online ordering and wait about 10 minutes before I get there incase they are busy. But it seems something gets forgotten or I dont even get the right order. This morning instead of a wrap they gave me hash browns or if you order a sandwich on a bagel you'll get just a plain bagel. I know everyone has something they're dealing with but please pay attention to the orders.
Atmosphere: 2
Food: 1
Service: 4
Tracey Andino
Ordered the other day on the app. Picked up my coffee and it tasted burnt, didn't taste right at all Now, I've had that happen in other stores thru the years and usually they get defensive saying it's not. Anyway, I walked back and and told them and the young guy in the asked if I'd like him to remake it(someone else made it) with a smile . I said yes and in a flash I had my coffee correctly, a great attitude from him, and walked out a happy customer. More customer service should be like him & his coworker. I will definitely go there more often because my other one acts like I'm bothering them when I go in and puts your coffee down on the other side and walks away .. The ones at the DD are super friendly and personable!!
Atmosphere: 5
Food: 5
Service: 5
Patricia Reilly
I used to drive through and it's hit or miss whether or not there's a long line. I think that coffee in Lakehurst is tastier than the one in Whiting
Atmosphere: 1
Food: 3
Service: 5
Joe Schaible
Great doughnuts
Atmosphere: 5
Food: 5
Service: 5
Abdulqadir Barbour
This location sucks.
Atmosphere: 5
Food: 5
Service: 5
John Gordon
Went in was waiting for service just now and 2 people looked at me didn't say anything or come over and just walked to the back I know they saw me so the 2 people working obviously don't want to do their job fire them I just wanted a coffee while my boss was getting gas and you can't acknowledge someone standing there so please the people working at 1:35 on December 10th get rid of them and my boss even said same thing has happened to him there so obviously this dunkin hires the wrong people and should close down so people don't get their hopes up and either walk out like I did or stand there forever or hire people who want to work worst dunkin around
Atmosphere: 1
Food: 1
Service: 1
Albert Campolattaro.
Went through the drive through everything was fine. They're very eager to always help you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Bagel
Lori Blitz
Always a disappointment, don't know why I go back.
Service without a smile. It was like we were bothering the woman. Donuts tasted stale 1 hour after buying them
Ammar Tajaldin
Need to wait 10 minutes in the Store to get my Coffee even No Customer
Service: 1
Isadon bestrovejo
I am giving this 1 star because I arrived at 7:57 and sat at the window for 3 minutes and my order was not taken. Customers orders shall be taken until 8 if the store is said to close at 8, that was so unprofessional.
Service: 1
Stevie Johnson
This store is my regular Dunkin, so I visit a few times a week. The staff are always friendly, and they always have my drinks ready. Most of the usual morning staff recognize my name, and greet me warmly. I've done their job, and they do theirs well!
Atmosphere: 5
Food: 4
Service: 5
Leonard DiMatteo
Can't leave a food review because I didn’t even get a chance to order. I have NEVER left a review for an eatery before, but this place deserves all the bad reviews it can get! Two employees, over 7 minutes waiting without even being acknowledged. They saw me and I would have been ok if they said “be right with you” or “ sorry sir, drive thru is backed up”, but nope, let me stand there like an idiot, while they complained amongst themselves about a customer in the drive thru. The place itself was disheveled, and hardly any selection in the donut shelves. This place will not be patronized by me or my family.
The past several times I’ve been here have been a total mess. The orders are never correct. I just ordered a small hot coffee with regular cream and sugar. I received a small coffee which was just hot water and cream with no sugar. It wasn't even coffee at this point. The orders used to be good but these past few months have been abysmal.
Atmosphere: 3
Food: 1
Service: 2
Pretty lame not many open stores. The bar is newly renovated, however the bartenders are too busy talking to their friends to wait on people they dont know. I didnt finish my first drink when the young lady bartender said I had enough and took my drink from me. She was apparently annoyed that I called her on her lack of attention to others at the bar. She said she would not give me the managers or owners number to call.
Im surprised SHE was old enough to even be a bartender.
Everyone is always nice and polite, it just seems like they dont pay attention to the order. I do my online ordering and wait about 10 minutes before I get there incase they are busy. But it seems something gets forgotten or I dont even get the right order. This morning instead of a wrap they gave me hash browns or if you order a sandwich on a bagel you'll get just a plain bagel.
I know everyone has something they're dealing with but please pay attention to the orders.
Atmosphere: 2
Food: 1
Service: 4
Ordered the other day on the app. Picked up my coffee and it tasted burnt, didn't taste right at all Now, I've had that happen in other stores thru the years and usually they get defensive saying it's not. Anyway, I walked back and and told them and the young guy in the asked if I'd like him to remake it(someone else made it) with a smile . I said yes and in a flash I had my coffee correctly, a great attitude from him, and walked out a happy customer. More customer service should be like him & his coworker. I will definitely go there more often because my other one acts like I'm bothering them when I go in and puts your coffee down on the other side and walks away .. The ones at the DD are super friendly and personable!!
Atmosphere: 5
Food: 5
Service: 5
I used to drive through and it's hit or miss whether or not there's a long line. I think that coffee in Lakehurst is tastier than the one in Whiting
Atmosphere: 1
Food: 3
Service: 5
Great doughnuts
Atmosphere: 5
Food: 5
Service: 5
This location sucks.
Atmosphere: 5
Food: 5
Service: 5
Went in was waiting for service just now and 2 people looked at me didn't say anything or come over and just walked to the back I know they saw me so the 2 people working obviously don't want to do their job fire them I just wanted a coffee while my boss was getting gas and you can't acknowledge someone standing there so please the people working at 1:35 on December 10th get rid of them and my boss even said same thing has happened to him there so obviously this dunkin hires the wrong people and should close down so people don't get their hopes up and either walk out like I did or stand there forever or hire people who want to work worst dunkin around
Atmosphere: 1
Food: 1
Service: 1
Went through the drive through everything was fine. They're very eager to always help you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Bagel
Always a disappointment, don't know why I go back.
Food: 2
Service: 2
Restaurantji Recommends
Service without a smile. It was like we were bothering the woman. Donuts tasted stale 1 hour after buying them
Need to wait 10 minutes in the Store to get my Coffee even No Customer
Service: 1
I am giving this 1 star because I arrived at 7:57 and sat at the window for 3 minutes and my order was not taken. Customers orders shall be taken until 8 if the store is said to close at 8, that was so unprofessional.
Service: 1
This store is my regular Dunkin, so I visit a few times a week. The staff are always friendly, and they always have my drinks ready. Most of the usual morning staff recognize my name, and greet me warmly. I've done their job, and they do theirs well!
Atmosphere: 5
Food: 4
Service: 5
Can't leave a food review because I didn’t even get a chance to order. I have NEVER left a review for an eatery before, but this place deserves all the bad reviews it can get! Two employees, over 7 minutes waiting without even being acknowledged.
They saw me and I would have been ok if they said “be right with you” or “ sorry sir, drive thru is backed up”, but nope, let me stand there like an idiot, while they complained amongst themselves about a customer in the drive thru.
The place itself was disheveled, and hardly any selection in the donut shelves.
This place will not be patronized by me or my family.
Atmosphere: 1
Service: 1
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