Someone needs to train the young male cashier on how to speak to customers. This is the second time I’ve had a problem with how he speaks. I don’t work well with disrespect. I immediately left without ordering. They are no longer an option.
Atmosphere: 1
Food: 3
Service: 1
Olga Chiola
I was their this past Saturday morning. Ordered a Pumpkin sig latte. When I received it it was a whole cup of literary milk the whipped creamed hardly anything no Carmel no cinnamon. I asked either for a another or refund. I said okay make another 1 worse then the first. Another customer was also complaining about her order. I asked fir a refund they said no. The gentle turned his back while I was speaking rude but I will do write up because besides being rude they should've complied with the customer.
MortalCat
I actually really like dunkin drinks, I believe the place itself is not the problem. The employees though! I order a Sparkd energy peach sunrise, I SPECIFICALLY said peach. When I went to get it they gave me a berry burst drink. I didn’t want to cause I scene so I just politely told them that I wanted to get a peach drink and then they told me that I said berry burst, like if I didn’t know I what I meant 🙄. I being the nice person I am just said ok and went on but my friends didn’t let that slide. They went and asked to see the receipt and one of the employees said there was no receipt, guess what there’s was a receipt. So then it did say Berry burst, but I did indeed said peach so they just typed the wrong thing. And then I asked if they could still change it and the girl said it would be a waste with BIGGEST, RUDEST attitude EVERRR. So moral of the story kids, don’t go there, and if you do and they get your order wrong fight for what you deserve don’t be scared of their attitude, and they also made me cry because I’m a sensitive person and can’t handle those type of things. Never ever coming here again😔😭.
Atmosphere: 1
Food: 4
Service: 1
Jonathan Marks
??….is what I think of when I think of Leonia’s iconic Dunkin’. Their speed is faster than my mile time. (which is very fast ? ?) Their atmosphere is more upbeat than most Bruno Mars’ songs. ?? And they are more up to date on seasonal food than my calendar.??️?☃️?☀️They have got me hooked.
Atmosphere: 4
Food: 5
Service: 5
Sebastian Marks
Service is fast and accurate, food is decent and consistent, half of my diet consists of their egg bites
Atmosphere: 4
Food: 4
Service: 5
Bri D.
Probably the best Dunkin I’ve had in years. Food and coffee was very good, customer service as well. Thank you for the pleasant surprise. I usually have to add something to my drink and I didn’t this time.
Seungmin Han
I really like this Dunkin' location. However, I've been disappointed several times by the rudeness of one particular employee. This person always speaks curtly, and every time I visit the store, I feel unpleasant. I no longer want to find a reason to visit Dunkin'. The employee's name is Yaganesh. There is an absolute need for better staff management!
Service: 1
Nelkis A
Like how they did my ice latte and also love that they had variety of donuts in stock, can’t say the same at other Dunkin shops.
I usually come here often since I work in Leonia and always ask for a mocha latte, but I wanted to try a cappuccino and ordered one, And I had to throw it out, it was around midday and I take decaf, it tasted horrible, like it was done hours ago, plus it did not have any foam. Please train your workers so they can do all types of coffees and things like these won't happen. The people there are really nice, but sadly I won't be going back.
Atmosphere: 4
Food: 1
Service: 3
GringoWith TheLingo (Rtlaw)
I am a long time customer and come in this store every day as I consider it one of the best DD's (even though I live in Fort Lee). Today I ordered a medium coffee. The top was not on properly and the moment I sat down, the coffee spilled all over the floor. "I" cleaned it up. When I approached to get a new coffee. They wouldn't give me one. This is the first time I experienced bad service here. I may not come back here as the service has gone way down and some of the employees (who were nice before) have become rude and nasty!
Someone needs to train the young male cashier on how to speak to customers. This is the second time I’ve had a problem with how he speaks. I don’t work well with disrespect. I immediately left without ordering. They are no longer an option.
Atmosphere: 1
Food: 3
Service: 1
I was their this past Saturday morning. Ordered a Pumpkin sig latte. When I received it it was a whole cup of literary milk the whipped creamed hardly anything no Carmel no cinnamon. I asked either for a another or refund. I said okay make another 1 worse then the first. Another customer was also complaining about her order. I asked fir a refund they said no. The gentle turned his back while I was speaking rude but I will do write up because besides being rude they should've complied with the customer.
I actually really like dunkin drinks, I believe the place itself is not the problem. The employees though! I order a Sparkd energy peach sunrise, I SPECIFICALLY said peach. When I went to get it they gave me a berry burst drink. I didn’t want to cause I scene so I just politely told them that I wanted to get a peach drink and then they told me that I said berry burst, like if I didn’t know I what I meant 🙄. I being the nice person I am just said ok and went on but my friends didn’t let that slide. They went and asked to see the receipt and one of the employees said there was no receipt, guess what there’s was a receipt. So then it did say Berry burst, but I did indeed said peach so they just typed the wrong thing. And then I asked if they could still change it and the girl said it would be a waste with BIGGEST, RUDEST attitude EVERRR. So moral of the story kids, don’t go there, and if you do and they get your order wrong fight for what you deserve don’t be scared of their attitude, and they also made me cry because I’m a sensitive person and can’t handle those type of things. Never ever coming here again😔😭.
Atmosphere: 1
Food: 4
Service: 1
??….is what I think of when I think of Leonia’s iconic Dunkin’. Their speed is faster than my mile time. (which is very fast ? ?) Their atmosphere is more upbeat than most Bruno Mars’ songs. ?? And they are more up to date on seasonal food than my calendar.??️?☃️?☀️They have got me hooked.
Atmosphere: 4
Food: 5
Service: 5
Service is fast and accurate, food is decent and consistent, half of my diet consists of their egg bites
Atmosphere: 4
Food: 4
Service: 5
Probably the best Dunkin I’ve had in years. Food and coffee was very good, customer service as well. Thank you for the pleasant surprise. I usually have to add something to my drink and I didn’t this time.
I really like this Dunkin' location. However, I've been disappointed several times by the rudeness of one particular employee. This person always speaks curtly, and every time I visit the store, I feel unpleasant. I no longer want to find a reason to visit Dunkin'. The employee's name is Yaganesh. There is an absolute need for better staff management!
Service: 1
Like how they did my ice latte and also love that they had variety of donuts in stock, can’t say the same at other Dunkin shops.
Atmosphere: 5
Food: 5
Service: 5
Great spot with drive thru.
Atmosphere: 5
Food: 5
Service: 5
Great spot with drive thru.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice staff and good food
Atmosphere: 5
Food: 5
Service: 5
terrible service
I usually come here often since I work in Leonia and always ask for a mocha latte, but I wanted to try a cappuccino and ordered one, And I had to throw it out, it was around midday and I take decaf, it tasted horrible, like it was done hours ago, plus it did not have any foam. Please train your workers so they can do all types of coffees and things like these won't happen. The people there are really nice, but sadly I won't be going back.
Atmosphere: 4
Food: 1
Service: 3
I am a long time customer and come in this store every day as I consider it one of the best DD's (even though I live in Fort Lee). Today I ordered a medium coffee. The top was not on properly and the moment I sat down, the coffee spilled all over the floor. "I" cleaned it up. When I approached to get a new coffee. They wouldn't give me one. This is the first time I experienced bad service here. I may not come back here as the service has gone way down and some of the employees (who were nice before) have become rude and nasty!
Atmosphere: 4
Food: 4
Service: 1
Great service and wide selections of donuts.
Atmosphere: 5
Food: 5
Service: 5
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