I recently placed an order through the Domino's app and opted for order tracking. Unfortunately, the experience left much to be desired. The tracker showed my order stuck on "prepping your order" from 5:45 to 6:30. After waiting for an additional 10 minutes and receiving no update, I decided to call the store to inquire about the delay. To my dismay, I was informed that my order had not even been started.Disappointed but still hopeful, I headed to the store to pick up my order, despite having pre-tipped for delivery. Upon arrival, I was disheartened to witness the food preparation process firsthand. The workers were handling all of the ingredients with their bare hands- no glove in sight. This lack of basic hygiene practices was concerning and definitely not what I expected from a reputable establishment like Domino's.
Michael McMullen
Pizza was ok as usual. However, customer service and delivery is awful. We placed an order at 5:25pm to be delivered at 6:30pm and at 6:55pm no pizza delivered. I called to ask and the kid on the phone said they were busy and my order probably was on the counter and should go out soon. I told him I ordered on the computer for a 6:30pm delivery and he said that the times are not accurate and only approximate. I asked when I could expect the pizza and he said it should go out soon. I informed him I placed a planned order because of a time crunch and he said I could cancel the pizza. Not great customer service and I do not recommend Lumberton Domino's Pizza Store because of their inept phone service and employees. I had to leave the house at 7:15pm with the children supposed to eat the pizza and the pizza still was not delivered for a 6:30 pm time from a 5:35pm order! DO NOT USE THIS STORE!!!!!
Atmosphere: 1
Food: 4
Service: 1
Guadalupe Garcia
2 hours waiting terrible service and manager don't even say sorry uneducated people and
Atmosphere: 1
Food: 1
Service: 1
Ryan Chaudhuri
I wonder how they run that place. Rude people every week new people. Making food they don’t even know how to say hi.I think dollar store Frozen even better.
Atmosphere: 1
Food: 1
Service: 1
Jovon Adams
Astronomically terrible customer service. Didn’t get our order right two times. And on top on that they had us waiting for over 40 minutes and still didn’t get our order right when all we asked for for half and half pepperoni and
Atmosphere: 1
Food: 1
Service: 1
Karyne
The past 5 times I have ordered multiple pizzas, ALL of them WITHOUT that nasty disgusting garlic on my crust & EVERY single time, they put the garlic on my crust. I beyond annoyed with it. They aren't reading their screen correctly and rushing into it. I won't order from this location for awhile. ?
Ryan Peslak
I ordered delivery this Monday and had to cancel. I was waiting an hour and a half until I called to see where my order was. The guy that answered told me there was one delivery driver and that my order was still sitting on the table. I then asked if it was cold then since its been sitting there, no joke the guy enthusiastically says "YEP!" . I was taken back and had to re-ask my question because I was just flat out confused. He gave me the same enthused yep. I then asked him to cancel my order and he just kept the same energy and said "NO PROBLEM, CAN DO THAT FOR YOU RIGHT AWAY". This location is filled with careless smartasses, stay away
Atmosphere: 1
Food: 1
Service: 1
Christina Howard
The food is always great and the delivery drivers are always awesome.
Please train your employees on how to prepare the pizza correctly and to have some polite phone etiquette. Just lost a customer. Very disappointing.
Food: 1
Service: 1
Heaven I
Great food fast delivery! My order was just how I requested.
Atmosphere: 5
Food: 5
Service: 5
Marshall Davis
It is amazing that Domino's hasn't revoked this franchise. They are so incompetent and unprofessional.The last order that we placed will definitely be our last from here I swear that Bevis and Butthead run this operation.I'm in my sixties and this ranks up as one of the worst takeout experiences ever.
Atmosphere: 1
Food: 1
Service: 1
tia gillies
Fast service, nice people even the delivery drivers are nice as heck. For some reason I got a free pizza voucher even though they delivered my stuff early. So that adds to the coolness factor here.
Anna V.
The girls that worked tonight made some bomb ass pizza. They were doing their thing, jamming out to music and so sweet I asked if they had plates (they didn't) but we're very apologetic while super busy! (Pizza was carry out)
No problems ?
Atmosphere: 5
Food: 5
Service: 5
Always fast and fresh!
Atmosphere: 5
Food: 5
Service: 5
I recently placed an order through the Domino's app and opted for order tracking. Unfortunately, the experience left much to be desired. The tracker showed my order stuck on "prepping your order" from 5:45 to 6:30. After waiting for an additional 10 minutes and receiving no update, I decided to call the store to inquire about the delay. To my dismay, I was informed that my order had not even been started.Disappointed but still hopeful, I headed to the store to pick up my order, despite having pre-tipped for delivery. Upon arrival, I was disheartened to witness the food preparation process firsthand. The workers were handling all of the ingredients with their bare hands- no glove in sight. This lack of basic hygiene practices was concerning and definitely not what I expected from a reputable establishment like Domino's.
Pizza was ok as usual. However, customer service and delivery is awful. We placed an order at 5:25pm to be delivered at 6:30pm and at 6:55pm no pizza delivered. I called to ask and the kid on the phone said they were busy and my order probably was on the counter and should go out soon. I told him I ordered on the computer for a 6:30pm delivery and he said that the times are not accurate and only approximate. I asked when I could expect the pizza and he said it should go out soon. I informed him I placed a planned order because of a time crunch and he said I could cancel the pizza. Not great customer service and I do not recommend Lumberton Domino's Pizza Store because of their inept phone service and employees. I had to leave the house at 7:15pm with the children supposed to eat the pizza and the pizza still was not delivered for a 6:30 pm time from a 5:35pm order! DO NOT USE THIS STORE!!!!!
Atmosphere: 1
Food: 4
Service: 1
2 hours waiting terrible service and manager don't even say sorry uneducated people and
Atmosphere: 1
Food: 1
Service: 1
I wonder how they run that place. Rude people every week new people. Making food they don’t even know how to say hi.I think dollar store Frozen even better.
Atmosphere: 1
Food: 1
Service: 1
Astronomically terrible customer service. Didn’t get our order right two times. And on top on that they had us waiting for over 40 minutes and still didn’t get our order right when all we asked for for half and half pepperoni and
Atmosphere: 1
Food: 1
Service: 1
The past 5 times I have ordered multiple pizzas, ALL of them WITHOUT that nasty disgusting garlic on my crust & EVERY single time, they put the garlic on my crust. I beyond annoyed with it. They aren't reading their screen correctly and rushing into it. I won't order from this location for awhile. ?
I ordered delivery this Monday and had to cancel. I was waiting an hour and a half until I called to see where my order was. The guy that answered told me there was one delivery driver and that my order was still sitting on the table. I then asked if it was cold then since its been sitting there, no joke the guy enthusiastically says "YEP!" . I was taken back and had to re-ask my question because I was just flat out confused. He gave me the same enthused yep. I then asked him to cancel my order and he just kept the same energy and said "NO PROBLEM, CAN DO THAT FOR YOU RIGHT AWAY". This location is filled with careless smartasses, stay away
Atmosphere: 1
Food: 1
Service: 1
The food is always great and the delivery drivers are always awesome.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Please train your employees on how to prepare the pizza correctly and to have some polite phone etiquette. Just lost a customer. Very disappointing.
Food: 1
Service: 1
Great food fast delivery! My order was just how I requested.
Atmosphere: 5
Food: 5
Service: 5
It is amazing that Domino's hasn't revoked this franchise. They are so incompetent and unprofessional.The last order that we placed will definitely be our last from here I swear that Bevis and Butthead run this operation.I'm in my sixties and this ranks up as one of the worst takeout experiences ever.
Atmosphere: 1
Food: 1
Service: 1
Fast service, nice people even the delivery drivers are nice as heck. For some reason I got a free pizza voucher even though they delivered my stuff early. So that adds to the coolness factor here.
The girls that worked tonight made some bomb ass pizza. They were doing their thing, jamming out to music and so sweet I asked if they had plates (they didn't) but we're very apologetic while super busy! (Pizza was carry out)