New Great Wall Chinese Restaurant

If I could give zero stars I would. Very disappointed in the staff and management. We called on a Thursday evening for delivery and were told our order would be delivered in 45-50 minutes. An hour and 20 min we called and were told our order would be here in 10 min (no apology or anything). We call a third time and then were advised they were busy and the lady hung the phone up on us. My husband then called and asked to speak to a manager. The lady said she would transfer him then hung up. When he called back it was a different lady who rudely told him the manager wasn’t working today and she would not transfer him. She also said they were busy and there was nothing they could do about our order being two hours late at this point. We insisted the manager call us back and when he finally did he did apologize for the rude behavior of the staff and said if we ordered next time he would throw in a free “fried rice.” I told him that wasn’t acceptable given that we were on the phone with him two hours after we placed our order and the food still wasn’t there and he said it was the best he could do and hung up. When we finally got our food it obviously wasn’t warm, we were missing an egg roll and the soda we paid for was the wrong soda. I don’t usually write reviews or speak to managers but the lady was so rude and the manager truly did nothing to try remedy the situation. Mind you this was a $40 order for two dinner plates and sodas.

Food: 1

Service: 1

extremely rude, never order again. called to order food, I placed my order and hung up. I quickly called back to make sure my card when through and to ask the time range of the food, he told me that another person took my order and that the number I gave them wasn't there, which is weird because I gave them the number. they told me their co manager took my order and they would have to call me back. my phone doesn't work properly so it doesn't show me when people call me, I tell them that and they start going back and forth with me and then the manager hangs up on me.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Sesame Chicken

I was recommended this place from a coworker of mine. I enjoyed the Boneless Spare Ribs and General Tso Chicken combos. The rice and egg rolls were really good. Last weekend, I tried the Pepper Steak and it was ok. I wish the meat was more tender. It was a bit chewy. The Chicken with Broccoli in garlic sauce was also "ok". Should have no problem with parking.

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Boneless Spare Ribs, Roast Pork Egg Roll

Honestly this is the best Chinese places in the area so good so flavorful and clean they truly make the food with so much love and you can tell they’re grateful for every customer that walks in it’s delicious and I never make reviews for

Cleanest chinese take-out restaurant in NJ.

Atmosphere: 5

Food: 5

Service: 5

Loved everything I got!

Delicious - ribs, chicken and broccoli as well as the pork fried dumplings.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dumplings, Boneless Spare Ribs

Loved everything I got!Delicious - ribs, chicken and broccoli as well as the pork fried dumplings.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dumplings, Boneless Spare Ribs

First time ever coming here and the lady in the front immediately was rude and nasty. I thought it was just me, but as I sat on the side waiting for my order, another lady came to pick up her food. She asked for extra hot sauce and the worker began to talk to her crazy and give her attitude. To the point where the lady lady the food and left. She proceeded to yell in her language and throw things to her coworker. As I grabbed my food from the guy, I told him she needs to change her attitude bc I won't be back here. Damn shame because the good was actually decent.

Atmosphere: 1

Food: 4

Service: 1

Zero Star. Ordered 2 pan fried pork dumplings. Disgusting and the lady in the front seemed like she hates her job and hates to be there. Don't waste your money. It's more expensive than other chinese food. I chose to ignore the review it read and gave it a try. I wish I hadn't.

Atmosphere: 1

Food: 1

Service: 1

very upsetting experience all i asked for was a extra crispy bag of noodes for my soup. and they are charging me for it. for A customer that orders at least twice a week sometimes more for 10 years you're going to charge me $.60 I don't care about the $.60 I was getting a large soup anyway I just asked for extra bag of noodles. then I was proceeded to be put on hold while they okayed it by their manager, and was put on hold for at least five minutes. as a server in a restaurant for 30+ years the last thing I would bother my "Manager" with is a 50 Cent bag of noodles... I finally hung up. Unfortunately, it's time to find a new take out .. very upset over my treatment. to lose a customer over $.60 and put them on hold and never come back

Food: 4

Service: 1

Food is ok , a bit

Food: 4

Service: 4

Great wall is better than most in area. Delivery is fast and free. Owner delivers himself.

Atmosphere: 4

Food: 4

Service: 5

Great food clean place very humble and sweet staff

Great food clean place very humble and sweet staff

I ordered 2 dollar extra chicken for my chicken broccoli. It was a big scam. They don’t add any chicken when I called them back and told me them about it they did nothing and hung up on me. I am totally done this

Atmosphere: 1

Food: 1

Service: 3