Food and service was very good. What was bad is they did not shovel their walkway or plow the parking lot. This was six hours after the snow stopped and every other store we went to was properly plowed and shoveled.
Atmosphere: 1
Food: 5
Service: 5
Veronika Mendez
I’ve been to Panera many times and usually enjoy the food, but this time was really disappointing. The soup was watery and had no flavor at all, definitely not the quality I’ve come to expect.
Atmosphere: 1
Food: 1
Service: 1
Grey Matter
This Panera cafe has gone down in quality and service over the years. We use to go there frequently since I live only 5 minutes away. Now I only go occasionally, and once again my last visit was a disappointment.
The place looked unkempt and outdated. If you look around, it is obvious the place is superficially cleaned. There were no dark roast or light roast coffee in the urns, sugar packets were not restocked. My friend’s order pager never went off. She waited almost 20 minutes and by the time she checked at the food counter, her order was cold. I noticed another patron near our table waiting a long time for his order and told him to go check, and sure enough his order had been sitting on the counter and his pager did not go off. In addition, the cold beverage station was out of order.
I have nothing against the people who work there. They are probably over worked and under paid. I believe this is a corporate problem, not investing in staffing and upgrades.
I received an email survey from Panera later that day which I filled out. To my surprise I got a response back from a manager named Juli apologizing for my experience. She offered to send me a meal voucher as compensation. This was over 6 weeks ago and I have yet to receive anything. Why bother reaching out to me when she had no intention of fulfilling her offer. Totally disingenuous.
Atmosphere: 2
Food: 2
Service: 2
JoAnn Rountree
Panera Bread I had lunch at Panera today and ordered my usual favorite—the Chicken Frontega sandwich. I normally really enjoy this meal, but today’s experience was very disappointing. The sandwich had almost no substance: minimal chicken, a tiny piece of tomato (not even a full slice), some cheese, and a bit of sauce. For a meal costing around $20, the quality felt far below Panera’s usual standard. When I arrived, the digital sign indicated that my lunch was ready. However, when I checked both the shelf and the counter, it wasn’t there. As I approached the counter to ask about it, the representative sharply told me to “step away from the counter” in a very harsh tone, which was unexpected and uncomfortable. Another team member gave a slight laugh/smile as he began preparing my meal clearly it was not actually ready.
After receiving my order, I checked my bag and saw that my cup for the drink was missing. I had to return to the counter again, waiting at a distance just to avoid any further conflict.
This experience is particularly concerning because I am planning to purchase 165 box lunches from Panera for an upcoming work road trip. I truly hope this was an isolated incident, because I’ve always enjoyed Panera and would like to continue choosing it for both personal meals and large group orders.
Atmosphere: 2
Food: 1
Service: 1
Diane Santorelli
Ordered 2 Pastry items and they got one wrong. How do you get the only 2 items in an order wrong? I asked for the brownie bites and the cherry pastry and I got the brownie bites and a brownie no cherry pastry. Very bad!
Food: 1
Service: 1
Amada Delgado
Thank you for all you do !! They go above and beyond to always help. They have the same staff who does their best !! Always a smile and kind. Thank you !!
Atmosphere: 4
Food: 5
Service: 5
Orhan Baba
Clean, bright and nice a Panera Bread.
Atmosphere: 5
Food: 5
Service: 5
Matthew Kotlyar
This place is low key fire, the employee's are super nice and the food is great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel with Plain Cream Cheese
Truly this place is magical. I can go there every day and not be sick of it. The food is great and comfy. The seating is perfect. I would recommend you try this location out. Great place for a date.
Atmosphere: 5
Food: 5
Service: 5
Merryl Levy
My office catered and I had the cibatta cheese steak. Now, the picture on the website looks amazingly. The filling is oozing out of the bread. Reality was very different. So disappointed. I didn't realize it had onions in it until I read the description. There was barely any filling on the sandwich. It was 98% bread. If you scraped the filling it would have filled maybe a 1/4 of the bread. The sandwich was tasty, but again I like filling on my sandwich. Also there was a kick in the sauce, but the sauce was only on one part of the sandwich. Don't waste your money.
Food: 1
Jose Cruz
Sorry to say that Panera’s heyday has passed. The food quality is lackluster. My family used to enjoy going there occasionally years ago but lately is feels just a step above McDonalds. 😢
Kelly Pierce
I work at a nearby store and I decided to doordash a garden Avocado and Egg white sandwich this morning. The doordash service was great like always but the avocado on my sandwich was literally black and rotting. All I have to say is that whoever made my sandwich and looked at the rotting avocado and STILL decided that it was a good idea to put it on the sandwich and package it up, the incompetence is embarrassing and the lack of safety precautions is insane to me. I got my refund through doordash but I will not be ordering from here again and just a heads up to everyone else, the workers are lazy and will HALF ASS your order. I will be getting my orders from the Old Bridge Plaza from now on
One of my favorite Paneras, great location.
Atmosphere: 5
Food: 5
Service: 5
The employees and the food always good!
Atmosphere: 5
Food: 5
Service: 5
Food and service was very good. What was bad is they did not shovel their walkway or plow the parking lot. This was six hours after the snow stopped and every other store we went to was properly plowed and shoveled.
Atmosphere: 1
Food: 5
Service: 5
I’ve been to Panera many times and usually enjoy the food, but this time was really disappointing. The soup was watery and had no flavor at all, definitely not the quality I’ve come to expect.
Atmosphere: 1
Food: 1
Service: 1
This Panera cafe has gone down in quality and service over the years. We use to go there frequently since I live only 5 minutes away. Now I only go occasionally, and once again my last visit was a disappointment.
The place looked unkempt and outdated. If you look around, it is obvious the place is superficially cleaned. There were no dark roast or light roast coffee in the urns, sugar packets were not restocked. My friend’s order pager never went off. She waited almost 20 minutes and by the time she checked at the food counter, her order was cold. I noticed another patron near our table waiting a long time for his order and told him to go check, and sure enough his order had been sitting on the counter and his pager did not go off. In addition, the cold beverage station was out of order.
I have nothing against the people who work there. They are probably over worked and under paid. I believe this is a corporate problem, not investing in staffing and upgrades.
I received an email survey from Panera later that day which I filled out. To my surprise I got a response back from a manager named Juli apologizing for my experience. She offered to send me a meal voucher as compensation. This was over 6 weeks ago and I have yet to receive anything. Why bother reaching out to me when she had no intention of fulfilling her offer. Totally disingenuous.
Atmosphere: 2
Food: 2
Service: 2
Panera Bread
I had lunch at Panera today and ordered my usual favorite—the Chicken Frontega sandwich. I normally really enjoy this meal, but today’s experience was very disappointing. The sandwich had almost no substance: minimal chicken, a tiny piece of tomato (not even a full slice), some cheese, and a bit of sauce. For a meal costing around $20, the quality felt far below Panera’s usual standard. When I arrived, the digital sign indicated that my lunch was ready. However, when I checked both the shelf and the counter, it wasn’t there. As I approached the counter to ask about it, the representative sharply told me to “step away from the counter” in a very harsh tone, which was unexpected and uncomfortable. Another team member gave a slight laugh/smile as he began preparing my meal clearly it was not actually ready.
After receiving my order, I checked my bag and saw that my cup for the drink was missing. I had to return to the counter again, waiting at a distance just to avoid any further conflict.
This experience is particularly concerning because I am planning to purchase 165 box lunches from Panera for an upcoming work road trip. I truly hope this was an isolated incident, because I’ve always enjoyed Panera and would like to continue choosing it for both personal meals and large group orders.
Atmosphere: 2
Food: 1
Service: 1
Ordered 2 Pastry items and they got one wrong. How do you get the only 2 items in an order wrong? I asked for the brownie bites and the cherry pastry and I got the brownie bites and a brownie no cherry pastry. Very bad!
Food: 1
Service: 1
Thank you for all you do !! They go above and beyond to always help.
They have the same staff who does their best !! Always a smile and kind. Thank you !!
Atmosphere: 4
Food: 5
Service: 5
Clean, bright and nice a Panera Bread.
Atmosphere: 5
Food: 5
Service: 5
This place is low key fire, the employee's are super nice and the food is great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel with Plain Cream Cheese
Restaurantji Recommends
We were killing time, had coffee and a cookie.
Atmosphere: 5
Food: 4
Service: 5
Truly this place is magical. I can go there every day and not be sick of it. The food is great and comfy. The seating is perfect. I would recommend you try this location out. Great place for a date.
Atmosphere: 5
Food: 5
Service: 5
My office catered and I had the cibatta cheese steak. Now, the picture on the website looks amazingly. The filling is oozing out of the bread. Reality was very different. So disappointed. I didn't realize it had onions in it until I read the description. There was barely any filling on the sandwich. It was 98% bread. If you scraped the filling it would have filled maybe a 1/4 of the bread. The sandwich was tasty, but again I like filling on my sandwich. Also there was a kick in the sauce, but the sauce was only on one part of the sandwich. Don't waste your money.
Food: 1
Sorry to say that Panera’s heyday has passed. The food quality is lackluster. My family used to enjoy going there occasionally years ago but lately is feels just a step above McDonalds. 😢
I work at a nearby store and I decided to doordash a garden Avocado and Egg white sandwich this morning. The doordash service was great like always but the avocado on my sandwich was literally black and rotting. All I have to say is that whoever made my sandwich and looked at the rotting avocado and STILL decided that it was a good idea to put it on the sandwich and package it up, the incompetence is embarrassing and the lack of safety precautions is insane to me. I got my refund through doordash but I will not be ordering from here again and just a heads up to everyone else, the workers are lazy and will HALF ASS your order. I will be getting my orders from the Old Bridge Plaza from now on
Atmosphere: 1
Food: 1
Service: 1
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