Delicious coffee. Flavorful without the acidic taste.
Atmosphere: 5
Food: 5
Service: 5
Jaclyn Ciaburri
i placed an order on the app for FREEHOLD. and the app adjusted it to Manalapan. When I went to freehold, they said I can call the manalapan store to get a refund. I called the store and they said once the coffee was made, they can’t give me a refund even though it was the app’s fault. i explained my case & still no refund. I used to work at rook for two years and never heard of that. Now I’m out of money for no reason. i will not be coming here anymore. i’m disgusted with the rude behavior of the baristas & the way they speak to the customers as well as this “new policy.” i will be going to my bank to file a claim against you if you won’t make it right. thanks. also the person I spoke to wasn’t very nice and told me to “speak to brandon” and her name was Mariele.
Atmosphere: 1
Food: 1
Service: 1
stephanie tyson
Best cold brew ever.
Atmosphere: 5
Food: 5
Service: 5
Robert Lonasco
there was mold in my coffee and i was hospitalized
Melissa Amorim
The matcha was horrible
Christopher cortez
Always very friendly.
Rosetta Stoned
Starbucks what?... Rook is the best coffee around. Everytime you place an order the product you receives always tastes the same. Kudos to great coffee once again.
Atmosphere: 5
Food: 5
Service: 5
Rose Viragh
Best coffee
Steven Russell
One of my favorite coffee spots in Monmouth County! Always a great cup.
Atmosphere: 5
Service: 5
Sara Provow
The mocha coconut flavor needs to be offered full time!!!
I came here with my sister and her friend. I ordered a cold brew as well as my sister. Her friend then asked for an iced matcha, which she clearly said to the lady taking her order. The order comes out and it’s a hot matcha. Her friend kindly asked the lady if she could get an iced matcha instead like she asked for, and the lady started giving attitude and insisted she ordered a hot matcha, and would not take accountability for her mistake. They said she would’ve had to buy a whole new drink instead of refunding and recharging if she wanted the iced matcha, which she had CLEARLY asked for in the first place. Terrible customer service, and the attitude the lady gave was very unprofessional. I could also see the other employees laughing at us for a mistake they made in the first place. Ridiculous.
Zulemy
They're ok. I had a regular size latte and had them make it Cinnamon Vanilla. I really liked the notes, and loved that you can really taste the bean. They are just a cold brew business, no variety of styles just iced, hot, or latte. I did see around 8 different coffee choices. If I want to be on the healthier side I'd choose Rook and if I want my coffee to taste like dessert I'd go to Starbucks. Not bad. The only issue, I went online to look for nutritional facts for my calorie intake and they didn't have much. Just pictures of the bottles they use. You dont see any info about the added ingredients.
Atmosphere: 3
Food: 4
Service: 3
C P
Good cold brew.
But No seats , just grab and go
Atmosphere: 2
Food: 5
Service: 5
Candace Pizarro
I wanted to compliment the employees yesterday with how they handled an emotionally disturbed customer. They were calm and patient total professionals. The matcha was excellent too!
Atmosphere: 5
Food: 5
Service: 5
Beatriz Ferreira
Mariela was at the register and she was completely NASTY to us. It was my friends first time there and she was so rude to her and did not explain a single thing and when she asked, she had a major attitude answering the questions she had. Her experience that was supposed to be a great one, she will never be returning and neither will I. Would give 0 stars if I could.
Delicious coffee. Flavorful without the acidic taste.
Atmosphere: 5
Food: 5
Service: 5
i placed an order on the app for FREEHOLD. and the app adjusted it to Manalapan. When I went to freehold, they said I can call the manalapan store to get a refund. I called the store and they said once the coffee was made, they can’t give me a refund even though it was the app’s fault. i explained my case & still no refund. I used to work at rook for two years and never heard of that. Now I’m out of money for no reason. i will not be coming here anymore. i’m disgusted with the rude behavior of the baristas & the way they speak to the customers as well as this “new policy.” i will be going to my bank to file a claim against you if you won’t make it right. thanks. also the person I spoke to wasn’t very nice and told me to “speak to brandon” and her name was Mariele.
Atmosphere: 1
Food: 1
Service: 1
Best cold brew ever.
Atmosphere: 5
Food: 5
Service: 5
there was mold in my coffee and i was hospitalized
The matcha was horrible
Always very friendly.
Starbucks what?... Rook is the best coffee around. Everytime you place an order the product you receives always tastes the same. Kudos to great coffee once again.
Atmosphere: 5
Food: 5
Service: 5
Best coffee
One of my favorite coffee spots in Monmouth County! Always a great cup.
Atmosphere: 5
Service: 5
The mocha coconut flavor needs to be offered full time!!!
Restaurantji Recommends
I came here with my sister and her friend. I ordered a cold brew as well as my sister. Her friend then asked for an iced matcha, which she clearly said to the lady taking her order. The order comes out and it’s a hot matcha. Her friend kindly asked the lady if she could get an iced matcha instead like she asked for, and the lady started giving attitude and insisted she ordered a hot matcha, and would not take accountability for her mistake. They said she would’ve had to buy a whole new drink instead of refunding and recharging if she wanted the iced matcha, which she had CLEARLY asked for in the first place. Terrible customer service, and the attitude the lady gave was very unprofessional. I could also see the other employees laughing at us for a mistake they made in the first place. Ridiculous.
They're ok. I had a regular size latte and had them make it Cinnamon Vanilla. I really liked the notes, and loved that you can really taste the bean. They are just a cold brew business, no variety of styles just iced, hot, or latte. I did see around 8 different coffee choices. If I want to be on the healthier side I'd choose Rook and if I want my coffee to taste like dessert I'd go to Starbucks. Not bad. The only issue, I went online to look for nutritional facts for my calorie intake and they didn't have much. Just pictures of the bottles they use. You dont see any info about the added ingredients.
Atmosphere: 3
Food: 4
Service: 3
Good cold brew.
But No seats , just grab and go
Atmosphere: 2
Food: 5
Service: 5
I wanted to compliment the employees yesterday with how they handled an emotionally disturbed customer. They were calm and patient total professionals. The matcha was excellent too!
Atmosphere: 5
Food: 5
Service: 5
Mariela was at the register and she was completely NASTY to us. It was my friends first time there and she was so rude to her and did not explain a single thing and when she asked, she had a major attitude answering the questions she had. Her experience that was supposed to be a great one, she will never be returning and neither will I. Would give 0 stars if I could.
Service: 1
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