Very bad service not friendly Not surprised when ur manager is bad u can be much better
Atmosphere: 1
Food: 1
Service: 1
Francesca Z
the girl working the counter was very rude and completely out of line. i walked in with my service dog, and this is the interaction that was had:
worker: “we only allow service dogs”. me: “she is a service dog”. worker: “service dogs. not emotional support *proceeded look me up and down and rolled her eyes.* me: “yup she is a certified service dog” worker: *sighs loudly* “okay…”
she IS a certified service dog and does provide a service to me. i have her ID, her tag, and her vest. the worker can and SHOULD HAVE asked if she provides a service, which i would’ve said yes she does, i have her ID. but instead this girl made me feel deeply uncomfortable and doubted that if i even knew the difference between service and emotional support. i completely understand that they serve food and drinks so they don’t want animals in the building. normally i go through the drive through, but i walked from my apartment so obviously i didn’t have a car to go through the drive through with. well, to make a long story short, this worker needs to be properly trained, and i will most likely not be returning to this location. it’s a shame too considering it’s less than a 5 minute walk from my apartment.
RR
First Starbucks where I was told when ordering a hot drink that the line was too long to make a hot drink and they could nt. When I said this was idiotic and I was going to write a review, she changed her mind and said they could make it. The fact there was a long line gave them time to make the hot drink, a fact she did not understand. Amazed though after so many years someone at Starbucks would say something that whacky to a customer. No wonder they are hurting for financials.
Atmosphere: 1
Food: 5
Service: 1
Molly Noctor
I went in to get my birthday drink, which was a venti iced brown sugar oatmilk shaken espresso. I’m an odd person who doesn’t like a lot of ice in my drinks, maybe five cubes at most. I was very excited to go all out for my birthday and the women who served me was very nasty, told me she couldn’t make a drink without ice (as someone who formerly worked at Starbucks I know it can be shaken with the ice and poured with the ice held back) they looked busy so I tried to explain how I liked the drink and she snapped at me and refused to add more oatmilk. Maybe they are now doing an extra charge for people like me, but it’s my birthday drink so I should have been able to get extra oatmilk. It was a terrible experience.
*update* she also gave me decaf espresso
Atmosphere: 1
Food: 2
Service: 1
Natalia B
I was just here on July 28th and I am totally dissatisfied with the service here in the Manalapan Starbucks drive thru. This was my first time coming here and it will most definitely be my last. The barista “Matt” took over 20 minutes for my one drink order, not to mention I was the ONLY one in the drive thru. I was on my way to a concert and thought going through the drive thru would be more convenient. Let’s just say it was a totally unpleasant experience and hopefully no one will ever have to experience it again. I will definitely be contacting Manager Anna tomorrow morning.
Atmosphere: 1
Food: 2
Service: 1
Markr7777
Hate the new hot coffee machines. Week lost the flavor. Week iced coffee. It's a chain issue not a location issue.
Atmosphere: 5
Food: 3
Service: 3
Ebenezer A. Awolesi
Lovely interior design. Offer an intimate ambiance.
Atmosphere: 5
Food: 5
Service: 5
Tetyana Kolosovska
Great customer service
Service: 1
Alyssa M
whoever made my matcha today at noon on 7/18 please make it every time. im tired of being handed unmixed matchas here every day. this one was perfect thank you
Larios327
Mark took the time too provide excellent customer service !!! Great guy !
Loved my sweet cream cold brew and bacon gouda egg sandwich
Atmosphere: 5
Food: 5
Service: 5
Joan
Just great
Atmosphere: 5
Food: 5
Service: 5
Sushma Raj
Our go to SB.
Atmosphere: 5
Food: 5
Service: 5
Frank Fattorusso
This is not the first time; I just never took the time to review. I frequent Starbucks a lot, my favorite coffee shop but I have to say the one in Manalapan has to be the worst one when it comes to service turn-around time. I was there on Friday 24th. on my way to a Dr. appt. I walk in order a normal black coffee which I received right away. I also ordered a latte which took over 20 mins to get, at the 10 minute mark I asked for a status and a fake smiling associate said they were very busy and I would be served soon [tic toc], so now I am at the 20 minute mark I now complain as people are walking in & out after me with their coffee, and smiley looks at my receipt and looks over to barista list and realizes my order wasn't there, so she literally sneaks over to make it within 30 seconds hands it to me and say's "have a wonderful day" again with that annoying fake smile, no apology for delay or that she was wrong insisting it was on the way, and the latte was terrible [no effort put into making it]. And one last thing, as I am sharing my frustration, she's complementing the barista on how great of a job she is doing [almost mocking me]. I know it's just a cup of coffee, but when I spend $15 for 2 coffees I expect to be served with respect, she was a waste of an employee and should not be serving the public. This review for the Manalapan Shop was long overdue and am sure a lot of people will agree!
Very bad service not friendly
Not surprised when ur manager is bad u can be much better
Atmosphere: 1
Food: 1
Service: 1
the girl working the counter was very rude and completely out of line. i walked in with my service dog, and this is the interaction that was had:
worker: “we only allow service dogs”.
me: “she is a service dog”.
worker: “service dogs. not emotional support *proceeded look me up and down and rolled her eyes.*
me: “yup she is a certified service dog”
worker: *sighs loudly* “okay…”
she IS a certified service dog and does provide a service to me. i have her ID, her tag, and her vest. the worker can and SHOULD HAVE asked if she provides a service, which i would’ve said yes she does, i have her ID. but instead this girl made me feel deeply uncomfortable and doubted that if i even knew the difference between service and emotional support. i completely understand that they serve food and drinks so they don’t want animals in the building. normally i go through the drive through, but i walked from my apartment so obviously i didn’t have a car to go through the drive through with. well, to make a long story short, this worker needs to be properly trained, and i will most likely not be returning to this location. it’s a shame too considering it’s less than a 5 minute walk from my apartment.
First Starbucks where I was told when ordering a hot drink that the line was too long to make a hot drink and they could nt. When I said this was idiotic and I was going to write a review, she changed her mind and said they could make it. The fact there was a long line gave them time to make the hot drink, a fact she did not understand. Amazed though after so many years someone at Starbucks would say something that whacky to a customer. No wonder they are hurting for financials.
Atmosphere: 1
Food: 5
Service: 1
I went in to get my birthday drink, which was a venti iced brown sugar oatmilk shaken espresso. I’m an odd person who doesn’t like a lot of ice in my drinks, maybe five cubes at most. I was very excited to go all out for my birthday and the women who served me was very nasty, told me she couldn’t make a drink without ice (as someone who formerly worked at Starbucks I know it can be shaken with the ice and poured with the ice held back) they looked busy so I tried to explain how I liked the drink and she snapped at me and refused to add more oatmilk. Maybe they are now doing an extra charge for people like me, but it’s my birthday drink so I should have been able to get extra oatmilk. It was a terrible experience.
*update* she also gave me decaf espresso
Atmosphere: 1
Food: 2
Service: 1
I was just here on July 28th and I am totally dissatisfied with the service here in the Manalapan Starbucks drive thru. This was my first time coming here and it will most definitely be my last. The barista “Matt” took over 20 minutes for my one drink order, not to mention I was the ONLY one in the drive thru. I was on my way to a concert and thought going through the drive thru would be more convenient. Let’s just say it was a totally unpleasant experience and hopefully no one will ever have to experience it again. I will definitely be contacting Manager Anna tomorrow morning.
Atmosphere: 1
Food: 2
Service: 1
Hate the new hot coffee machines. Week lost the flavor. Week iced coffee. It's a chain issue not a location issue.
Atmosphere: 5
Food: 3
Service: 3
Lovely interior design. Offer an intimate ambiance.
Atmosphere: 5
Food: 5
Service: 5
Great customer service
Service: 1
whoever made my matcha today at noon on 7/18 please make it every time. im tired of being handed unmixed matchas here every day. this one was perfect thank you
Mark took the time too provide excellent customer service !!! Great guy !
Restaurantji Recommends
Loved my sweet cream cold brew and bacon gouda egg sandwich
Atmosphere: 5
Food: 5
Service: 5
Just great
Atmosphere: 5
Food: 5
Service: 5
Our go to SB.
Atmosphere: 5
Food: 5
Service: 5
This is not the first time; I just never took the time to review. I frequent Starbucks a lot, my favorite coffee shop but I have to say the one in Manalapan has to be the worst one when it comes to service turn-around time. I was there on Friday 24th. on my way to a Dr. appt. I walk in order a normal black coffee which I received right away. I also ordered a latte which took over 20 mins to get, at the 10 minute mark I asked for a status and a fake smiling associate said they were very busy and I would be served soon [tic toc], so now I am at the 20 minute mark I now complain as people are walking in & out after me with their coffee, and smiley looks at my receipt and looks over to barista list and realizes my order wasn't there, so she literally sneaks over to make it within 30 seconds hands it to me and say's "have a wonderful day" again with that annoying fake smile, no apology for delay or that she was wrong insisting it was on the way, and the latte was terrible [no effort put into making it]. And one last thing, as I am sharing my frustration, she's complementing the barista on how great of a job she is doing [almost mocking me]. I know it's just a cup of coffee, but when I spend $15 for 2 coffees I expect to be served with respect, she was a waste of an employee and should not be serving the public. This review for the Manalapan Shop was long overdue and am sure a lot of people will agree!
Atmosphere: 3
Food: 3
Service: 1
Very dirty!
Atmosphere: 1
Food: 3
Service: 1
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