I had the worst experience ever in life! The owner told me that I would be getting the Cinderella cake that I wanted asked me for a picture I sent a picture of the cake I wanted which was a round Cinderella and he gave me this. I was so upset he was only willing to fill it in with icing instead of making it beautiful and round like the other photo. I have bought many cakes from Carvel before there is no where on Carvels website that it shows a Cinderella cake like this. They are always the whole cake filled in with the picture. He was very rude and was yelling and screaming at me not a good business man at all and I will never go back
harris marder
Very sweet and kind
Squiggy Rispoli
I ❤️ the cookie puss cake it is so creamy and delicious! ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Deepak Duggal
I just walked out of this store with my 2 little kids after they told us they have to put a topping even when we told them that we don't want any toppings. We even told them give us topping on the side. The staff was disrespectful and ignorant. Never coming back to this store. Go to other Carver stores or sundae store in matawan. This place doesn't know how to treat customers
Atmosphere: 1
Food: 1
Service: 1
507marleym
Ordered two sundaes and my mom’s was missing the hot fudge. Lived close enough, so I gave a call to the store in hopes I can go grab some hot fudge for the woman. They made a fuss and made it seem I was in the wrong. Called twice and both people were rude. Never going back.
kaylee zweiback
This carvel is the best carvel I’ve had in forever. The customer service is amazing. They give a perfect amount of ice cream and a great amount of toppings. Everyone there is so kind, and extremely helpful. Cassie was my scooper,and she was kind. Definitely would go hack
The three girls “working” the counter were the most incredibly rude and snobby people I’ve ever met. Worst customer service experience I’ve ever had. They were too busy gossiping to acknowledge the customers in front of them. I’m not one to write reviews or ever complain, but this experience was so uncomfortable I felt I needed to bring it to attention.
Atmosphere: 1
Food: 5
Service: 1
danielle guralnik
Always the best , cleanest and most perfect cakes! Always order custom cakes and love the staff and management team!!!!!! Best carvel store in the area! Highly recommend this
Atmosphere: 5
Food: 5
Service: 5
E e e e rofl
12/13/200239:48 PMDrove to carvel, workers wearing blankets over their heads, saw our car drive in the parking lot and then ran to close the door 12 minutes before closing time. A one star rating is generous. Didn’t know the closing time on google was false information and didn’t know the employee uniform was to be wrapped in a giant blanket as well.Looked pretty tired until they ran to the door to lock it. Will never be coming back to this Carvel.
I paid $21 for 3 milkshakes that were terrible from the first sip. I actually dumped the $7 shake in the sink-it was inedible. I will never return.
lv vl
We get carvell everywhere this was by far the worst to the amount of icecream they put for you. Feels like they just do it on purpose. Normally they put a nice scoup of icecream. But here its like a quater less than the ussual. Anyways i wont be coming here for sure
Henry WT Luk
Only Carvel in the area. Whenever we crave softserve or our favorite, cherry vanilla, we take the 15 min drive here.
I had the worst experience ever in life! The owner told me that I would be getting the Cinderella cake that I wanted asked me for a picture I sent a picture of the cake I wanted which was a round Cinderella and he gave me this. I was so upset he was only willing to fill it in with icing instead of making it beautiful and round like the other photo. I have bought many cakes from Carvel before there is no where on Carvels website that it shows a Cinderella cake like this. They are always the whole cake filled in with the picture. He was very rude and was yelling and screaming at me not a good business man at all and I will never go back
Very sweet and kind
I ❤️ the cookie puss cake it is so creamy and delicious! ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
I just walked out of this store with my 2 little kids after they told us they have to put a topping even when we told them that we don't want any toppings. We even told them give us topping on the side. The staff was disrespectful and ignorant. Never coming back to this store. Go to other Carver stores or sundae store in matawan. This place doesn't know how to treat customers
Atmosphere: 1
Food: 1
Service: 1
Ordered two sundaes and my mom’s was missing the hot fudge. Lived close enough, so I gave a call to the store in hopes I can go grab some hot fudge for the woman. They made a fuss and made it seem I was in the wrong. Called twice and both people were rude. Never going back.
This carvel is the best carvel I’ve had in forever. The customer service is amazing. They give a perfect amount of ice cream and a great amount of toppings. Everyone there is so kind, and extremely helpful. Cassie was my scooper,and she was kind. Definitely would go hack
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carvelanche, Soft Serve Ice Cream, Ice Cream Sundae
The three girls “working” the counter were the most incredibly rude and snobby people I’ve ever met. Worst customer service experience I’ve ever had. They were too busy gossiping to acknowledge the customers in front of them. I’m not one to write reviews or ever complain, but this experience was so uncomfortable I felt I needed to bring it to attention.
Atmosphere: 1
Food: 5
Service: 1
Always the best , cleanest and most perfect cakes! Always order custom cakes and love the staff and management team!!!!!! Best carvel store in the area! Highly recommend this
Atmosphere: 5
Food: 5
Service: 5
12/13/200239:48 PMDrove to carvel, workers wearing blankets over their heads, saw our car drive in the parking lot and then ran to close the door 12 minutes before closing time. A one star rating is generous. Didn’t know the closing time on google was false information and didn’t know the employee uniform was to be wrapped in a giant blanket as well.Looked pretty tired until they ran to the door to lock it. Will never be coming back to this Carvel.
Very humble and Fresh Products
Restaurantji Recommends
I paid $21 for 3 milkshakes that were terrible from the first sip. I actually dumped the $7 shake in the sink-it was inedible. I will never return.
We get carvell everywhere this was by far the worst to the amount of icecream they put for you. Feels like they just do it on purpose. Normally they put a nice scoup of icecream. But here its like a quater less than the ussual. Anyways i wont be coming here for sure
Only Carvel in the area. Whenever we crave softserve or our favorite, cherry vanilla, we take the 15 min drive here.
Nice, friendly people scooping here.
Very humble and Fresh Products
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