The three girls “working” the counter were the most incredibly rude and snobby people I’ve ever met. Worst customer service experience I’ve ever had. They were too busy gossiping to acknowledge the customers in front of them. I’m not one to write reviews or ever complain, but this experience was so uncomfortable I felt I needed to bring it to attention.
Atmosphere: 1
Food: 5
Service: 1
danielle guralnik
Always the best , cleanest and most perfect cakes! Always order custom cakes and love the staff and management team!!!!!! Best carvel store in the area! Highly recommend this
Atmosphere: 5
Food: 5
Service: 5
E e e e rofl
12/13/200239:48 PMDrove to carvel, workers wearing blankets over their heads, saw our car drive in the parking lot and then ran to close the door 12 minutes before closing time. A one star rating is generous. Didn’t know the closing time on google was false information and didn’t know the employee uniform was to be wrapped in a giant blanket as well.Looked pretty tired until they ran to the door to lock it. Will never be coming back to this Carvel.
Lauren Sullivan
I paid $21 for 3 milkshakes that were terrible from the first sip. I actually dumped the $7 shake in the sink-it was inedible. I will never return.
lv vl
We get carvell everywhere this was by far the worst to the amount of icecream they put for you. Feels like they just do it on purpose. Normally they put a nice scoup of icecream. But here its like a quater less than the ussual. Anyways i wont be coming here for sure
Henry WT Luk
Only Carvel in the area. Whenever we crave softserve or our favorite, cherry vanilla, we take the 15 min drive here.
Michael N.
Last Rites have been performed on Carvel so many times that this chain appears to have 99 lives but like their famous Fudgie The Whale ice cream cake, they swim on despite dragging countless harpoons behind their frozen carcass like a dairyland Moby Dick.Since my youth, when founder and minister of creep Tom Carvel would exhort you to visit, in amateur hour radio advertising that sounded like he was talking through a tracheotomy tube filled with gravel, locations have certainly dwindled to a precious few but the ice cream itself remains solid and tasty.The stores remain locked in time, lit by harsh fluorescents and sporting a vaguely industrial feel as they excrete your treats by the pound.But who of a certain age can forget countless birthday parties where the aforementioned Fudgie The Whale and Cookie Puss (with their magical chocolate crumbles) were the star of the show. It was a far more innocent time... if you came up with these product names today, you'd probably be summarily cancelled. Over the years countless comedians have had a field day.So carry on Carvel, continuing to defy the naysayers and the obituary desk. Cookie Puss? Didn't I see her years ago in a seedy Vegas revue? Who can remember these things. Four solid stars.
Paul Kaiser
Nice, friendly people scooping here.
Brian G.
purchased a ice cream cake for mothers day. The cake had a weird aftertaste from the icing. Went back to the store and the young worker was not able to assist. The owners/managers were not present that day. Called the next morning and spoke to the owner (Dave) who said would need to have me bring it back and taste it before determining if he could provide me with a new one or refund my money. So I would have to spend my time driving back over with no guarantee of getting any assistance with my purchase. We have purchased cakes and icream from this Carvel for years. Never a problem with their products and never a complaint from us. This is terrible customer service to not believe your customer. We will not be going to their shop again. I would recommend going elsewhere
Went for the buy 1 get 1 free sundae on Wednesday. Was overcharged $9+ when the total should have been $7. Was given very little ice cream. Not too happy about it.Ice cream was still good, but I feel cheated. It’s always the same workers that overcharge and underserve
Jamie B.
this place is highway robbery i know things have gone up of course but $40 for a small cake to feed 6 ppl?? another carvel in the area had a bigger one for cheaper. Go to carvel on 516!
Carol Stockel
Love soft vanilla ice cream
Paul Kiendle
Don’t waste your money with this place. Person hung up on me after I called when delivery was thrown at my door! Told me to come and pay for 2 new items tooHorrible I’ll never go back to this place ever again. I was also hung up on
Ananya Gupta
While many have written about the owners being rude - my primary interaction has been with the kids that run this Carvel ice-cream store in a daily basis. They are very nice and accommodating to even your trying kids.The Carvel strawberry ice-cream tastes very weird and fake in its flavoring unfortunately.I find their soft serve (softy) ice-cream to be way too creamy for my taste. Even in the kids cup, it became repulsive to eat after a point because of the strong creamy feeling as opposed to it being an ice-cream.
The three girls “working” the counter were the most incredibly rude and snobby people I’ve ever met. Worst customer service experience I’ve ever had. They were too busy gossiping to acknowledge the customers in front of them. I’m not one to write reviews or ever complain, but this experience was so uncomfortable I felt I needed to bring it to attention.
Atmosphere: 1
Food: 5
Service: 1
Always the best , cleanest and most perfect cakes! Always order custom cakes and love the staff and management team!!!!!! Best carvel store in the area! Highly recommend this
Atmosphere: 5
Food: 5
Service: 5
12/13/200239:48 PMDrove to carvel, workers wearing blankets over their heads, saw our car drive in the parking lot and then ran to close the door 12 minutes before closing time. A one star rating is generous. Didn’t know the closing time on google was false information and didn’t know the employee uniform was to be wrapped in a giant blanket as well.Looked pretty tired until they ran to the door to lock it. Will never be coming back to this Carvel.
I paid $21 for 3 milkshakes that were terrible from the first sip. I actually dumped the $7 shake in the sink-it was inedible. I will never return.
We get carvell everywhere this was by far the worst to the amount of icecream they put for you. Feels like they just do it on purpose. Normally they put a nice scoup of icecream. But here its like a quater less than the ussual. Anyways i wont be coming here for sure
Only Carvel in the area. Whenever we crave softserve or our favorite, cherry vanilla, we take the 15 min drive here.
Last Rites have been performed on Carvel so many times that this chain appears to have 99 lives but like their famous Fudgie The Whale ice cream cake, they swim on despite dragging countless harpoons behind their frozen carcass like a dairyland Moby Dick.Since my youth, when founder and minister of creep Tom Carvel would exhort you to visit, in amateur hour radio advertising that sounded like he was talking through a tracheotomy tube filled with gravel, locations have certainly dwindled to a precious few but the ice cream itself remains solid and tasty.The stores remain locked in time, lit by harsh fluorescents and sporting a vaguely industrial feel as they excrete your treats by the pound.But who of a certain age can forget countless birthday parties where the aforementioned Fudgie The Whale and Cookie Puss (with their magical chocolate crumbles) were the star of the show. It was a far more innocent time... if you came up with these product names today, you'd probably be summarily cancelled. Over the years countless comedians have had a field day.So carry on Carvel, continuing to defy the naysayers and the obituary desk. Cookie Puss? Didn't I see her years ago in a seedy Vegas revue? Who can remember these things. Four solid stars.
Nice, friendly people scooping here.
purchased a ice cream cake for mothers day. The cake had a weird aftertaste from the icing. Went back to the store and the young worker was not able to assist. The owners/managers were not present that day. Called the next morning and spoke to the owner (Dave) who said would need to have me bring it back and taste it before determining if he could provide me with a new one or refund my money. So I would have to spend my time driving back over with no guarantee of getting any assistance with my purchase. We have purchased cakes and icream from this Carvel for years. Never a problem with their products and never a complaint from us. This is terrible customer service to not believe your customer. We will not be going to their shop again. I would recommend going elsewhere
Very humble and Fresh Products
Restaurantji Recommends
Went for the buy 1 get 1 free sundae on Wednesday. Was overcharged $9+ when the total should have been $7. Was given very little ice cream. Not too happy about it.Ice cream was still good, but I feel cheated. It’s always the same workers that overcharge and underserve
this place is highway robbery i know things have gone up of course but $40 for a small cake to feed 6 ppl?? another carvel in the area had a bigger one for cheaper. Go to carvel on 516!
Love soft vanilla ice cream
Don’t waste your money with this place. Person hung up on me after I called when delivery was thrown at my door! Told me to come and pay for 2 new items tooHorrible I’ll never go back to this place ever again. I was also hung up on
While many have written about the owners being rude - my primary interaction has been with the kids that run this Carvel ice-cream store in a daily basis. They are very nice and accommodating to even your trying kids.The Carvel strawberry ice-cream tastes very weird and fake in its flavoring unfortunately.I find their soft serve (softy) ice-cream to be way too creamy for my taste. Even in the kids cup, it became repulsive to eat after a point because of the strong creamy feeling as opposed to it being an ice-cream.