This was the most traumatic ice cream experience i’ve ever had. I entered the building and the smell was so pungent my eyes started watering. THEN they have the balls to tell me small shake costs almost $9. Let’s get a grip cold stone this is ridiculous!
Karl White
Aaliyah was sweeter than the ice cream I bought.
Amore
Normally I don't write reviews, but some things we saw going on while here made me feel like I had to. We stopped at this cold stone a few weeks ago while in the area for a car event. While waiting for our turn to be served we saw one of the workers decorating cakes with her bare hands. She had very long fingernails and she continued to switch between grabbing handfuls of the crumbs (pictured) with her bare hands and rubbing them onto the cake. Then would go about scratching her arms with her long nails, wiping her hands off on her pants etc... and then go back to decorating cakes! we saw her do at least 3 cakes like this with absolutely no washing her hands or gloves. She even came out of the bathroom (touching the bathroom door handle) and then went and reached into the cherry jar bare handed and continue decorating. It just really grossed us out to know she was touching her arms, pants, hair with extremely long nails and then reaching into different containers and rubbing handfuls of decorations on to a cake that someone is going to eat.
I am sure the owners have absolutely no idea this is happening so nothing against them or their cute shop! I just feel like this girl shouldn't work there anymore if this is what she does.
Arslan
Urooj always serves with a smile and brings great energy to Cold Stone! She’s quick, friendly, and makes every visit a treat. Her dedication and positive attitude truly stand out.
Trevor Visokay
Urooj knows her ice cream 💪🏼
Jeremy Faberlle
My kids and I love coming to Cold Stone for a treat and the staff is always so great! Urooj helped us today and she was an absolute gem. Friendly and patient! Thanks!
Kiran Zaheer
Urooj always greets customers with a smile, handles orders efficiently, and is quick to resolve any customer concerns with professionalism and care.
Khadejah Khokhar
Urooj made my first visit to Cold Stone a great one. She explained the different ice cream flavors in detail and helped me choose something I’d really enjoy. You can tell she genuinely cares about making customers happy! her smile is very welcoming and kind ! Cold stone is lucky to have her
husnain bajwa
UROOJ was so kind and helpful during my visit. You can tell she really cares about her job and makes sure every customer has a great experience. Her positive attitude and friendliness made my day
Masuma Chinwala
I love cold stone ice cream , my go to place place when I am celebrating or feeling down. Their staff is great but I would specially mention Aaliyah and the customer service she provided during our visit it was exceptional! I would definitely return to this location again soon.
This was the most traumatic ice cream experience i’ve ever had. I entered the building and the smell was so pungent my eyes started watering. THEN they have the balls to tell me small shake costs almost $9. Let’s get a grip cold stone this is ridiculous!
Aaliyah was sweeter than the ice cream I bought.
Normally I don't write reviews, but some things we saw going on while here made me feel like I had to. We stopped at this cold stone a few weeks ago while in the area for a car event.
While waiting for our turn to be served we saw one of the workers decorating cakes with her bare hands. She had very long fingernails and she continued to switch between grabbing handfuls of the crumbs (pictured) with her bare hands and rubbing them onto the cake. Then would go about scratching her arms with her long nails, wiping her hands off on her pants etc... and then go back to decorating cakes! we saw her do at least 3 cakes like this with absolutely no washing her hands or gloves. She even came out of the bathroom (touching the bathroom door handle) and then went and reached into the cherry jar bare handed and continue decorating.
It just really grossed us out to know she was touching her arms, pants, hair with extremely long nails and then reaching into different containers and rubbing handfuls of decorations on to a cake that someone is going to eat.
I am sure the owners have absolutely no idea this is happening so nothing against them or their cute shop! I just feel like this girl shouldn't work there anymore if this is what she does.
Urooj always serves with a smile and brings great energy to Cold Stone! She’s quick, friendly, and makes every visit a treat. Her dedication and positive attitude truly stand out.
Urooj knows her ice cream 💪🏼
My kids and I love coming to Cold Stone for a treat and the staff is always so great! Urooj helped us today and she was an absolute gem. Friendly and patient! Thanks!
Urooj always greets customers with a smile, handles orders efficiently, and is quick to resolve any customer concerns with professionalism and care.
Urooj made my first visit to Cold Stone a great one. She explained the different ice cream flavors in detail and helped me choose something I’d really enjoy. You can tell she genuinely cares about making customers happy! her smile is very welcoming and kind ! Cold stone is lucky to have her
UROOJ was so kind and helpful during my visit. You can tell she really cares about her job and makes sure every customer has a great experience. Her positive attitude and friendliness made my day
I love cold stone ice cream , my go to place place when I am celebrating or feeling down. Their staff is great but I would specially mention Aaliyah and the customer service she provided during our visit it was exceptional! I would definitely return to this location again soon.
Restaurantji Recommends
Aaliya is a very sweet and friendly person! Always has a smile on her face!
Loved the German chocolate ice cream. Thx Alia for recommending the toppings to go with it!!
Amazing amazing amazing…. Great experience. Great ice cream. And Aaliyah was an absolute star! Loved the experience overall.
Came in earlier today to buy a cake. Urooj was very helpful and wrote on it beautifully.
I love Cold stone! Especially Aaliyah at the front is always such a delight and makes me the best coffee lovers only :)
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