I arrived at this location for the second time, hoping for a smoother experience. My first visit was chaotic, with a long wait. Today, thinking ahead, I placed an order as I drove south on the parkway. Just 5 minutes away, I anticipated a quick grab of my coffee and Boston cream donuts. To my dismay, neither my coffee nor my donuts were ready; they weren't even in a bag. Surprisingly, the place wasn't crowded; there were no customers around. It's baffling that despite the emptiness, the service was sluggish. I can't help but express my frustration. The contrast between my expectation of a swift process and the reality of an unprepared order in an almost empty space is disheartening. I would have understood a delay in a busy setting, but this situation leaves me genuinely upset. It's disconcerting when even a strategic decision to order ahead doesn't alleviate the wait, especially in the absence of a crowd. This experience, where anticipation met disappointment in an empty establishment, has left me thoroughly dissatisfied.
Atmosphere: 2
Food: 3
Service: 1
MARIA KRAJEWSKI
Went there today early afternoon for a dozen donuts not cost $16 and there aren't even fresh very disappointed
Paul B
This is the all-time WORST Dunkin. I wish there were a way to give a negative rating. Because of how bad they are I attempt to avoid coming here. When I do, I regret it. They absolutely REFUSE to recognize and take orders using reward points. On top of all this, they are the least personable people. They should just hang a sign that says “we hate customers”
Atmosphere: 1
Food: 2
Service: 1
Steven Jacobus
Awful experience. First time ever writing a review: this warranted it. Avoid at all costs: rude, slow, incompetent personnel
Esther Foo
Horrible experience. They told me they no longer serve cafe au lait—which is on their menu. And argued they only serve lattes… if one can make a latte, one can very well make a cafe au lait. Staff was not nice and both seem totally unsure of what they were supposed to do. Very confusing experience. Why are the staff not trained in menu items??
Atmosphere: 1
Food: 2
Service: 1
Kara A Tylutki
HORRIBLE, HORRIBLE experience at this Dunkin! The worst I’ve ever had. I was served BURNT hashbrowns and my boyfriends breakfast sandwich had a nasty grey hair in it!! This is absolutely disgusting and despicable! When I contacted customer service, I was told I needed a receipt but the cashier decided to crumble it up and throw it out instead of giving it to us. Do better Dunkin!
Atmosphere: 1
Food: 1
Service: 1
C. Carter (JustusWillBeServed)
I love This spot, could be because they know what I want when I hit the door. That's called care and attention, even BEFORE the app was a thing! Not to mention that they are one of the rare few who honor the Bacon Gods cooked right. Tasty num nums!
Atmosphere: 5
Food: 5
Service: 5
Cicilia Carter
I love This spot, could be because they know what I want when I hit the door. That's called care and attention, even BEFORE the app was a thing! Not to mention that they are one of the rare few who honor the Bacon Gods cooked right. Tasty num nums!
Peter Bednarz
As always, coffee is delicious and tasty...will be back.
Atmosphere: 5
Food: 5
Service: 5
melanie wendt
Best pumpkin spice coffee from dunkin I ever had perfect so far my favorite dunkin donutsKid-friendliness: Guy was super nice great customer service plus fast 1000 stars ?
Order grill cheese , cheese was still cold . Horrible service
Dylan Albino
Came here 10 minutes before closing to get something and they were already closed. Guy was still in there and said he shuts down when he wants. Update your hours then.
Fred Goldsmith
Great place. Staff is the best.
Salvatore Lattarulo
Worst dunkin by far ! 9:30 am I went in to this dunkin , prior to me ordering my food I watched a lady in front of me experience the dunkin employee sneeze Into the glove and parchment paper before grabbing her donut, the lady asked for a new one which the employee gave her then put the donut in question back on the shelf. I still order my coffee hoping that this was just a mistake on the employees behalf but I was wrong ! This dunkin donuts is just gross! After ordering my coffee I was waiting to the side watching the man employee make some food , then it happen another test . A piece of sheet paper they use to put there food on to heat up fell on the floor he picked it up after 3 min wiped it off and used it again! I suggest we all stay away from this dunkin!
Justin L.
I love Dunkin' Donuts because they have a lot of donuts i the Boston crème a lot and they are very nice and efficient so I would defiantly come back here.
I arrived at this location for the second time, hoping for a smoother experience. My first visit was chaotic, with a long wait. Today, thinking ahead, I placed an order as I drove south on the parkway. Just 5 minutes away, I anticipated a quick grab of my coffee and Boston cream donuts. To my dismay, neither my coffee nor my donuts were ready; they weren't even in a bag. Surprisingly, the place wasn't crowded; there were no customers around. It's baffling that despite the emptiness, the service was sluggish. I can't help but express my frustration. The contrast between my expectation of a swift process and the reality of an unprepared order in an almost empty space is disheartening. I would have understood a delay in a busy setting, but this situation leaves me genuinely upset. It's disconcerting when even a strategic decision to order ahead doesn't alleviate the wait, especially in the absence of a crowd. This experience, where anticipation met disappointment in an empty establishment, has left me thoroughly dissatisfied.
Atmosphere: 2
Food: 3
Service: 1
Went there today early afternoon for a dozen donuts not cost $16 and there aren't even fresh very disappointed
This is the all-time WORST Dunkin. I wish there were a way to give a negative rating. Because of how bad they are I attempt to avoid coming here. When I do, I regret it. They absolutely REFUSE to recognize and take orders using reward points. On top of all this, they are the least personable people. They should just hang a sign that says “we hate customers”
Atmosphere: 1
Food: 2
Service: 1
Awful experience. First time ever writing a review: this warranted it. Avoid at all costs: rude, slow, incompetent personnel
Horrible experience. They told me they no longer serve cafe au lait—which is on their menu. And argued they only serve lattes… if one can make a latte, one can very well make a cafe au lait. Staff was not nice and both seem totally unsure of what they were supposed to do. Very confusing experience. Why are the staff not trained in menu items??
Atmosphere: 1
Food: 2
Service: 1
HORRIBLE, HORRIBLE experience at this Dunkin! The worst I’ve ever had. I was served BURNT hashbrowns and my boyfriends breakfast sandwich had a nasty grey hair in it!! This is absolutely disgusting and despicable! When I contacted customer service, I was told I needed a receipt but the cashier decided to crumble it up and throw it out instead of giving it to us. Do better Dunkin!
Atmosphere: 1
Food: 1
Service: 1
I love This spot, could be because they know what I want when I hit the door. That's called care and attention, even BEFORE the app was a thing! Not to mention that they are one of the rare few who honor the Bacon Gods cooked right. Tasty num nums!
Atmosphere: 5
Food: 5
Service: 5
I love This spot, could be because they know what I want when I hit the door. That's called care and attention, even BEFORE the app was a thing! Not to mention that they are one of the rare few who honor the Bacon Gods cooked right. Tasty num nums!
As always, coffee is delicious and tasty...will be back.
Atmosphere: 5
Food: 5
Service: 5
Best pumpkin spice coffee from dunkin I ever had perfect so far my favorite dunkin donutsKid-friendliness: Guy was super nice great customer service plus fast 1000 stars ?
Restaurantji Recommends
Order grill cheese , cheese was still cold . Horrible service
Came here 10 minutes before closing to get something and they were already closed. Guy was still in there and said he shuts down when he wants. Update your hours then.
Great place. Staff is the best.
Worst dunkin by far ! 9:30 am I went in to this dunkin , prior to me ordering my food I watched a lady in front of me experience the dunkin employee sneeze Into the glove and parchment paper before grabbing her donut, the lady asked for a new one which the employee gave her then put the donut in question back on the shelf. I still order my coffee hoping that this was just a mistake on the employees behalf but I was wrong ! This dunkin donuts is just gross! After ordering my coffee I was waiting to the side watching the man employee make some food , then it happen another test . A piece of sheet paper they use to put there food on to heat up fell on the floor he picked it up after 3 min wiped it off and used it again! I suggest we all stay away from this dunkin!
I love Dunkin' Donuts because they have a lot of donuts i the Boston crème a lot and they are very nice and efficient so I would defiantly come back here.