Philly Pretzel Factory

Will not order again from pretzel factory, I had DoorDash deliver my food. The bag was wide open, not seal close. 1/29/25
This is the first delivery from DoorDash was always taped close, staple close. I threw the bag out in the trash. I didn’t even want to touch the food inside of it..

Thanks for the hospitality and the awesome food! Best pretzels in the area! Keep it up

Atmosphere: 5

Food: 5

Service: 5

This place very clean,the service was pleasant and very quick to help you with your order.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pretzel Dog

When you have teenage boys running your business there’s bound to be issues. Maybe hire some adults who know what they’re doing? They charged me twice for my order and then couldn’t figure out how to issue a refund. How do you get a new system and no one knows how to use it? Lol maybe get some training on it beforehand. Also - terrible customer service , for the inconvenience the least you could do is offer some free pretzels or something for YOUR mistake

When you have teenage boys running your business there’s bound to be issues. Maybe hire some adults who know what they’re doing? They charged me twice for my order and then couldn’t figure out how to issue a refund. How do you get a new system and no one knows how to use it? Lol maybe get some training on it beforehand. Also - terrible customer service , for the inconvenience the least you could do is offer some free pretzels or something for YOUR mistake

Love this place. Everything is always fresh and delicious. I made my pretzel run Saturday as I know there will be a full house tomorrow. Don’t forget to tip the hardworking crew. Best deal in Medford NJ.

Fresh hot pretzel dogs...fast service, clean place, plenty of parking. Delicious.

Great pretzels at great price .And , the service is EXCELLENT and accomodating, especially Jim and Tommy .Get over their - everyone loves Philadelphia style soft pretzels .

Great Philly pretzels at a reasonable price.

Best Philly pretzels ? Friendly Owner & Crew

Want to tell you that one of your employee today made my day i forgot to take his name, he was nice, composed and gentile.A very nice kid parents did a great job and should be happy to have such a nice kid 5 ? ? ? ? ?

Great pretzels at great price .And , the service is EXCELLENT and accomodating, especially Jim and Tommy .Get over their - everyone loves Philadelphia style soft pretzels .

Yummy yummy yummy!!!

Delicious hot pretzels and pretzel sandwiches. Ice cold soda and extremely friendly staff.

Best pretzels, ever and smiling staff!