Walked in to get a quick bite and was ignored immediately by the cashier. Not quite sure what their problem was but I’d rather eat from the trash than be treated like that. Horrible customer service.
Nyema Lenard
If I could give this horrible place zero stars, I promise you, I WOULD! Never have I been to an establishment and been treated the way I was treated yesterday. I took my children here after spending a lot of money at the stores in the mall and thought it would be a bright idea to stop here and eat, BIG MISTAKE. The cashier was rude and very standoffish. As if it were such an inconvenience to him and the cooks that I was spending my money there and made them do their damn job. They called my number when it was time for me to grab my food, I had a bunch of children with me and put the receipt away so fast so that I could be attentive to my children. I kindly asked what was in bag so that I could confirm the order and let me just tell you, the looks they had on their faces were as if they were disgusted by my presence! I asked them multiple times what the order was and they ignored me every single time. I grabbed the food, sat my children down with my sister in law, went back and gave them a piece of my mind and told them to give me a refund. Returned the food as well! I get that most of their ratings are coming from people that order through Doordash, Uber, etc and that’s the only thing that’s saving their rating because they don’t have to DEAL with the disgusting employees there, but please go at your own risk if you’ll be ordering in person. You have been warned. I don’t even usually do this but I had to come back and leave this rating. Horrible, horrible way to run a business. These people are absolutely unprofessional!
Atmosphere: 1
Food: 1
Service: 1
Shawn
The food is always tasteful,Customer service is on point. No complaints here, would definitely go back. Best Charlie’s to select from.
Atmosphere: 5
Food: 5
Service: 5
karina Smith
people were disgusting and had no manners and the food wasn’t even all that good
Andrew Johnson
food came in cold , bad packaging , people treated me so rudely
Jaden Holdren
I’m a daily there and they always know what I want! For me it’s the 2 best cheesesteak I’ve ever had!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak, Bacon 3 Cheesesteak, Chicken California, Cheese and Bacon Fries, Old School Cheesesteak, Chicken Philly Steak, Fríes, Philly Cheesesteak
Nat Nat
As a frequent tourist in Orlando, this is one of my most frequented spots!
Atmosphere: 5
Food: 5
Service: 5
John Vandergrift
Great food very friendly staffParking: It's in the mall food courtKid-friendliness: We didn't take our kids this time but they loved it the last time they were thereWheelchair accessibility: Big open area
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon 3 Cheesesteak, Cheese and Bacon Fries, Old School Cheesesteak Boxed Meal
Shaquesha Hilton
The hours need to be updated on the website. It’s Monday and the hours state they close at 8pm, I arrived at 715pm and the lady told me they were closed
I ordered from Ubereats. I then googled the reviews and was afraid the food wouldn't be good, because the stars were 3. But the food was good and nicely presented. I would order here again. I think the low stars reflect the service in person mostly.
Food: 4
Recommended dishes: Cheese Steak
Steven Petroski
Firstly I would like to start with i and currently under going chemo and fighting cancer at the moment, I don’t eat much nor have and appetite much, so when I did and said man I would really love a cali steak from Charley’s it hurts me that this was my experience. My girlfriend went to the moorestown location for me because I am bed ridden. Upon her arrival when she greeted the staff behind the cash register (and older Hispanic woman) she said she was greeted with immediate I don’t want to deal with people attitude from her while ordering she was asked to repeat the order several times before she even really got out what it is she was trying to order because they woman rudely interrupted her more then twice after she was actually able to convey thee order upon payment she rolled her eyes while waiting for her to collect the appropriate amount and loudly scoffed.( had this not been my request she would have immediately left) lastly to receive a cali steak with and almost doughy raw roll (asked for it to be toasted and I’m sure they toast all rolls) without my pickles asked for or thee other things included like extra ranch cheese etc. I’m appalled not only at the services that were provided but the quality of food that was given I have not had a bad experience with a Charley’s before until now and I can guarantee I will not return to this location. And if so the employees in question she be immediately reprimanded. DO NOT GOTO THIS LOCATION!
Atmosphere: 1
Food: 1
Service: 1
Veronica Banks
The food is very good here. However I need to share my Father's experience. He worked hard labor construction work in Princeton today. The only thing on his mind was a cheese steak and fries from Charley's. He drove all the way here from Princeton, NJ to Moorestown Mall. There was only one couple ahead of him. The problem started when the couple was taking forever looking up something on the app. The cashier just stood there without saying anything. Even the cooks was looking around like what's going on. My Dad got so tired of just standing there he left. I understand the cashier was young. However at the very least he could've took my Dad's order while the couple found whatever they needed from the app. Very disappointing! He end up going to Chick-fil-A. Something he didn't want for dinner tonight
Atmosphere: 5
Food: 5
Service: 1
Monique Williams
I don’t understand how they only have 3.1 rating ! I order from here on door dash, when I tell u I’m from. Philly this place is in jersey and it’s close to the best steak I ever had. I didn’t see how to give this place a review on the app so I searched the web .. that goes to show you this place is sooooooo good ?? u see the photo I’m almost done and I just got it
Cait Randall
Website says they they close at 9, but at 8:15 we were told they were closed !!
The best gourmet potato ?Parking: Good
Atmosphere: 5
Food: 5
Service: 5
Walked in to get a quick bite and was ignored immediately by the cashier. Not quite sure what their problem was but I’d rather eat from the trash than be treated like that. Horrible customer service.
If I could give this horrible place zero stars, I promise you, I WOULD! Never have I been to an establishment and been treated the way I was treated yesterday. I took my children here after spending a lot of money at the stores in the mall and thought it would be a bright idea to stop here and eat, BIG MISTAKE. The cashier was rude and very standoffish. As if it were such an inconvenience to him and the cooks that I was spending my money there and made them do their damn job. They called my number when it was time for me to grab my food, I had a bunch of children with me and put the receipt away so fast so that I could be attentive to my children. I kindly asked what was in bag so that I could confirm the order and let me just tell you, the looks they had on their faces were as if they were disgusted by my presence! I asked them multiple times what the order was and they ignored me every single time. I grabbed the food, sat my children down with my sister in law, went back and gave them a piece of my mind and told them to give me a refund. Returned the food as well! I get that most of their ratings are coming from people that order through Doordash, Uber, etc and that’s the only thing that’s saving their rating because they don’t have to DEAL with the disgusting employees there, but please go at your own risk if you’ll be ordering in person. You have been warned. I don’t even usually do this but I had to come back and leave this rating. Horrible, horrible way to run a business. These people are absolutely unprofessional!
Atmosphere: 1
Food: 1
Service: 1
The food is always tasteful,Customer service is on point. No complaints here, would definitely go back. Best Charlie’s to select from.
Atmosphere: 5
Food: 5
Service: 5
people were disgusting and had no manners and the food wasn’t even all that good
food came in cold , bad packaging , people treated me so rudely
I’m a daily there and they always know what I want! For me it’s the 2 best cheesesteak I’ve ever had!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak, Bacon 3 Cheesesteak, Chicken California, Cheese and Bacon Fries, Old School Cheesesteak, Chicken Philly Steak, Fríes, Philly Cheesesteak
As a frequent tourist in Orlando, this is one of my most frequented spots!
Atmosphere: 5
Food: 5
Service: 5
Great food very friendly staffParking: It's in the mall food courtKid-friendliness: We didn't take our kids this time but they loved it the last time they were thereWheelchair accessibility: Big open area
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon 3 Cheesesteak, Cheese and Bacon Fries, Old School Cheesesteak Boxed Meal
The hours need to be updated on the website. It’s Monday and the hours state they close at 8pm, I arrived at 715pm and the lady told me they were closed
Restaurantji Recommends
I ordered from Ubereats. I then googled the reviews and was afraid the food wouldn't be good, because the stars were 3. But the food was good and nicely presented. I would order here again. I think the low stars reflect the service in person mostly.
Food: 4
Recommended dishes: Cheese Steak
Firstly I would like to start with i and currently under going chemo and fighting cancer at the moment, I don’t eat much nor have and appetite much, so when I did and said man I would really love a cali steak from Charley’s it hurts me that this was my experience. My girlfriend went to the moorestown location for me because I am bed ridden. Upon her arrival when she greeted the staff behind the cash register (and older Hispanic woman) she said she was greeted with immediate I don’t want to deal with people attitude from her while ordering she was asked to repeat the order several times before she even really got out what it is she was trying to order because they woman rudely interrupted her more then twice after she was actually able to convey thee order upon payment she rolled her eyes while waiting for her to collect the appropriate amount and loudly scoffed.( had this not been my request she would have immediately left) lastly to receive a cali steak with and almost doughy raw roll (asked for it to be toasted and I’m sure they toast all rolls) without my pickles asked for or thee other things included like extra ranch cheese etc. I’m appalled not only at the services that were provided but the quality of food that was given I have not had a bad experience with a Charley’s before until now and I can guarantee I will not return to this location. And if so the employees in question she be immediately reprimanded. DO NOT GOTO THIS LOCATION!
Atmosphere: 1
Food: 1
Service: 1
The food is very good here. However I need to share my Father's experience. He worked hard labor construction work in Princeton today. The only thing on his mind was a cheese steak and fries from Charley's. He drove all the way here from Princeton, NJ to Moorestown Mall. There was only one couple ahead of him. The problem started when the couple was taking forever looking up something on the app. The cashier just stood there without saying anything. Even the cooks was looking around like what's going on. My Dad got so tired of just standing there he left. I understand the cashier was young. However at the very least he could've took my Dad's order while the couple found whatever they needed from the app. Very disappointing! He end up going to Chick-fil-A. Something he didn't want for dinner tonight
Atmosphere: 5
Food: 5
Service: 1
I don’t understand how they only have 3.1 rating ! I order from here on door dash, when I tell u I’m from. Philly this place is in jersey and it’s close to the best steak I ever had. I didn’t see how to give this place a review on the app so I searched the web .. that goes to show you this place is sooooooo good ?? u see the photo I’m almost done and I just got it
Website says they they close at 9, but at 8:15 we were told they were closed !!