New ownership is terrible. Called to request salt free pretzels for my 88 year old dad on dialysis…and they said they no longer offer any pretzels without salt. Have called in advance and done this at the Moorestown location for years. Not sure what the big deal is…but will find another franchise to order from.
Atmosphere: 1
Food: 3
Service: 1
angela tonzelli
The pretzels there are awesome, And I love the dips, My favorite is caramel. The people in there are really nice. I got there really late, almost closing and they didn't rush me, or give me an attitude. They were helpful even gave me directions. I'll definitely be back
Atmosphere: 5
Food: 5
Service: 5
Capulet Photography
I love this place! Always good service. Everyone is really friendly. The girl behind the counter Brittany is the best! Highly recommended.
Atmosphere: 4
Food: 5
Service: 5
Richard Gaskill
Just want to say I was at the store earlier young lady at the counter earlier was very warm and friendly very helpful pleasant had a smile and was very helpful the service was excellent the food was
Atmosphere: 5
Food: 5
Service: 5
MRINBETWEEN MRINBETWEEN
Great when they are fresh and hot
Jack Sklar
Pretzels were good, but expensive. There is a 5 for $4 deal at many other locations, but here it was 5 for $4.95. Pretzels at many locations are warm, but not here.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: 5 Pretzels
Alexander Kim
Liked it. Has gotten better from last year.
Scott S.
Always provide a good snack, Philly Pretzel Factory is a great thing to grab for a large group. We'd always get them after little league games. B
Keisha Adkins
Fast Friendly Service.
Kelli A.
Just tried to walk in the door with my son and a woman screamed at me from behind the counter without me getting the door more than 3 inches open that they would not be providing me service in front of 10 other patrons. I get they are sold out and it's a busy day but I frequent this establishment often and the experience was so jarring and rude. So disappointed.
Went there Sunday .way too much salt and they were hard ..over cooked very disappointed .
Jim S.
I will not be coming back to the pretzel factory in Moorestown . The reason people buy these pretzels because they are sold as soft pretzels. They usually come right out of the oven within the last half hour. I got pretzels for my grandkids because they like soft pretzels but these were hard at both ends. Hard enough that when you press that there's a crackling sound if I wanted hard pretzels, I would've gone to ShopRite and got thank you Utz pretzels. and one of the reviews it said, the pretzels were not fake there they were sent over from another pretzel factory that to me borderlines fraud. I come in like other pretzel factories to get a pretzel soft right out of the oven you can fool some adults, but you can't fool grandkids.
Cierra R.
Pretzels are either hard or Almost burned lol I didn't want to leave this but maybe they'll see it and change it up
amanda bashwiner
the pretzels and pretzel dogs weren’t served fresh
Joseph Iosca
If you like Philadelphia pretzels then this is the place to go
New ownership is terrible. Called to request salt free pretzels for my 88 year old dad on dialysis…and they said they no longer offer any pretzels without salt. Have called in advance and done this at the Moorestown location for years. Not sure what the big deal is…but will find another franchise to order from.
Atmosphere: 1
Food: 3
Service: 1
The pretzels there are awesome, And I love the dips, My favorite is caramel. The people in there are really nice. I got there really late, almost closing and they didn't rush me, or give me an attitude. They were helpful even gave me directions. I'll definitely be back
Atmosphere: 5
Food: 5
Service: 5
I love this place! Always good service. Everyone is really friendly. The girl behind the counter Brittany is the best! Highly recommended.
Atmosphere: 4
Food: 5
Service: 5
Just want to say I was at the store earlier young lady at the counter earlier was very warm and friendly very helpful pleasant had a smile and was very helpful the service was excellent the food was
Atmosphere: 5
Food: 5
Service: 5
Great when they are fresh and hot
Pretzels were good, but expensive. There is a 5 for $4 deal at many other locations, but here it was 5 for $4.95. Pretzels at many locations are warm, but not here.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: 5 Pretzels
Liked it. Has gotten better from last year.
Always provide a good snack, Philly Pretzel Factory is a great thing to grab for a large group. We'd always get them after little league games. B
Fast Friendly Service.
Just tried to walk in the door with my son and a woman screamed at me from behind the counter without me getting the door more than 3 inches open that they would not be providing me service in front of 10 other patrons. I get they are sold out and it's a busy day but I frequent this establishment often and the experience was so jarring and rude. So disappointed.
Restaurantji Recommends
Went there Sunday .way too much salt and they were hard ..over cooked very disappointed .
I will not be coming back to the pretzel factory in Moorestown . The reason people buy these pretzels because they are sold as soft pretzels. They usually come right out of the oven within the last half hour. I got pretzels for my grandkids because they like soft pretzels but these were hard at both ends. Hard enough that when you press that there's a crackling sound if I wanted hard pretzels, I would've gone to ShopRite and got thank you Utz pretzels. and one of the reviews it said, the pretzels were not fake there they were sent over from another pretzel factory that to me borderlines fraud. I come in like other pretzel factories to get a pretzel soft right out of the oven you can fool some adults, but you can't fool grandkids.
Pretzels are either hard or Almost burned lol I didn't want to leave this but maybe they'll see it and change it up
the pretzels and pretzel dogs weren’t served fresh
If you like Philadelphia pretzels then this is the place to go