Philly Pretzel Factory

167 South St, Morristown
(973) 889-3633

Recent Reviews

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Nancy DeSanto

Why does the woman that works there always have to be arrogant and condescending? She really has a chip on her shoulder way too often

Atmosphere: 3

Food: 4

Service: 2

Brian Ristagno

Super friendly every time I go in!! Thanks

Atmosphere: 5

Food: 5

Service: 5

Bilal Guven

I waited inside for two hours. Everything is done very late.

Atmosphere: 1

Food: 2

Service: 1

Darlene Castellano

Fabulous

Atmosphere: 5

Food: 5

Service: 5

Sanil George

Ordered today. Was closed when I went to pick up. Looks like store is closed. Not a trust worthy place.

Service: 1

theresa donaghue

Super friendly staff, no other pretzels like these... we have to stop in every time we're in town!

Atmosphere: 5

Food: 5

Service: 5

key bryant

1 lady put a pair of gloves on then went to touch the cash register thrn moved the pushed somthing down in the trash can then realized the pretzels were hot because they just came out the oven then went in the back to get a knife pushed a paper inside another trash can then went to touch the pretzels all with the same gloves I asked her can she change her gloves and she asks me why because she just put them on I had to explain to her why and she wasn't to happy about that I guess

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: 1 Pretzel

Kim Patchett

Ordered a rivets platter for an event at school via the website 24 hrs ahead of time. Showed up and were told that they hadn’t started it yet and it would be at least a half an hour… 30 min later they still weren’t done.This was for an event with scheduled speeches and awards in which we were involved. We had to inconvenience a spectator to return and wait for the order. Very frustrating experience for overpriced pretzels.

Elizabeth

good dip to pretzel ratio. Thank you!

Bettina Gibson

I think they ran out of salt, my pretzels were horrible without a decent amount of salt

Amy Moyer

Went to the store today and ordered 10 pretzels. The teenager serving me gave me 5 pretzels that had some strange white coating on them. They didn't look like they were cooked properly. When I asked for better pretzels, he didn't want to give me replacement pretzels despite the fact that the container in the display case we were standing next to had a pile of pretzels that looked perfectly fine. Very unhappy with this customer service!

Amy McManus

Went to the store today and ordered 10 pretzels. The teenager serving me gave me 5 pretzels that had some strange white coating on them. They didn't look like they were cooked properly. When I asked for better pretzels, he didn't want to give me replacement pretzels despite the fact that the container in the display case we were standing next to had a pile of pretzels that looked perfectly fine. Very unhappy with this customer service!

LOUIS GOUGH

Was in the area on Sunday. Love their pretzels. This shop is awful. Pretzels were hard and cold, obviously not fresh. What a disappointment.

Matt Kendelski

Great service and the pretzels are super soft, moist and delicious.

Joseph Machiaverna

Common Pretzel W

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