Tropical Smoothie Cafe

They got my order wrong three times never coming back

I’ve gone twice in the span of 4 weeks, and both times they have messed up my order, they miss ingredients and just switch out what I said I wanted. For example I ask for sausage in my flatbread they put chicken instead. Last time they only put sausage and egg and no other ingredients when I didn’t ask for any customizations, i don’t realize til I drive off and nobody has time to be driving back.

Atmosphere: 1

Food: 1

Service: 1

20 min wait for 1 smoothy, were making orders for take outs and we were standing in and waiting. Also I did not see fresh fruits there, looks like made from dry powder.

Standard smoothie experience: tastes good, good nutritional profile, expensive

Atmosphere: 4

Food: 4

Service: 5

Love this Tropical Smoothie location! My go to is the Supergreen Chicken Caesar wrap. Consistently a10/10 experience.

Atmosphere: 5

Food: 5

Service: 5

I have enjoyed every smoothie i have gotten here. My favorite is the Island Green.

Recommended dishes: Island Green

We enjoying visiting here for açaí bowl and smoothies. Everything has always consistently been fresh and tasty. Staff is always friendly

Atmosphere: 5

Food: 5

Service: 5

I visit this location after getting services at Restore & occasionally treat myself to a flatbread smoothie or an açaí bowl. While I’ve enjoyed them, the consistency of açaí varies sometimes the fruit isn’t fresh, or the granola isn’t crunchy. I once had an exceptionally good bowl and gave positive feedback, but when I later shared concerns about freshness, the manager called about my experience with the bowl debunking what I had to say about the freshness that I’ve experienced previously before offering a gift card. On my last visit, I tried redeeming a promo for a free smoothie with a bowl purchase, but the cashier confused me telling me I also needed to buy food item to redeem. I told him I was confused after about five minutes of standing there I made the purchases and sat down. When I receive my order, I went up and I said oh the smoothie he said I needed to now pay for the smoothie. I said I thought after I made the two purchases which you told me I can pick the smoothie. He said I had to make that order With my original purchase. I asked him to cancel & redo the order, he said I already paid turn into unnecessary back-and-forth.
After back & forth discussions with two employees, he walked to the back Basically, putting the entire incident on me that he didn’t make the mistake of telling me I needed to buy two products in the first place. I was eventually told I should have redeemed the reward in the app, contradicting what I was initially told & that I need to purchase again to redeem. When I got home, I realized my order was missing chips. I called, and an employee offered a refund over the phone but initially told me I had to come back to get it. I’ve visited this location many times, & while the food and drinks are sometimes great, the customer service was frustrating. I am so disappointed. Simple cancellation, and re-ordering the same items would’ve solve this problem, but it turned into a soap opera.

Atmosphere: 5

Food: 1

Service: 1

I visit this location after getting services at Restore & occasionally treat myself to a flatbread smoothie or an açaí bowl. While I’ve enjoyed them, the consistency of açaí varies sometimes the fruit isn’t fresh, or the granola isn’t crunchy. I once had an exceptionally good bowl and gave positive feedback, but when I later shared concerns about freshness, the manager called about my experience with the bowl debunking what I had to say about the freshness that I’ve experienced previously before offering a gift card. On my last visit, I tried redeeming a promo for a free smoothie with a bowl purchase, but the cashier confused me telling me I also needed to buy food item to redeem. I told him I was confused after about five minutes of standing there I made the purchases and sat down. When I receive my order, I went up and I said oh the smoothie he said I needed to now pay for the smoothie. I said I thought after I made the two purchases which you told me I can pick the smoothie. He said I had to make that order With my original purchase. I asked him to cancel & redo the order, he said I already paid turn into unnecessary back-and-forth.
After back & forth discussions with two employees, he walked to the back Basically, putting the entire incident on me that he didn’t make the mistake of telling me I needed to buy two products in the first place. I was eventually told I should have redeemed the reward in the app, contradicting what I was initially told & that I need to purchase again to redeem. When I got home, I realized my order was missing chips. I called, and an employee offered a refund over the phone but initially told me I had to come back to get it. I’ve visited this location many times, & while the food and drinks are sometimes great, the customer service was frustrating. I am so disappointed. Simple cancellation, and re-ordering the same items would’ve solve this problem, but it turned into a soap opera.

Atmosphere: 5

Food: 1

Service: 1

Great staff

I’ve been a regular customer at this location and always enjoyed my experience, but my last two visits have been disappointing. Today, I received a soggy and oily quesadilla with no protein added to either of my orders. Earlier this week, I ordered my breakfast before work and had to wait an extra 15 minutes because the employee arrived late. When I finally received my order, it was rushed and drenched in chipotle sauce. It’s frustrating to have two back-to-back orders go so wrong, especially after consistently having great experiences here.

Atmosphere: 3

Food: 1

Service: 2

Place looks clean and bright. Dilla sandwich & flatbread are just ok for quick bite, one can make it better at home. Smoothie didn’t have freshly cut fruit taste, more like frozen fruit/puree blend.

Atmosphere: 3

Food: 3

Service: 3

very u helpful, told them about a allergy and they added thag ingredient into the smoothie. asked for nutella, was charged for it and then was told they don’t have it.

Atmosphere: 5

Food: 2

Service: 1

My kids frequent this place for wraps and smoothies
Wraps are pretty flavourful when I get a bite bite from them when they feel generous :)

Kid-friendliness: It’s mostly kids ordering

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Buffalo Chicken

The one that I recommend. You will love it here. I have been loving it almost every day :)

Atmosphere: 5

Food: 5