Tropical Smoothie Cafe

I visit this location after getting services at Restore & occasionally treat myself to a flatbread smoothie or an açaí bowl. While I’ve enjoyed them, the consistency of açaí varies sometimes the fruit isn’t fresh, or the granola isn’t crunchy. I once had an exceptionally good bowl and gave positive feedback, but when I later shared concerns about freshness, the manager called about my experience with the bowl debunking what I had to say about the freshness that I’ve experienced previously before offering a gift card. On my last visit, I tried redeeming a promo for a free smoothie with a bowl purchase, but the cashier confused me telling me I also needed to buy food item to redeem. I told him I was confused after about five minutes of standing there I made the purchases and sat down. When I receive my order, I went up and I said oh the smoothie he said I needed to now pay for the smoothie. I said I thought after I made the two purchases which you told me I can pick the smoothie. He said I had to make that order With my original purchase. I asked him to cancel & redo the order, he said I already paid turn into unnecessary back-and-forth.
After back & forth discussions with two employees, he walked to the back Basically, putting the entire incident on me that he didn’t make the mistake of telling me I needed to buy two products in the first place. I was eventually told I should have redeemed the reward in the app, contradicting what I was initially told & that I need to purchase again to redeem. When I got home, I realized my order was missing chips. I called, and an employee offered a refund over the phone but initially told me I had to come back to get it. I’ve visited this location many times, & while the food and drinks are sometimes great, the customer service was frustrating. I am so disappointed. Simple cancellation, and re-ordering the same items would’ve solve this problem, but it turned into a soap opera.

Atmosphere: 5

Food: 1

Service: 1

Great staff

I’ve been a regular customer at this location and always enjoyed my experience, but my last two visits have been disappointing. Today, I received a soggy and oily quesadilla with no protein added to either of my orders. Earlier this week, I ordered my breakfast before work and had to wait an extra 15 minutes because the employee arrived late. When I finally received my order, it was rushed and drenched in chipotle sauce. It’s frustrating to have two back-to-back orders go so wrong, especially after consistently having great experiences here.

Atmosphere: 3

Food: 1

Service: 2

Place looks clean and bright. Dilla sandwich & flatbread are just ok for quick bite, one can make it better at home. Smoothie didn’t have freshly cut fruit taste, more like frozen fruit/puree blend.

Atmosphere: 3

Food: 3

Service: 3

very u helpful, told them about a allergy and they added thag ingredient into the smoothie. asked for nutella, was charged for it and then was told they don’t have it.

Atmosphere: 5

Food: 2

Service: 1

My kids frequent this place for wraps and smoothies
Wraps are pretty flavourful when I get a bite bite from them when they feel generous :)

Kid-friendliness: It’s mostly kids ordering

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Buffalo Chicken

The one that I recommend. You will love it here. I have been loving it almost every day :)

Atmosphere: 5

Food: 5

Clean, quick and delicious. The dining room and bathrooms were clean. Employees were friendly. My smoothie was brought out to me while I waited. Very impressive. Keep it up.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoothie and a Wrap

This is currently my favorite spot to order food from that is located near my job. I even got my colleagues to order from here and they love it as well. There isn’t a lot of food selection, but still would recommend because they’re so delicious. As for their smoothies, they always taste so fresh and they serve large portions. Whether you’re getting delivery or going to the shop for takeout it’s an easy quick process.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoothie and a Wrap

Vegetarian options: You can modify anything on the menu! And with plenty of vegetarian/vegan protein options, there are SO many choices available for vegetarians and vegans! I swap out the regular chicken for plant-based chicken with the spicy chicken Caesar wrap and it's my go-to pickup item ??

I didn’t catch the name of the gentleman who took care of me but he was very friendly, remembered my name, and made my order super quick. I got the detox island green with pea protein and it was a great low calorie smoothie. Hope someone from the store sees this and finds the guy who provided me with awesome service! order 82 on 5/14.

Atmosphere: 5

Food: 5

Service: 5

Vegetarian options: You can modify anything on the menu! And with plenty of vegetarian/vegan protein options, there are SO many choices available for vegetarians and vegans! I swap out the regular chicken for plant-based chicken with the spicy chicken Caesar wrap and it's my go-to pickup item ??

Food and smoothies were great. Staff were very attentive and even checked on us multiple times!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Bacon Ranch

Very friendly place. People here are very sweet to talk to.

Atmosphere: 4

Food: 4

Service: 4

They make excellent smoothies and great quesadillas.

Atmosphere: 5

Food: 5

Service: 5