Rita's Italian Ice & Frozen Custard

Love Rita’s but I’m not a fan of this location. Last week I came in for a gelati. The young lady was having some trouble with the custard machine. I guess it was low on custard because it would come out normal then splatter into and around the cup. She then filled the cup with the flavored ice and tried the same machine for the top/final layer of custard. At first I didn’t think she was making my order because there was wasn’t much custard in the cup and I was getting a 5 layered gelati.
When the machine sprayed out all over the cup again she tried to shake off the custard that was on top. When that didn’t work she started to bang the cup against the drip tray (the base of the dispenser where excess ice cream drops down). When that didn’t work she turned the cup upside down and scrapped the top against the drip tray. (She could have simply grabbed a spoon.) As another employee watched. She then went to the next machine. That machine was set to mint so she turned it to the correct flavor and waited for the custard to come out “white” and got the last layer on the cup. She comes over to the till and there is custard dripping on side. A delapitated top layer of custard. I mean the cup and custard looked a mess. I pointed out to her that the top layer of custard was light green. Thinking she would just make a new one because why would I pay for something you ran across a dispenser and is clearly mixed in with another flavor. Only for her response to be “yeah there is a little bit of mint in it”.

At that point I was over it and left. Not sure what kind of training these employees go through but they need a refresher on proper food handling, customer service and cleanliness. That location always looks it needs a wipe down.

I drove to the location in Marlton and will go there from now on. It’s a solid 20 mins out the way but their location is always clean AND neat. They also have a great staff.
So if I were you I would skip over this spot and head over to Marlton for your Rita’s.

Wheelchair accessibility: Yes

Recommended dishes: Chocolate Custard, Frozen Custard

Emileigh was very nice and helped me get my delicious order.

Atmosphere: 5

Food: 5

Service: 5

Paid $5-6 for a soupy cup of ice cream, definitely not “concrete.” Not even filled all the way, disappointing.

Atmosphere: 2

Food: 1

Service: 2

came in at 9:50 - which i understand can be annoying i also work in the food industry - and was greeted by a sweet girl while the guy cleaning said “oh so it’s a party up in here” and at first i thought he was joking, but proceeded with more snarky remarks about how the girl had to actually turn the ice cream machine on for me and should’ve just told me that they were no longer serving. There was no need for that comment as the girl had already taken my order. I thought you closed at 10? i’ve been here at 9:50 before with a line out the door. I would’ve left a tip as i usually do and felt bad for the girl serving me. really hoping he’s not there if i go back

Atmosphere: 3

Food: 4

Service: 1

Always a great experience, with wonderful gelati flavors. A New Jersey classic!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Ice, Frozen Custard, 5 Layer Gelati

My favorite ritas

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Ice, Frozen Custard

My favorite ritas

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Ice, Frozen Custard

My favorite ritas

Not as big a selection as most other locations

Atmosphere: 3

Food: 4

Service: 3

Whhhhyyyyy iss it so expensive.... two small concretes 15 dollars ? like

Atmosphere: 4

Food: 5

Service: 4

I wish all Rita’s were open year round.

Kid-friendliness: Kids sizes every where

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Custard

Nothing better than free water ice on the 1st day of spring!

Great service and best Mistos in town.

Great service and Wild Blackberry ice!