Philly Pretzel Factory

your food is yummy

Atmosphere: 5

Food: 5

Service: 5

Revised review: Manager responded, and my refund was processed. Thank you!

I purchased a bucket of rivets Sat 9/21/24 for an event. When I got to the event, the pretzels were all wet and slimy, the salt was dissolved, and there was a layer of water at the bottom, plus many of the rivets were stuck together. Nobody would eat them!

Atmosphere: 4

Food: 2

Service: 4

Use more salt!!!! I've gone to other local locations that serve the same product, and they aren't rationing salt. It's easy to remove too much than it is to add more after. If salt is coming off during the bagging process, then common sense would tell you to add extra. Pretzels, on their own, are tasteless. YOU NEED SALT!

Atmosphere: 4

Food: 4

Service: 4

The pretzels weren’t fresh. I paid six dollars for a pepperoni and cheese pretzel and two plain pretzels. They asked if I wanted marinara. I said no but it was self imposed on me anyway (in the bag). The pretzels were hard and sitting out. What a waste. I will not go back. Not even a thank you, have a nice day.

Atmosphere: 2

Food: 1

Service: 1

Wow! So many negative reviews for this location! There's no way they deserve a 4.2 rating.We usually go to the location on Egg Harbor Rd but decided last Tuesday morning to stop by the Mullica Hill store since it was on the drive home.Purchased 10 pretzels at 7:10 am. We each had 1 pretzel on the 2.5 hr drive home. The pretzels were both hard - definitely not the quality we have always experienced and come to expect.Tried 2 more when we arrived home; 2.5 hrs after having purchased. Even harder now. Extremely disappointing because we do not have PPF stores in our area.It was after trying to eat our 2nd pretzels we noticed they were burnt. Checked the others - all were burnt and very hard. Completely inedible 2.5 hrs after time of purchase.We cannot recommend the Mullica Hill location. The Washington Twp location on Egg Harbor Rd. offers pretzels that are always perfectly cooked. Their wonderful customer service is another difference to the Mullica Hill location.I've attached photos of the burnt Pretzels.

Atmosphere: 2

Food: 1

Service: 2

Mini cheesesteaks and pretzel dogs are delicious with any of their dips! ?

Food: 5

Service: 5

Recommended dishes: lg - Salted Caramel, Mini Pretzel Tray, Mini Cheesesteaks & Mini Dog, All Mini Dogs

Had a big order and they were super busy, but the staff couldn’t have been nicer.

I will never waste my time here and I hope you didn’t either. They never answer their phone, are extremely rude and can’t ever fill orders. I’d rather drive 30 minutes out of my way the. Give this horrible place our business.

Our family has been going to this location for years. My wife placed an order last Monday for a pretzel platter to be picked up after 1pm on Saturday . When I arrived at 2:30, they were franticly looking for our order. They looked at their message board and order book for about 15min, as if my order was going to magically appear. The owner then proceeded to tell me that the order was picked up at 12 by a person with the same name as my wife? Really, Did you have another order for a Brenda? He said no. Then he said well, you were not here by 12 pm. So, he not only lied by telling us that he gave are order away accidentally, but then he tried to justify it becuase we were not there at 12. Very bad business practice and poor customer service. Its a shame because we pride ourselves in supporting local businesses. We ended waiting 30 minutes and taking a new order just because we were having pretzels for the kids at our party.

I like Philly pretzel factory and this one is no different but I like them super fresh and I didn’t think they were up to my standard on that last time.

Gave me what I ordered really fast.

Always a real treat….sometimes I’ll even share !!!

Place is dirty! Employees touch pretzels and money with no sanitary requirements. I just got a uncooked hot dog pretzel that I had to throw out. I will not return.

First time visiting, ordered a small rivet box and the lady filled the box with her bare hands. I asked her is the normal protocol and why wasn't she wearing gloves and she said they were too hot and they would Melt right through the gloves?really, then how about a scoop, some paper, something besides your dirty hand that I never saw you wash or sanitize. Disgusting?

Great pretzels and always in and out quickly.