I had one of the worst customer service experiences at this Subway location on July 18th around 8 PM. I had placed an order in advance, but when I arrived to pick it up, I found out they had canceled my order without informing me—no call, no message, nothing.
When I asked the staff about it, their behavior was rude and completely unprofessional. Shockingly, one of the employees threw the change at my face, which was incredibly disrespectful and humiliating. I tried to speak with the manager, expecting a reasonable explanation or at least an apology, but the manager’s attitude was just as careless and dismissive.
This kind of treatment is completely unacceptable. Subway seriously needs to investigate this location and take action. No customer should be treated like this. I will not be returning and strongly advise others to avoid this store.
Service: 1
Pankaj Mhatre
Horrible service the girl who working on the counter it's verry verry rude she literally yelled on me. I will not come back again this location.
Atmosphere: 1
Food: 1
Service: 1
Joe Catania
Just bought 4 sandwiches, bread was stale, really stale. Tried to call Subway to complain and no one answered the phone at 1:35PM. Terrible.
Imran Naikwadi
We went there on weekday @8:30pm and they were closed. It was supposed to be open tillll 9:00pm. We were so disappointed. We went back home, my wife had to cook! Obviously not happy with the experience.
Atmosphere: 1
Food: 1
Service: 1
Walker Mangum
Sandwich was OK, cookies were great, and staff was very kind. Footlong combo is about the same price as a regular sub alone at J Mike's across the street!
Atmosphere: 5
Food: 4
Service: 5
Patrick N
The person working their was very kind and the food was great go to subway!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey & Ham
BENSON DONG
Stay away
Naseem Johnson
Front door says they close at 9pm. It is now 8:15pm and the door is locked. Employee says they’re closed. Poor business ethic, change the times of that is the case.
Atmosphere: 1
Food: 1
Service: 1
Ona Niederhausern
Purchased a buy one get one free promotion on the subway app. Pickup at this location
Showed up at the store for pickup and they wouldn’t give me my second sandwiche.
The owner was at home so I asked to talk to her. Owner said they don’t do buy one get one free even though the app let me order it. She just kept repeating that the app shouldn’t have let me do that. She made it my problem
Wouldn’t give a refund. She hung up and left the teenager there to deal with the fact she didn’t notify corporate that her store doesn’t participate.
Horrible customer service and a coward of an owner. Steer clear of this location
Atmosphere: 1
Food: 1
Service: 1
Ramona Niederhausern
Purchased a buy one get one free promotion on the subway app. Pickup at this locationShowed up at the store for pickup and they wouldn’t give me my second sandwiche.The owner was at home so I asked to talk to her. Owner said they don’t do buy one get one free even though the app let me order it. She just kept repeating that the app shouldn’t have let me do that. She made it my problemWouldn’t give a refund. She hung up and left the teenager there to deal with the fact she didn’t notify corporate that her store doesn’t participate.Horrible customer service and a coward of an owner. Steer clear of this location
No fresh sliced meat as employee was not old enough to run
Atmosphere: 3
Food: 3
Service: 3
Sreekar V
Would love to give minus rating if it’s possible! this store always close around 7:30 pm even though 9 pm is closing time! Its horrible service
Zahra Ines
Come to this subway! Great experience!I've been seeing some of these reviews but have had a very different experience than what I'm seeing on here. When I walked in the girl making sandwiches smiled at me and told me she'd be right with me. There was a long line and not many people to make the sandwiches but I felt so much compassion for this young girl because she was working hard and making sure everyone was getting there sandwiches as quickly and neatly as possible. When I ordered she was kind to me and very helpful. And plus the food is delicious and the place is very clean. 10/10. Would recommend.
Suzanne Felsing
There was no acknowledgement that we were even standing there to place an order. No "Hello". No "I'll be right with you", etc. The person just continued to go about filling on line orders. We waited 20 to 30 minutes before the 1 employee in the shop said anything to us. The person, while working hard, was not pleasant to anyone that came in. We felt like we were in trouble for just being there. The place needs more employees and needs to work on their public interaction. We won't be going back to this subway.
Atmosphere: 2
Food: 2
Service: 1
Chris Cort
Place is good , but im here on a Sunday at 8 pm , on the door it says it's open till 9pm on Sundays..and it's closed. I'm made this mistake may times with this place . They close earlier then they say on the door or on Google.
I had one of the worst customer service experiences at this Subway location on July 18th around 8 PM. I had placed an order in advance, but when I arrived to pick it up, I found out they had canceled my order without informing me—no call, no message, nothing.
When I asked the staff about it, their behavior was rude and completely unprofessional. Shockingly, one of the employees threw the change at my face, which was incredibly disrespectful and humiliating. I tried to speak with the manager, expecting a reasonable explanation or at least an apology, but the manager’s attitude was just as careless and dismissive.
This kind of treatment is completely unacceptable. Subway seriously needs to investigate this location and take action. No customer should be treated like this. I will not be returning and strongly advise others to avoid this store.
Service: 1
Horrible service the girl who working on the counter it's verry verry rude she literally yelled on me. I will not come back again this location.
Atmosphere: 1
Food: 1
Service: 1
Just bought 4 sandwiches, bread was stale, really stale. Tried to call Subway to complain and no one answered the phone at 1:35PM. Terrible.
We went there on weekday @8:30pm and they were closed. It was supposed to be open tillll 9:00pm. We were so disappointed. We went back home, my wife had to cook! Obviously not happy with the experience.
Atmosphere: 1
Food: 1
Service: 1
Sandwich was OK, cookies were great, and staff was very kind. Footlong combo is about the same price as a regular sub alone at J Mike's across the street!
Atmosphere: 5
Food: 4
Service: 5
The person working their was very kind and the food was great go to subway!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey & Ham
Stay away
Front door says they close at 9pm. It is now 8:15pm and the door is locked. Employee says they’re closed. Poor business ethic, change the times of that is the case.
Atmosphere: 1
Food: 1
Service: 1
Purchased a buy one get one free promotion on the subway app. Pickup at this location
Showed up at the store for pickup and they wouldn’t give me my second sandwiche.
The owner was at home so I asked to talk to her. Owner said they don’t do buy one get one free even though the app let me order it. She just kept repeating that the app shouldn’t have let me do that. She made it my problem
Wouldn’t give a refund. She hung up and left the teenager there to deal with the fact she didn’t notify corporate that her store doesn’t participate.
Horrible customer service and a coward of an owner. Steer clear of this location
Atmosphere: 1
Food: 1
Service: 1
Purchased a buy one get one free promotion on the subway app. Pickup at this locationShowed up at the store for pickup and they wouldn’t give me my second sandwiche.The owner was at home so I asked to talk to her. Owner said they don’t do buy one get one free even though the app let me order it. She just kept repeating that the app shouldn’t have let me do that. She made it my problemWouldn’t give a refund. She hung up and left the teenager there to deal with the fact she didn’t notify corporate that her store doesn’t participate.Horrible customer service and a coward of an owner. Steer clear of this location
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
No fresh sliced meat as employee was not old enough to run
Atmosphere: 3
Food: 3
Service: 3
Would love to give minus rating if it’s possible! this store always close around 7:30 pm even though 9 pm is closing time! Its horrible service
Come to this subway! Great experience!I've been seeing some of these reviews but have had a very different experience than what I'm seeing on here. When I walked in the girl making sandwiches smiled at me and told me she'd be right with me. There was a long line and not many people to make the sandwiches but I felt so much compassion for this young girl because she was working hard and making sure everyone was getting there sandwiches as quickly and neatly as possible. When I ordered she was kind to me and very helpful. And plus the food is delicious and the place is very clean. 10/10. Would recommend.
There was no acknowledgement that we were even standing there to place an order. No "Hello". No "I'll be right with you", etc. The person just continued to go about filling on line orders. We waited 20 to 30 minutes before the 1 employee in the shop said anything to us. The person, while working hard, was not pleasant to anyone that came in. We felt like we were in trouble for just being there. The place needs more employees and needs to work on their public interaction. We won't be going back to this subway.
Atmosphere: 2
Food: 2
Service: 1
Place is good , but im here on a Sunday at 8 pm , on the door it says it's open till 9pm on Sundays..and it's closed. I'm made this mistake may times with this place . They close earlier then they say on the door or on Google.
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