Been coming here for takeout for a year now. Always great service & food until 11/11/2024.
Called in an order to iHOP and went to pick it up. I showed the manager, also the one who took my order, my pancoins I wanted to use.
She said she can’t take it bc pancoins aren’t for to go orders. I told her I’ve done this in the past at this location (context: this is my first time ever seeing her here. also saw a hiring flyer on the front door - maybe new mgmt?). She said they weren’t supposed to and it’s only allowed for dine in or in-app orders.
I told her there’s modifications I can’t make on the app so I’d have to call in. Her excuse was to place the order on the app, and call in to let us know next time. (I find this dumb…why have the consumer do extra work?)
Ended up paying with my own money so I can get my food and eat instead of bickering. It’s implied that she’s trying to profit money instead of following iHOP’s reward and policy system. Corporate will see this.
— current iHOP employee
Atmosphere: 1
Food: 4
Service: 1
Nicolas Pena
For me the food is the best ? everything is delicious very good place
Atmosphere: 4
Food: 5
Service: 4
Maria Arkel
Came here for breakfast with a friend , we ordered two omelettes. The service was so slow, i think we waited 30 mins to receive our food and the place was not even too packed. The food was ok but still , we had an appointment afterwards so this waiting time made me extremely nervous and I had to eat very fast to ensure we would make it on time. The atmosphere was nice and the server was kind and friendly.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Colorado Omelette
Patrick Antipin
Got told the "water was 'coming out' like seltzer". The water was tan, and had a bad smell to it, in addition to numerous other odd issues- I am deeply concerned about what I ate.
Atmosphere: 1
Food: 1
Service: 1
Michelle Escudero
Pancakes came apart and was dry
Atmosphere: 4
Food: 3
Service: 4
J Network
The service was poor. It took over 45 minutes to be seated. We saw others being seated even though they arrived after us. We had to remind the staff several times. They have appeared to forget about us. The waitress got our order wrong forgetting items and didn't give us utensils. We asked for utensils but she never gave them to us. We had to ask another server for them. The staff's attitude was poor. It was an overall poor experience.
Atmosphere: 1
Food: 3
Service: 1
Tsvi Finver
We may have caught them at a very busy time of the day ,bit noise. Food was very good and the service was friendly .
Atmosphere: 3
Food: 5
Service: 5
Zinaida Sergeeva
Good breakfast spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Swedish Crepes, Steak
B G
This place definitely needs to have a better staff. They opened exactly at 7 and we got here around 7:20 Am, when we came in the bus boy said his waiters aren’t here yet and we had to wait about 40 min to get our order that it took other customers who were a family, 2 of their daughters offer to help to take the orders, they don’t here here and they had to HELP the bus boy to take the customers orders. Once all the workers finally came in until past 8 am. This place is nice and clean and the workers are friendly but the service needs to be a lot better, it’s mostly all younger people and they need to be more on their toes for sure. I hope they do, other than that it’s a still a good place to have and eat.
Atmosphere: 4
Food: 4
Service: 1
Keon Dillon
Sat in here for 20 mins now, saw several groups came after me, got served and my wife and I didn't...
I stopped in here 10:00 a.m. on a weekday morning. There were a few customers but not many. But yet the service was extremely slow. Just to get a cup of coffee it took almost 10 minutes. When my food arrived it was just warm. Like it had been sitting back there waiting to be picked up by the waitress. It was brought out by two other employees other than the waitress. The pancakes were dry and the eggs were overcooked. And you would think a place that specializes in pancakes would have better ones. I had to ask another waiter to find my waitress for the check.After receiving the check I waited for the waitress to return it took a while so I went up to the register to pay the check and then was told I had to go back to the booth to wait for the waitress. This is a place I will not go again. There are other options in the area. Including a diner a couple blocks away. If the place was busy I would understand the slow service but like I said this place was not busy.
Atmosphere: 2
Food: 2
Service: 2
Tiffany Williams
Alexis was great. The manager was helpful as none of our food- except the French toast and pancakes - were good.
Food: 2
Service: 5
Justin A
These people had my family of 3 waiting for 10 minutes saying there is a wait. As soon as a white family of 2 walks in they get sat immediately. I will never come back here.
Atmosphere: 1
Service: 1
Michael Thompson
Me and my cousin stopped in a guick bite to eat. The staff was wonderful and kind a d the food arrived promptly and hot.
Atmosphere: 5
Food: 5
Service: 5
John Doe
Hair in the food. Gross. Won't be a returning customer.
Been coming here for takeout for a year now. Always great service & food until 11/11/2024.
Called in an order to iHOP and went to pick it up. I showed the manager, also the one who took my order, my pancoins I wanted to use.
She said she can’t take it bc pancoins aren’t for to go orders. I told her I’ve done this in the past at this location (context: this is my first time ever seeing her here. also saw a hiring flyer on the front door - maybe new mgmt?). She said they weren’t supposed to and it’s only allowed for dine in or in-app orders.
I told her there’s modifications I can’t make on the app so I’d have to call in. Her excuse was to place the order on the app, and call in to let us know next time. (I find this dumb…why have the consumer do extra work?)
Ended up paying with my own money so I can get my food and eat instead of bickering. It’s implied that she’s trying to profit money instead of following iHOP’s reward and policy system. Corporate will see this.
— current iHOP employee
Atmosphere: 1
Food: 4
Service: 1
For me the food is the best ? everything is delicious very good place
Atmosphere: 4
Food: 5
Service: 4
Came here for breakfast with a friend , we ordered two omelettes. The service was so slow, i think we waited 30 mins to receive our food and the place was not even too packed. The food was ok but still , we had an appointment afterwards so this waiting time made me extremely nervous and I had to eat very fast to ensure we would make it on time. The atmosphere was nice and the server was kind and friendly.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Colorado Omelette
Got told the "water was 'coming out' like seltzer". The water was tan, and had a bad smell to it, in addition to numerous other odd issues- I am deeply concerned about what I ate.
Atmosphere: 1
Food: 1
Service: 1
Pancakes came apart and was dry
Atmosphere: 4
Food: 3
Service: 4
The service was poor. It took over 45 minutes to be seated. We saw others being seated even though they arrived after us. We had to remind the staff several times. They have appeared to forget about us. The waitress got our order wrong forgetting items and didn't give us utensils. We asked for utensils but she never gave them to us. We had to ask another server for them. The staff's attitude was poor. It was an overall poor experience.
Atmosphere: 1
Food: 3
Service: 1
We may have caught them at a very busy time of the day ,bit noise. Food was very good and the service was friendly .
Atmosphere: 3
Food: 5
Service: 5
Good breakfast spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Swedish Crepes, Steak
This place definitely needs to have a better staff. They opened exactly at 7 and we got here around 7:20 Am, when we came in the bus boy said his waiters aren’t here yet and we had to wait about 40 min to get our order that it took other customers who were a family, 2 of their daughters offer to help to take the orders, they don’t here here and they had to HELP the bus boy to take the customers orders. Once all the workers finally came in until past 8 am. This place is nice and clean and the workers are friendly but the service needs to be a lot better, it’s mostly all younger people and they need to be more on their toes for sure. I hope they do, other than that it’s a still a good place to have and eat.
Atmosphere: 4
Food: 4
Service: 1
Sat in here for 20 mins now, saw several groups came after me, got served and my wife and I didn't...
Restaurantji Recommends
I stopped in here 10:00 a.m. on a weekday morning. There were a few customers but not many. But yet the service was extremely slow. Just to get a cup of coffee it took almost 10 minutes. When my food arrived it was just warm. Like it had been sitting back there waiting to be picked up by the waitress. It was brought out by two other employees other than the waitress. The pancakes were dry and the eggs were overcooked. And you would think a place that specializes in pancakes would have better ones. I had to ask another waiter to find my waitress for the check.After receiving the check I waited for the waitress to return it took a while so I went up to the register to pay the check and then was told I had to go back to the booth to wait for the waitress. This is a place I will not go again. There are other options in the area. Including a diner a couple blocks away. If the place was busy I would understand the slow service but like I said this place was not busy.
Atmosphere: 2
Food: 2
Service: 2
Alexis was great. The manager was helpful as none of our food- except the French toast and pancakes - were good.
Food: 2
Service: 5
These people had my family of 3 waiting for 10 minutes saying there is a wait. As soon as a white family of 2 walks in they get sat immediately. I will never come back here.
Atmosphere: 1
Service: 1
Me and my cousin stopped in a guick bite to eat. The staff was wonderful and kind a d the food arrived promptly and hot.
Atmosphere: 5
Food: 5
Service: 5
Hair in the food. Gross. Won't be a returning customer.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: World-Famous Pancake Combo
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