Starbucks

Did a quick and convenient mobile order!

Atmosphere: 5

Food: 5

Service: 5

I came in to try the new holiday drinks and was very disappointed. The drinks did not include everything that they were supposed to. In the iced drinks, there was little to no ice, making the drinks warm and gross. The hot drinks we ordered were okay, but the service was still very disappointing. I understand it gets busy, as someone who works at a Starbucks, but I can tell you that is not how the drinks were supposed to taste. Business is not an excuse for bad product outcome.

This location gets my order wrong at least once a month. And it’s always on something that is directly off the menu. Not fancy or custom. It’s a disappointment because I am buying on way to work and don’t want to inconvenience myself and the people behind me by asking for something to be made again. So I just have a “this sucks” experience.

Atmosphere: 4

Food: 2

Service: 4

Good service and everything just wish the drive through speaker was able to pick up voices better then the passing trucks from the highway

Atmosphere: 2

Food: 5

Service: 5

The food was fine as always; I'd give it 4 stars for that. The atmosphere was average, about 3 stars. Service, however, is where the experience fell short and why I'm leaving 2 stars overall.

I usually order through the Starbucks app and haven't had issues before. This time, I ordered in person through the drive-through. The interaction with the barista (a white female) was positive and friendly at first, but I later noticed a $5 gratuity charge had been added without my consent. When I asked for the receipt, the total for the three items was almost $20, which didn't make sense. The cardholder ultimately chose to let it go, but it was not authorized.

While I didn't address it with the employee since the cardholder decided not to pursue it, gratuities should never be added without a customer's knowledge or approval. Management should really look into this to ensure it doesn't happen to other customers.

Atmosphere: 3

Food: 4

Service: 2

Service is very inconsistent some days they are very fast other times you could be the only car in drive thru and wait 10 minutes.

Atmosphere: 5

Food: 5

Service: 3

AMAZING STARBUCKS. SPECTACULAR. YOUNG MAN AT DRIVE THRU FILLED MY STANLEY WITH ICE COLD FRESH WATER NO QUESTIONS ASKED. 10/10 ICED MATCHA. CLEAN STORE AND GOOD VIBES. WILL COME BACK!!!

Atmosphere: 5

Food: 5

Service: 5

I waited almost in line for 20 minutes just to get a watered down coffee. The staff didn’t do anything about it and just said thanks for waiting even through there was no one else waiting for their drink.

Atmosphere: 1

Food: 2

Service: 1

Starbucks has upped its game which is nice. The drinks here come out fast and hot… or cold if that is what you are into. Plenty of seating if needed. Enjoyed my time here. Bathroom clean as well.

Atmosphere: 3

Food: 3

Service: 4

Very nice staff. Pricey though for everything.

Atmosphere: 5

Food: 4

Service: 5

Baristas are rude, they always mess up the order even after repeating 4 times. The only reason I come to this place is because of the drive through. I hope they close down.

Atmosphere: 1

Food: 1

Service: 1

The lady that took my order was very rude and had a lot of attitude while taking my order. Overall a very unpleasant customer service experience.

Atmosphere: 2

Food: 3

Service: 1

Medicine Ball is amazing

Atmosphere: 5

Food: 5

Service: 5

this is my go to starbucks! but i ordered and iced drink and got zero ice….

ordered - 6:40
picked up - 6:44

how could ALL the ice melt so fast in four minutes?

Atmosphere: 5

Food: 5

Service: 4

Drinks... Starbucks...oh

Atmosphere: 5

Food: 4

Service: 4