Rita's Italian Ice & Frozen Custard

Please return to New England

Great custard the whole family loved this place!

Absolutely amazing establishment. Extremely clean and the most friendly staff. The sweet girl who took my order complimented my shirt and was very helpful when helping me choose my water ice flavor. Will always be coming back here and would definitely recommend to others!

Great place to cool off with a great Italian ice.

The best wayer ice and gelatas.Thats water ice with custard in with it.

Been coming to this Rita’s location since I was a kid and I’ve grown to love it more as I got older. The staff and Roseann are always so kind and attentive. I run there every time Cookies and cream ice and banana ice pop up on the flavor list online lol

they charge for toppings that are already included in with the item I choice I did say doesn't the items come with that already as that's what it states on the window and she told me no they charge extra for any toppings I was never charged extra for any toppings that already comes with the item at any other location and to top it off they hardly give you any of the topping at all.

Our family loves Rita’s! Staff is always friendly at this location. We had an issue with a DoorDash order tonight and when I called to see if an item in our order was left behind, the manager & staff went above and beyond to make sure we got what was missing. Would definitely recommend for a sweet treat that isn’t your everyday ice cream.

They charge as they please. Got the skittles water ice and the advertisement literally says it includes the topping. But they said the topping is extra. Then I got the mudslide. Same thing, they tried to tell me some of the toppings are extra. This place is a joke. Never going back. They are charging for toppings that are supposed to be included.

Such a great experience here! Our server, Isa was superb! She answered all of our questions and helped us find just what we wanted. Highly recommend the 5 layer gelati, it’s delicious! Can’t wait to come back next season!

Atmosphere: 5

Food: 5

Service: 5

I normally would not post something like this but I am shocked over the interaction I had from the manager/Owner of the Ritas in Northfield. My husband went out to get us and our baby ice cream as an end of summer treat. Immediately after one taste of the ice cream, we could tell something was off. The ice cream was obviously sour and had a very odd taste and smell to it. I returned to Rita’s with the intention to just let them know in case someone said something and to get a refund. I first spoke to an employee who then directed me to the manager/owner. I explained the situation and she very rudely told me there was no chance the ice cream is sour or has any odd taste to it. I told her that was fine but I would like a refund. She then insisted my husband must have left the ice cream in the car too long and that it had melted and that’s why it tasted sour. I explained to her we live right down the road. She then wanted me to look at the packaging of the ice cream to check the expiration date because she states it is delivered fresh everyday. I tell her that won’t be necessary I would just like a refund and she can trash our ice cream. I was issued the refund and she then insisted on getting one more jab in stating again my husband obviously left the ice cream in the car for way too long.

This interaction especially as a business owner was beyond inappropriate. Mistakes happen and that’s totally okay. I just wanted a refund without making my husband and I feel stupid. My one year old baby was about to eat that ice cream. I don’t want that to be someone else’s child.

Food: 1

Service: 1

Water Ice is very good but prices are to high and portion keeps getting smaller so don't go there often cause we have other options close by that have larger portions.

Atmosphere: 4

Food: 3

Service: 4

When i ask for 2 flavors mixed my cup is never mixed. Only separated in one cup... In most cases not close to even portions 70/30 was the closest... Had one experience where i asked for Pina colada & apple mixed and revived 2 separate cups... I was very disappointed but said it was ok... The lady charged me full price for both (i ASSUMED that was her way of telling me NOmixes).. So now i do that... I buy separate containers of the largest option and scoop it at home... I'm not mad about it... Ive grown to love it that way 🤷🏽‍♂️

Atmosphere: 5

Food: 2

Service: 4

When i ask for 2 flavors mixed my cup is never mixed. Only separated in one cup... In most cases not close to even portions 70/30 was the closest... Had one experience where i asked for Pina colada & apple mixed and revived 2 separate cups... I was very disappointed but said it was ok... The lady charged me full price for both (i ASSUMED that was her way of telling me NOmixes).. So now i do that... I buy separate containers of the largest option and scoop it at home... I'm not mad about it... Ive grown to love it that way ??‍♂️

Atmosphere: 5

Food: 2

Service: 4

I got the gelato blender. Vanilla custard mixed with blueberry water ice and a TON of unicorn glitter! Highly recommend

Atmosphere: 5

Food: 5

Service: 5