I went to Panera Bread around 1 PM — right in the middle of the lunch rush. When I ordered through the app, it showed their world-famous tomato soup as available. But when my name was called, I was told they were out of it. This is peak lunch hour — how can you be out of one of your most popular items?
I said that was fine and chose a different soup, but then I was given the wrong sandwich, my drink was missing, and they forgot the bread that comes with the meal. I’ve been to many Panera locations, and this one has to be the most disorganized. Unfortunately, I won’t be visiting this location again.
Patrick
Rude to delivery drivers.
Service: 1
mark shwiner
Smallest sandwich i ever had here ridiculous
Atmosphere: 4
Food: 2
Service: 4
Norma Rivera
Its been awhile, the turkey bacon sandwich omg anazing
Atmosphere: 5
Food: 5
Service: 5
Michel “Michi” Bonaldi
Friendly, efficient, very clean. Barbara is a star!
Atmosphere: 5
Food: 5
Service: 5
Ashri
We had a really frustrating experience with our Panera order tonight — but I have to give HUGE credit to Victor, the manager at the Old Bridge location, for turning the whole thing around. We had ordered dinner through the Panera app around 8 p.m., expecting it to arrive by 9. When it didn’t show up, we checked the store hours and realized they actually closed at 9 — which made us panic a little. We called the store and spoke to Victor, who was so kind and apologetic. He explained that the DoorDash driver never picked up our food and it had just been sitting there. We were super disappointed — it was pouring rain, we were hungry, and it was getting late. But instead of brushing us off, Victor was patient and understanding. He offered a refund if the food didn’t make it, and after some back and forth, we decided to drive there ourselves to pick it up. Unfortunately, just as we got there, the Dasher had picked it up a minute before. Victor, who was literally standing outside in the rain after his shift, was still so sweet. Even though none of this was his fault, he apologized over and over and offered us some leftover mac and cheese, bread, and other extras — and STILL refunded our meal. He handled everything with so much grace and kindness, even though he was clearly exhausted. We were so upset when the night started, but thanks to Victor, we left feeling seen and taken care of. He honestly saved the night for us. People like him are rare. Thank you, Victor — you turned a really bad experience into one that reminded us how much a little kindness matters
Atmosphere: 5
Food: 5
Service: 5
Nora
Awesome place, very clean, and the food is great. Staff is always friendly, professional, and very helpful, especially Barbara- thank you! We have our group here and we always feel welcome. Looking forward to coming back soon!
Atmosphere: 5
Food: 5
Service: 5
William Wittenberg
The customer service here is absolutely awesome! I placed an app order and accidentally said to make it as soon as possible when I actually needed the 45 minutes later. The manager was so helpful to help me figure out how to reschedule it. Even with all that, I showed up and the order was ready and made to perfection. I was so happy with service on this visit.
Atmosphere: 5
Food: 5
Service: 5
Janet Rainer
We love our nearby Panera Bread. Their coffee is the best! We enjoy breakfasts of oatmeal and bagels. The lunch sandwiches and salads are tasty. Best of all are the helpful staff. So friendly and professional at the same time.
Atmosphere: 5
Food: 5
Service: 5
Stelianos Papadapalu
$5.50 for this? Fruit looks like it’s been left out of the fridge for 3 days uncovered. This belongs in the trash. You can’t serve stuff like this to people. Sandwich tasted good but was prepared terribly. All the chicken salad was pushed over to one side. High price but poor quality. Stinks.
It is always clean and comfortable. Great service!
Atmosphere: 5
Food: 5
Service: 5
Donna Farnitano
French Onion Soup on rainy day...comfort!
Rusty Soto
Love there soup and sandwiches
Atmosphere: 5
Food: 5
Service: 5
Adriana B
Your Old Bridge, NJ location scamming customers. Selling smoothies in a 12 oz cup but promoting it on their menu as a 16 oz cup with 16 oz price. 🤔
I brought it up to the employee that the cup looked small but he insisted it was 16 oz. I went home and measured how much water can fit in that cup and it was only 12 oz. 4 more oz definitely couldn’t fit in that cup.
I went to Panera Bread around 1 PM — right in the middle of the lunch rush. When I ordered through the app, it showed their world-famous tomato soup as available. But when my name was called, I was told they were out of it. This is peak lunch hour — how can you be out of one of your most popular items?
I said that was fine and chose a different soup, but then I was given the wrong sandwich, my drink was missing, and they forgot the bread that comes with the meal. I’ve been to many Panera locations, and this one has to be the most disorganized. Unfortunately, I won’t be visiting this location again.
Rude to delivery drivers.
Service: 1
Smallest sandwich i ever had here ridiculous
Atmosphere: 4
Food: 2
Service: 4
Its been awhile, the turkey bacon sandwich omg anazing
Atmosphere: 5
Food: 5
Service: 5
Friendly, efficient, very clean. Barbara is a star!
Atmosphere: 5
Food: 5
Service: 5
We had a really frustrating experience with our Panera order tonight — but I have to give HUGE credit to Victor, the manager at the Old Bridge location, for turning the whole thing around.
We had ordered dinner through the Panera app around 8 p.m., expecting it to arrive by 9. When it didn’t show up, we checked the store hours and realized they actually closed at 9 — which made us panic a little. We called the store and spoke to Victor, who was so kind and apologetic. He explained that the DoorDash driver never picked up our food and it had just been sitting there.
We were super disappointed — it was pouring rain, we were hungry, and it was getting late. But instead of brushing us off, Victor was patient and understanding. He offered a refund if the food didn’t make it, and after some back and forth, we decided to drive there ourselves to pick it up. Unfortunately, just as we got there, the Dasher had picked it up a minute before.
Victor, who was literally standing outside in the rain after his shift, was still so sweet. Even though none of this was his fault, he apologized over and over and offered us some leftover mac and cheese, bread, and other extras — and STILL refunded our meal. He handled everything with so much grace and kindness, even though he was clearly exhausted.
We were so upset when the night started, but thanks to Victor, we left feeling seen and taken care of. He honestly saved the night for us. People like him are rare. Thank you, Victor — you turned a really bad experience into one that reminded us how much a little kindness matters
Atmosphere: 5
Food: 5
Service: 5
Awesome place, very clean, and the food is great. Staff is always friendly, professional, and very helpful, especially Barbara- thank you! We have our group here and we always feel welcome. Looking forward to coming back soon!
Atmosphere: 5
Food: 5
Service: 5
The customer service here is absolutely awesome! I placed an app order and accidentally said to make it as soon as possible when I actually needed the 45 minutes later. The manager was so helpful to help me figure out how to reschedule it. Even with all that, I showed up and the order was ready and made to perfection. I was so happy with service on this visit.
Atmosphere: 5
Food: 5
Service: 5
We love our nearby Panera Bread. Their coffee is the best! We enjoy breakfasts of oatmeal and bagels. The lunch sandwiches and salads are tasty. Best of all are the helpful staff. So friendly and professional at the same time.
Atmosphere: 5
Food: 5
Service: 5
$5.50 for this? Fruit looks like it’s been left out of the fridge for 3 days uncovered. This belongs in the trash. You can’t serve stuff like this to people. Sandwich tasted good but was prepared terribly. All the chicken salad was pushed over to one side. High price but poor quality. Stinks.
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
It is always clean and comfortable. Great service!
Atmosphere: 5
Food: 5
Service: 5
French Onion Soup on rainy day...comfort!
Love there soup and sandwiches
Atmosphere: 5
Food: 5
Service: 5
Your Old Bridge, NJ location scamming customers. Selling smoothies in a 12 oz cup but promoting it on their menu as a 16 oz cup with 16 oz price. 🤔
I brought it up to the employee that the cup looked small but he insisted it was 16 oz. I went home and measured how much water can fit in that cup and it was only 12 oz. 4 more oz definitely couldn’t fit in that cup.
I’ll be filing a complain with the BBB.
Portions are very small
Atmosphere: 4
Food: 4
Service: 4
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