Love this DQ! The new shop is fantastic-always so clean and the staff so friendly and helpful! Iâve been coming for here for years and theyâve never let me down..not with the ice cream OR their cakes. Keep up the great work!
Ashley Lepore
They didnât have the point scanner
Angeline Thomas
Great staff and excellent service. Everyone is always so polite!
Nancy
Mediocre service. First time coming here as I am usually a frequent customer at the Emerson location. Not a fan, employees were slow.
Michael Romer
Such a welcoming environment!! And lovely staff!!
Monica
The ice cream here is great and the staff at this Dairy Queen always work hard to deliver excellent service. They always go above and beyond and will work hard to accommodate special requests. I have never had an issue here except with other customers who do not understand how a busy ice cream business is run. Also, be sure to check out their specials when available as they really are delicious!
Mary
This DQ is always clean, and the staff are consistently friendly and helpful.
Jane L
We are following up to clarify factual discrepancies in your response regarding our experience at your Dairy Queen on Wednesday night.
Our group entered at 9:50 p.m., which is ten minutes prior to the posted closing time of 10:00 p.m. Two of us intended to order from the beginning. Another customer placed an ice cream order before us at approximately 9:55 p.m., which was accepted without hesitation â indicating that your equipment was functioning and orders were still being accepted.
When I attempted to place my order at 9:57 p.m., I was met with silence and a dismissive expression. The employee then started walking away with no further explanation or clarification and did not ring up my order on the register, to which I asked if the machine was broken. The employee answered with a dismissive âno, we are closingâ, leaving no confirmation at all of whether the order would actually be made or not. Despite the lack of confirmation, a Blizzard was ultimately made and handed to me before 10:00 p.m., which confirms that my order was both feasible and fulfilled within operating hours. During this interaction, another employee (while the Blizzard was being made without anyoneâs knowledge or explicit confirmation) asked if our group wanted to order, indicating lack of communication between the staff themselves as a result of the first employee not ringing up the order on the register.
Additionally, your implication that the rest of our group âchose not to orderâ is disingenuous. One of our group members abandoned their item from the fridge due to the negative atmosphere created by the staff, which was a direct result of the experience and not a decision made beforehand. Was it truly so confusing that one person ordered while another changed their mind after being treated rudely?
If your policy is that certain customers canât place orders at 9:57 whereas staff easily accept the orders of other customers at 9:55, then your signage should reflect that expectation. Or, was the experience targeted, considering how your staff were condescending and refused to provide verbal confirmation of whether they were able to fulfill the order only for our group specifically? If staff were unable to take our order at that time, the employee should have clarified that instead of dismissively walking away. We hope this helps clarify what actually happened, and encourages a closer review of both your tone and standards of service during all hours of operation, even the last ten minutes.
mary anne drew-evans
Today, Thursday July 17, 2025, Lindsay worked with me to design a DQ ice cream birthday cake for my 80 year old friend. Lindsay was patient, attentive and most helpful. I canât wait to see the cake. Stay tuned!đ
Very very disrespectful employees with no class. Decided to close early and gave dirty looks when it came to ordering. The employee working there said that âWe are closingâ when we gave them our order. No plans on returning to this location in the future. The chairs were up way before closing time. Looks like management canât train their employees properly and canât hire people with decency!
Nicole Romano
The BEST place around to get ice cream cakes for ANY occasion! Have ordered cakes for family christenings, birthdays, Motherâs Day, holidays, and cakes just because and each time it was a 10/10! Cannot say enough great things about this location and the quality of their treats!
Alexander Gaskin
THIS PLACE IS THE GO TO PLACE IF YOU WANT ICE CREAM! Best workers out there they are so hard working and care so much about your ice cream they are so kind and I definitely recommend you going and trying there ice cream
Atmosphere: 5
Food: 5
Service: 5
Low Voltage
Worst service!!!
Scott O'Rourke
Amazingly clean and beautiful store. Great service. It's ice cream!
best place everđ
Love this DQ! The new shop is fantastic-always so clean and the staff so friendly and helpful! Iâve been coming for here for years and theyâve never let me down..not with the ice cream OR their cakes. Keep up the great work!
They didnât have the point scanner
Great staff and excellent service. Everyone is always so polite!
Mediocre service. First time coming here as I am usually a frequent customer at the Emerson location. Not a fan, employees were slow.
Such a welcoming environment!! And lovely staff!!
The ice cream here is great and the staff at this Dairy Queen always work hard to deliver excellent service. They always go above and beyond and will work hard to accommodate special requests. I have never had an issue here except with other customers who do not understand how a busy ice cream business is run. Also, be sure to check out their specials when available as they really are delicious!
This DQ is always clean, and the staff are consistently friendly and helpful.
We are following up to clarify factual discrepancies in your response regarding our experience at your Dairy Queen on Wednesday night.
Our group entered at 9:50 p.m., which is ten minutes prior to the posted closing time of 10:00 p.m. Two of us intended to order from the beginning. Another customer placed an ice cream order before us at approximately 9:55 p.m., which was accepted without hesitation â indicating that your equipment was functioning and orders were still being accepted.
When I attempted to place my order at 9:57 p.m., I was met with silence and a dismissive expression. The employee then started walking away with no further explanation or clarification and did not ring up my order on the register, to which I asked if the machine was broken. The employee answered with a dismissive âno, we are closingâ, leaving no confirmation at all of whether the order would actually be made or not.
Despite the lack of confirmation, a Blizzard was ultimately made and handed to me before 10:00 p.m., which confirms that my order was both feasible and fulfilled within operating hours. During this interaction, another employee (while the Blizzard was being made without anyoneâs knowledge or explicit confirmation) asked if our group wanted to order, indicating lack of communication between the staff themselves as a result of the first employee not ringing up the order on the register.
Additionally, your implication that the rest of our group âchose not to orderâ is disingenuous. One of our group members abandoned their item from the fridge due to the negative atmosphere created by the staff, which was a direct result of the experience and not a decision made beforehand. Was it truly so confusing that one person ordered while another changed their mind after being treated rudely?
If your policy is that certain customers canât place orders at 9:57 whereas staff easily accept the orders of other customers at 9:55, then your signage should reflect that expectation. Or, was the experience targeted, considering how your staff were condescending and refused to provide verbal confirmation of whether they were able to fulfill the order only for our group specifically? If staff were unable to take our order at that time, the employee should have clarified that instead of dismissively walking away.
We hope this helps clarify what actually happened, and encourages a closer review of both your tone and standards of service during all hours of operation, even the last ten minutes.
Today, Thursday July 17, 2025, Lindsay worked with me to design a DQ ice cream birthday cake for my 80 year old friend. Lindsay was patient, attentive and most helpful. I canât wait to see the cake. Stay tuned!đ
Restaurantji Recommends
Very very disrespectful employees with no class. Decided to close early and gave dirty looks when it came to ordering. The employee working there said that âWe are closingâ when we gave them our order. No plans on returning to this location in the future. The chairs were up way before closing time. Looks like management canât train their employees properly and canât hire people with decency!
The BEST place around to get ice cream cakes for ANY occasion! Have ordered cakes for family christenings, birthdays, Motherâs Day, holidays, and cakes just because and each time it was a 10/10! Cannot say enough great things about this location and the quality of their treats!
THIS PLACE IS THE GO TO PLACE IF YOU WANT ICE CREAM! Best workers out there they are so hard working and care so much about your ice cream they are so kind and I definitely recommend you going and trying there ice cream
Atmosphere: 5
Food: 5
Service: 5
Worst service!!!
Amazingly clean and beautiful store. Great service. It's ice cream!
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