I have a pickup order at 10am but they are not opening yet without any notice. It’s 10:34 now and I don’t know if they are coming.Had to leave at 11:05, no notice no way to contact. 6yo birthday party destroyed.Just hope the refund process goes smoothly.
Atmosphere: 1
Food: 1
Service: 1
Michael Murphy
Been trying to reach customer assistance for 3 days. No one answers, no one calls back. There’s an error with a shipping order, and because of this company’s failure and inability to service its customer base with meaningful customer assistance, we can’t be heard in order to get resolution. Baked by Melissa’s phone message is meaningless. Unfortunately the ownership/management lacks the quality leadership that is a match for the quality of their product.
Vincent Mazza
Don’t order through door dash. Order was supposed to arrive and never did.
John Dziewiatek
Received a delivery of 25 'greatest of all time' mini cupcakes, from my sister in California to my 95 year old mother in Jersey for Mother's day . Don't think that they will make it to Sunday's dessert. Absolutely delicious !
Marie Brown
Online ordering and pickup were both very easy. However, I think more care could be taken with how the items are packed. These little cupcakes aren't cheap.
Mel
I received these cupcakes as a gift and they were shipped from NJ all the way to Pacific North West. I was blown away by how delicious they were especially after shipping that far, but they were SO GOOD! I will definitely be ordering from this company in the future and telling all my friends how great they are! If I was on the East Coast I would love to visit an in person store after reading the other reviews. GOOD FOR THIS COMPANY requiring masks! It's simple and it keeps their employees and customers safe and that is something I greatly value in a company/brand. Thank you Baked by Melissa for delicious food and for doing your part to try to make the world safe for everyone!
Melanie D
I received these cupcakes as a gift and they were shipped from NJ all the way to Pacific North West. I was blown away by how delicious they were especially after shipping that far, but they were SO GOOD! I will definitely be ordering from this company in the future and telling all my friends how great they are! If I was on the East Coast I would love to visit an in person store after reading the other reviews. GOOD FOR THIS COMPANY requiring masks! It's simple and it keeps their employees and customers safe and that is something I greatly value in a company/brand. Thank you Baked by Melissa for delicious food and for doing your part to try to make the world safe for everyone!
Denisse Andrade Pinto
the bad reviews are ridiculous, people who don't like to follow rules and have nothing better to do than complain selfishly. These cupcakes are little pieces of heaven! highly recommended
Emina Radoncic
Pathetic place of business! With a 99.9% survival rate the lame excuse of man told me I needed to wear a mask to buy cupcakes meanwhile everyone is walking around with no mask ! Shame on this business I will never purchase anything from you again!
Lea Zoldan
The guy at the kiosk was nasty and said I must wear a mask to order. The mask mandate is longer over, it is June 24 2021. Shame on you Melissa. You must set your priorities straight. Also, GF was sold out and it was 10 a.m - which the time the mall opens.
Never heard of a place that doesn’t accept cash, won’t be returning.
Anthony Callea
The vegan cupcakes were good and the staff seems to be nice. Won't get them often as they are expensive.
carlos enrique Montes
Taste good!
Bernadette Corrigan Mulvey
Jimmy was unbelievably friendly and warm. if I had a business I would train all the employees to be like him. Jimmy and the delicious baked goods comiment each other. the tastes of each mini are magnificent
I have a pickup order at 10am but they are not opening yet without any notice. It’s 10:34 now and I don’t know if they are coming.Had to leave at 11:05, no notice no way to contact. 6yo birthday party destroyed.Just hope the refund process goes smoothly.
Atmosphere: 1
Food: 1
Service: 1
Been trying to reach customer assistance for 3 days. No one answers, no one calls back. There’s an error with a shipping order, and because of this company’s failure and inability to service its customer base with meaningful customer assistance, we can’t be heard in order to get resolution. Baked by Melissa’s phone message is meaningless. Unfortunately the ownership/management lacks the quality leadership that is a match for the quality of their product.
Don’t order through door dash. Order was supposed to arrive and never did.
Received a delivery of 25 'greatest of all time' mini cupcakes, from my sister in California to my 95 year old mother in Jersey for Mother's day . Don't think that they will make it to Sunday's dessert. Absolutely delicious !
Online ordering and pickup were both very easy. However, I think more care could be taken with how the items are packed. These little cupcakes aren't cheap.
I received these cupcakes as a gift and they were shipped from NJ all the way to Pacific North West. I was blown away by how delicious they were especially after shipping that far, but they were SO GOOD! I will definitely be ordering from this company in the future and telling all my friends how great they are! If I was on the East Coast I would love to visit an in person store after reading the other reviews. GOOD FOR THIS COMPANY requiring masks! It's simple and it keeps their employees and customers safe and that is something I greatly value in a company/brand. Thank you Baked by Melissa for delicious food and for doing your part to try to make the world safe for everyone!
I received these cupcakes as a gift and they were shipped from NJ all the way to Pacific North West. I was blown away by how delicious they were especially after shipping that far, but they were SO GOOD! I will definitely be ordering from this company in the future and telling all my friends how great they are! If I was on the East Coast I would love to visit an in person store after reading the other reviews. GOOD FOR THIS COMPANY requiring masks! It's simple and it keeps their employees and customers safe and that is something I greatly value in a company/brand. Thank you Baked by Melissa for delicious food and for doing your part to try to make the world safe for everyone!
the bad reviews are ridiculous, people who don't like to follow rules and have nothing better to do than complain selfishly. These cupcakes are little pieces of heaven! highly recommended
Pathetic place of business! With a 99.9% survival rate the lame excuse of man told me I needed to wear a mask to buy cupcakes meanwhile everyone is walking around with no mask ! Shame on this business I will never purchase anything from you again!
The guy at the kiosk was nasty and said I must wear a mask to order. The mask mandate is longer over, it is June 24 2021. Shame on you Melissa. You must set your priorities straight. Also, GF was sold out and it was 10 a.m - which the time the mall opens.
Restaurantji Recommends
Never heard of a place that doesn’t accept cash, won’t be returning.
The vegan cupcakes were good and the staff seems to be nice. Won't get them often as they are expensive.
Taste good!
Jimmy was unbelievably friendly and warm. if I had a business I would train all the employees to be like him. Jimmy and the delicious baked goods comiment each other. the tastes of each mini are magnificent
Place is not the same since Melissa left
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