There were unfortunately multiple issues with my visit to this Dunkin. I'll put the worst first: I ordered decaf, they said it was decaf, the label said decaf, but the drink I got was NOT decaf. I'm very sensitive to caffeine, so I experienced a ton of physical discomfort because of this, and it has messed up my sleep schedule because I got this drink at 4pm. The drink was wrong in other ways, as well. I ordered an iced latte, and was handed an iced black coffee. I also believe that I did not receive as many flavor shots as I was charged for. When I asked for some milk to be added to the drink, I asked for whole milk, and the employee seemed to have a hard time understanding me. I said "whole" multiple times, and he presented me with almond milk and oat milk before I clarified by saying "regular milk." I understand that "whole" can be a hard word to recognize for a person whose first language is Spanish or something similar, but I feel that "whole milk" is an important enough phrase that employees who have trouble recognizing the word should be given extra opportunities to practice doing so. On top of all this, it was uncomfortably hot inside this Dunkin. The afternoon sun was shining right through the floor-to-ceiling windows, and the AC must not have been working right. PLEASE get some blinds in order to make the room bearable in the afternoon. Overall, the employees weren't rude or anything, they just seemed pretty out-of-it. It seems like they needed to be trained better. And it certainly wouldn't hurt their performance if their workplace got some blinds so their energy isn't sapped by the heat.
Atmosphere: 1
Food: 2
Service: 2
Tommy Babcock
Come on my way to work and they where still closed at 530 when they open at 5. Very disappointing only coffee shop on the way to work.
Service: 1
Tamara
I ordered medium hot chocolate but she charged me for medium hot latte what I don’t drink and never order that
Jordon Jones
This is the worst Dunkin’ Donuts establishment I have ever encountered. I waited at the register to place my order for 10 minutes without ever being greeted, told to wait, or even acknowledged for that matter. So, I walked out. They were not busy, and there were two workers - no manager. Considering that the Dunkin’s in Fair Lawn and Saddle Brook have phenomenal customer service and manners, save yourself the aggravation and visit one of those.
Service: 1
Ryan Damiano
Ordered two items and they got one wrong. It's not rocket science to take an order...
Atmosphere: 1
Food: 1
Service: 1
José Palomino
They make the best cappuccino ever And the place is nice and clean.
Atmosphere: 5
Food: 5
Service: 5
Tiffany Marie
So dirty and the milk was sour
Christopher Marin
Clean location
Parking: Clean parking lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Serhiy Tsyganok
Nice service and good coffee here!!!
Atmosphere: 5
Food: 5
Service: 5
R T
If America runs on dunkin how come theres only One person working here? Where is the manager? One person to take orders and make the coffee? This is the worst dunkin donuts I've ever been to.
If America runs on dunkin how come theres only One person working here? Where is the manager? One person to take orders and make the coffee? This is the worst dunkin donuts I've ever been to.
Atmosphere: 1
Food: 1
Service: 1
Lad Bell
Inside store was dirty. Midnight blend unavailable
Atmosphere: 3
Food: 3
Service: 5
Jose Saez
Wheelchair accessible
Atmosphere: 3
Food: 3
Service: 3
Dave Puttock
Rather smelly, mainly old cooking oil I think. Counter assistant rather surly. Whilst I've visited some nice Dunkin, this wasn't one of them
Atmosphere: 2
Food: 4
Service: 2
Joanna Rudy
Bathrooms were dirty and there was no changing table in either restroom.
There were unfortunately multiple issues with my visit to this Dunkin. I'll put the worst first: I ordered decaf, they said it was decaf, the label said decaf, but the drink I got was NOT decaf. I'm very sensitive to caffeine, so I experienced a ton of physical discomfort because of this, and it has messed up my sleep schedule because I got this drink at 4pm.
The drink was wrong in other ways, as well. I ordered an iced latte, and was handed an iced black coffee. I also believe that I did not receive as many flavor shots as I was charged for.
When I asked for some milk to be added to the drink, I asked for whole milk, and the employee seemed to have a hard time understanding me. I said "whole" multiple times, and he presented me with almond milk and oat milk before I clarified by saying "regular milk." I understand that "whole" can be a hard word to recognize for a person whose first language is Spanish or something similar, but I feel that "whole milk" is an important enough phrase that employees who have trouble recognizing the word should be given extra opportunities to practice doing so.
On top of all this, it was uncomfortably hot inside this Dunkin. The afternoon sun was shining right through the floor-to-ceiling windows, and the AC must not have been working right. PLEASE get some blinds in order to make the room bearable in the afternoon.
Overall, the employees weren't rude or anything, they just seemed pretty out-of-it. It seems like they needed to be trained better. And it certainly wouldn't hurt their performance if their workplace got some blinds so their energy isn't sapped by the heat.
Atmosphere: 1
Food: 2
Service: 2
Come on my way to work and they where still closed at 530 when they open at 5. Very disappointing only coffee shop on the way to work.
Service: 1
I ordered medium hot chocolate but she charged me for medium hot latte what I don’t drink and never order that
This is the worst Dunkin’ Donuts establishment I have ever encountered. I waited at the register to place my order for 10 minutes without ever being greeted, told to wait, or even acknowledged for that matter. So, I walked out. They were not busy, and there were two workers - no manager. Considering that the Dunkin’s in Fair Lawn and Saddle Brook have phenomenal customer service and manners, save yourself the aggravation and visit one of those.
Service: 1
Ordered two items and they got one wrong. It's not rocket science to take an order...
Atmosphere: 1
Food: 1
Service: 1
They make the best cappuccino ever
And the place is nice and clean.
Atmosphere: 5
Food: 5
Service: 5
So dirty and the milk was sour
Clean location
Parking: Clean parking lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Nice service and good coffee here!!!
Atmosphere: 5
Food: 5
Service: 5
If America runs on dunkin how come theres only One person working here? Where is the manager? One person to take orders and make the coffee? This is the worst dunkin donuts I've ever been to.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
If America runs on dunkin how come theres only One person working here? Where is the manager? One person to take orders and make the coffee? This is the worst dunkin donuts I've ever been to.
Atmosphere: 1
Food: 1
Service: 1
Inside store was dirty. Midnight blend unavailable
Atmosphere: 3
Food: 3
Service: 5
Wheelchair accessible
Atmosphere: 3
Food: 3
Service: 3
Rather smelly, mainly old cooking oil I think. Counter assistant rather surly. Whilst I've visited some nice Dunkin, this wasn't one of them
Atmosphere: 2
Food: 4
Service: 2
Bathrooms were dirty and there was no changing table in either restroom.
Atmosphere: 2
Food: 4
Service: 2
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