By far the worst dunkin. The girls are all rude here and the food/coffee is never good. Can’t even get a drink remade if it’s not good. They barely ever have anything. Avoid this place and get coffee from Bluestone or Whole foods if you’re at the mall
Juan Roque
Laura and Maria Very good Services A+
Atmosphere: 5
Food: 5
Service: 5
F. S. O
This Dunkin’ Donuts in Bergen town center mall, Paramus is always good. Entire staff and manager works hard, professional and always friendly. I can see why everyone comes here. They all deserve a raise.
Atmosphere: 5
Food: 5
Service: 5
Amanda Berenguer
Bad customer service. I don’t understand how they let the app stay open past their closing time to take customer orders for an hour, despite closing the whole place at 9. App takes orders until 10pm. Tried to come in the next day to see if they could just make me the drink that I already paid for and they said no because there’s no ticket ??? I showed them my order and the associate from the night of saw me and I reminded her and they still wouldn’t make my drink. If I paid for it already why do I have to go through customer service that takes a few days to reply when I’m right there showing you my receipt ? They need to update their hours on the app, update their system and their customer service skills. Tone and attitude are everything and it needs to be worked on here.
Service: 1
4949shooter
Dunkin in the Paramus Park mall did a nice job on my frozen coffee. DD in Florham Park always has friendly customer service.
Atmosphere: 5
Food: 5
Service: 5
Clara R.
Waited 15 minutes for a cold brew order that I placed via mobile while everyone received their drinks after I arrived. Ridiculous. Really small and dirty establishment. I only went because the Starbucks in Target was closed.
Alyssa Mia
Workers spoke bad about me when I accidentally ordered the wrong drink (I apologized) in Spanish they spoke… I’m literally Spanish too so I understood every word, very weird
Atmosphere: 1
Food: 1
Service: 1
Benjamin “Tariq” Carson III
Very slow opening up. Not the same as before when Rahana was there. New manager New employees very slow. Not good.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Bagel
Sammi
Food is always stale and coffee they never understand decaf when i order it
Atmosphere: 1
Food: 1
Service: 1
Ana Romero
Bad service, so much trouble for not giving my money back, simply if they didn't have the experience they could have said with respect and I should have chosen something else but the cashiers didn't have the professionalism to do it, I simply asked for my money back, well another problem but oh well, I won't come back, there's more 👎
There was no one at the front desk and two people were waiting. I had to call them out. I order two small coffees and bagel with cream cheese. The bagel was so hard I could eat it very terribly
vendor chick
Disgraceful, this place can be a gold mine providing you have great people running it, this is not the case here. I stopped going to dunkin long ago but was given a free doughnut coupon. She scanned the coupon and I was treated to a bagel from the person I was with. The total was almost 6 bucks and my friend paid, in the car he saw he was charged for the doughnut. He used the coupon at another dunkin. You'll get robbed of what your eligible for. Coffee is flavorless as well.
Atmosphere: 1
Food: 1
Service: 1
Ariana Rosas
Refresher’s are fine but they’re ice lattes/coffee’s are almost always watered down
Atmosphere: 2
Food: 2
Service: 2
Benjamin “Tariq” Carson
Very good donuts. Rahana is the best. Customer Service is great. Everyone loves her at the mall. She is # 1 in all of our heart.
Atmosphere: 5
Food: 5
Service: 5
Alessandra Curcio
Rude employee Friday afternoon. Ignores customers, and screams at them when they ask questions. Simply asked if something was naturally sweetened, he rolled his eyes, threw the drink out, made another, then i tried the drink. I wish he had said 'yes, it's sweetened, would you like unsweetened'. Instead he just threw the drink out without saying anything and made another. Then screamed 'what do you want', when I said 'we wanted it unsweetened, why did you throw the first one out? You never asked if we wanted it sweetened or not'. The other patrons were also baffled by this. I don't blame them. This guy was scary he screamed. You could have probably heard him across the hall at J Crew to be honest. Please don't scream at your customers. Simply get another job if you don't like customer facing roles and don't ever assume things either. So rude. I'm sure there are plenty of other jobs at Dunkin Donuts that don't require you to interact with customers.
Kid-friendliness: Don't expose your children to this rude employee. I don't know his hours, but Friday afternoons, children should not be exposed to this rude employee.
By far the worst dunkin. The girls are all rude here and the food/coffee is never good. Can’t even get a drink remade if it’s not good. They barely ever have anything. Avoid this place and get coffee from Bluestone or Whole foods if you’re at the mall
Laura and Maria Very good Services A+
Atmosphere: 5
Food: 5
Service: 5
This Dunkin’ Donuts in Bergen town center mall, Paramus is always good. Entire staff and manager works hard, professional and always friendly. I can see why everyone comes here. They all deserve a raise.
Atmosphere: 5
Food: 5
Service: 5
Bad customer service. I don’t understand how they let the app stay open past their closing time to take customer orders for an hour, despite closing the whole place at 9. App takes orders until 10pm. Tried to come in the next day to see if they could just make me the drink that I already paid for and they said no because there’s no ticket ??? I showed them my order and the associate from the night of saw me and I reminded her and they still wouldn’t make my drink. If I paid for it already why do I have to go through customer service that takes a few days to reply when I’m right there showing you my receipt ? They need to update their hours on the app, update their system and their customer service skills. Tone and attitude are everything and it needs to be worked on here.
Service: 1
Dunkin in the Paramus Park mall did a nice job on my frozen coffee.
DD in Florham Park always has friendly customer service.
Atmosphere: 5
Food: 5
Service: 5
Waited 15 minutes for a cold brew order that I placed via mobile while everyone received their drinks after I arrived. Ridiculous. Really small and dirty establishment. I only went because the Starbucks in Target was closed.
Workers spoke bad about me when I accidentally ordered the wrong drink (I apologized) in Spanish they spoke… I’m literally Spanish too so I understood every word, very weird
Atmosphere: 1
Food: 1
Service: 1
Very slow opening up. Not the same as before when Rahana was there. New manager New employees very slow. Not good.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Bagel
Food is always stale and coffee they never understand decaf when i order it
Atmosphere: 1
Food: 1
Service: 1
Bad service, so much trouble for not giving my money back, simply if they didn't have the experience they could have said with respect and I should have chosen something else but the cashiers didn't have the professionalism to do it, I simply asked for my money back, well another problem but oh well, I won't come back, there's more 👎
Service: 1
Restaurantji Recommends
There was no one at the front desk and two people were waiting. I had to call them out.
I order two small coffees and bagel with cream cheese. The bagel was so hard I could eat it very terribly
Disgraceful, this place can be a gold mine providing you have great people running it, this is not the case here. I stopped going to dunkin long ago but was given a free doughnut coupon. She scanned the coupon and I was treated to a bagel from the person I was with. The total was almost 6 bucks and my friend paid, in the car he saw he was charged for the doughnut. He used the coupon at another dunkin. You'll get robbed of what your eligible for. Coffee is flavorless as well.
Atmosphere: 1
Food: 1
Service: 1
Refresher’s are fine but they’re ice lattes/coffee’s are almost always watered down
Atmosphere: 2
Food: 2
Service: 2
Very good donuts. Rahana is the best. Customer Service is great. Everyone loves her at the mall. She is # 1 in all of our heart.
Atmosphere: 5
Food: 5
Service: 5
Rude employee Friday afternoon. Ignores customers, and screams at them when they ask questions. Simply asked if something was naturally sweetened, he rolled his eyes, threw the drink out, made another, then i tried the drink. I wish he had said 'yes, it's sweetened, would you like unsweetened'. Instead he just threw the drink out without saying anything and made another. Then screamed 'what do you want', when I said 'we wanted it unsweetened, why did you throw the first one out? You never asked if we wanted it sweetened or not'. The other patrons were also baffled by this. I don't blame them. This guy was scary he screamed. You could have probably heard him across the hall at J Crew to be honest. Please don't scream at your customers. Simply get another job if you don't like customer facing roles and don't ever assume things either. So rude. I'm sure there are plenty of other jobs at Dunkin Donuts that don't require you to interact with customers.
Kid-friendliness: Don't expose your children to this rude employee. I don't know his hours, but Friday afternoons, children should not be exposed to this rude employee.
Atmosphere: 1
Food: 1
Service: 1
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