The person is very ungrateful , out of 3 people working I have to wait long time for them to take my order.
House Sosa (CasaDeSosa)
Gelato Recipe is to die for. Customer Service is what will make it a First Time, Last Time Experience. I was holding my infant in one arm, and my mom couldn’t carry all the ice cream we bought so I kindly asked the server/Manager, Andrea, if she had anything that we can use because I was unable to help my mom. She said she had nothing to give us. I saw behind her, she had a tray for large order ice cream, if people were to buy in pints, and she said she can’t give those out. She explained that it was expensive. So I asked her, how will we walk out of here with what we just bought. She looked at me without any remorse, and simply said “I don’t know” and turned her back on me. I calmly got my arm ready to carry my infant as secure as possible and assisted my mom with an ice cream cups on each hand. I was scared that my daughter was going to fall out but as safely as I could, I walked back downstairs to get her in her stroller. She didn’t fall, but ice cream was dripping everywhere on my hands. I went back up after to ask her for her name and ask her why she didn’t help out a paying customer who was clearly struggling to carry her baby? She explained that she gets in trouble by the General Manager, Brian, when giving out the trays. She said, it was expensive and can’t give those out. I then explained, that I wasn’t someone who was trying to get a free tray and use it for nonsense, but I was in need of assistance. I’m leaving this review for future references to parents. This place is not family friendly. It’s So sad because some flavors taste great. But I will no longer be supporting this business.
Atmosphere: 1
Food: 4
Service: 1
Heather Marie
Highly satisfied! The Gelato here so tasty and has amazing flavors. The staff are always so nice and helpful. The waffle cones are the best. I recommend trying this place out. Every time I go to this mall I cannot leave without some gelato.
Atmosphere: 5
Food: 5
Service: 5
Marvin Long
I would often visit this store and I must say that the staffing is outstanding. Friendly, courteous, warm and welcoming. I can come here with a bad mood and leave happy. I 10/10 would recommend this gelato spot to anyone. Their flavors are out of the world and pricing is exceptional. Happy and satisfied customer. Thank you guys for the hard work and care that you put into handling our treats. ❤️
Duvash T.
Honestly the best place to get gelato, they have a variety of flavors to choose from all created from scratch by the friendly staff. They answer all questions with a smile and cater to the customer. Reviews on here saying staff is unfriendly is completely wrong this place is a vibe
Mateo Rendon
Awesome Gelato flavors! The creme brulee flavor is my favorite, so I highly recommend it as well as the oreo flavor. Great experience, great flavors, great customer service and will definitely be going again!
Sandeep Singh
Great customer service! The ladies there are very nice and friendly, and the gelato is good too! I have had nothing but good experiences. Only one thing that I would say is bad is that some people like to try a lot without being mindful of the evergrowing line that is behind them. But the pros outweigh the con. Would definitely go back again!
Rishika Singh
I always go any time I'm home from university. I love the oreo flavor and anything chocolate flavored. Overall great experience, great customer service and a great time ?
Elhadi Tiza
Very bad experience because of the lady who works there,she was very disrespectful and rude ,I’m not gonna back to this store ,you need to check your store.
Great service, the best gelato you’ll ever taste in America- all made from scratch right there and affordable prices. Great location, friendly staff and you can try before you buy!
Flor Galisteo
Best ice cream ever!
Praveen Puvvula
Great flavors and taste. The cashier was very patient and friendly.
Natasha Hass
First time I went there and I love this place! They make everything fresh there and they let me try any flavor I asked. I personally like that they have dairy free options as well. Great addition to the mall
Shizi Bizi
I got the white chocolate pecan flavor and I loved it. I got the to go and my italian family and they all enjoyed it a lot. The ferrero flavor is out of if this world.
The person is very ungrateful , out of 3 people working I have to wait long time for them to take my order.
Gelato Recipe is to die for. Customer Service is what will make it a First Time, Last Time Experience. I was holding my infant in one arm, and my mom couldn’t carry all the ice cream we bought so I kindly asked the server/Manager, Andrea, if she had anything that we can use because I was unable to help my mom. She said she had nothing to give us. I saw behind her, she had a tray for large order ice cream, if people were to buy in pints, and she said she can’t give those out. She explained that it was expensive. So I asked her, how will we walk out of here with what we just bought. She looked at me without any remorse, and simply said “I don’t know” and turned her back on me. I calmly got my arm ready to carry my infant as secure as possible and assisted my mom with an ice cream cups on each hand. I was scared that my daughter was going to fall out but as safely as I could, I walked back downstairs to get her in her stroller. She didn’t fall, but ice cream was dripping everywhere on my hands. I went back up after to ask her for her name and ask her why she didn’t help out a paying customer who was clearly struggling to carry her baby? She explained that she gets in trouble by the General Manager, Brian, when giving out the trays. She said, it was expensive and can’t give those out. I then explained, that I wasn’t someone who was trying to get a free tray and use it for nonsense, but I was in need of assistance. I’m leaving this review for future references to parents. This place is not family friendly. It’s So sad because some flavors taste great. But I will no longer be supporting this business.
Atmosphere: 1
Food: 4
Service: 1
Highly satisfied! The Gelato here so tasty and has amazing flavors. The staff are always so nice and helpful. The waffle cones are the best. I recommend trying this place out. Every time I go to this mall I cannot leave without some gelato.
Atmosphere: 5
Food: 5
Service: 5
I would often visit this store and I must say that the staffing is outstanding. Friendly, courteous, warm and welcoming. I can come here with a bad mood and leave happy. I 10/10 would recommend this gelato spot to anyone. Their flavors are out of the world and pricing is exceptional. Happy and satisfied customer. Thank you guys for the hard work and care that you put into handling our treats. ❤️
Honestly the best place to get gelato, they have a variety of flavors to choose from all created from scratch by the friendly staff. They answer all questions with a smile and cater to the customer. Reviews on here saying staff is unfriendly is completely wrong this place is a vibe
Awesome Gelato flavors! The creme brulee flavor is my favorite, so I highly recommend it as well as the oreo flavor. Great experience, great flavors, great customer service and will definitely be going again!
Great customer service! The ladies there are very nice and friendly, and the gelato is good too! I have had nothing but good experiences. Only one thing that I would say is bad is that some people like to try a lot without being mindful of the evergrowing line that is behind them. But the pros outweigh the con. Would definitely go back again!
I always go any time I'm home from university. I love the oreo flavor and anything chocolate flavored. Overall great experience, great customer service and a great time ?
Very bad experience because of the lady who works there,she was very disrespectful and rude ,I’m not gonna back to this store ,you need to check your store.
Horrible service
Restaurantji Recommends
Great service, the best gelato you’ll ever taste in America- all made from scratch right there and affordable prices. Great location, friendly staff and you can try before you buy!
Best ice cream ever!
Great flavors and taste. The cashier was very patient and friendly.
First time I went there and I love this place! They make everything fresh there and they let me try any flavor I asked. I personally like that they have dairy free options as well. Great addition to the mall
I got the white chocolate pecan flavor and I loved it. I got the to go and my italian family and they all enjoyed it a lot. The ferrero flavor is out of if this world.