Shake Shack Garden State Plaza

Thanks to Angel my food was so good he deserves a raise and the bathrooms were spotless

Always a solid option and the service is great.

Atmosphere: 5

Food: 5

Service: 5

I ordered a milk shake and they gave me only milk

I had Shake Shack delivered, so I can’t speak to the store’s atmosphere. Everything (burger and sides) was absolutely delicious. Overpriced but delicious.

Food: 5

Service: 5

Was really excited to try the new, limited time French Onion menu items. I started with the French Onion Soup Burger which was topped with Gruyère cheese, garlic parm aioli, and both carmelized and crispy onions. The concept is great, but sadly the carmelized onions were overly sweet, almost as if there was lots of extra sugar added. Overall, the burger was decent, but the classic Shackburger is simply way better. I also tried the new onions rings, and wow, these were perfectly crispy and tasty. I genuinely hope these become a permanent item. I’d go back just for them! Lastly, I had the Coffee Shake, which I was so thrilled to hear it’s back on the menu permanently. It’s sweet, delicious and the perfect way to end the meal.

Atmosphere: 5

Food: 4

Service: 5

Danny Meyer hit the green with his drive on the par 7 hole of fast food burger joints with Shake Shack. No longer an oddity and must try singleton in Madison Square Park, SS outlets are popping up everywhere, if they're not already everywhere.

Initially castigated for high prices, the public's acknowledgement of quality and consistency has led to foot traffic and fans.

For me, it's a cut above. Not an everyday habit... I don't want to grow tired of the food. But given the choice, it's my #1, although I've never had an In-N-Out burger. Plus the fries are good and crisp, and the shakes not bad.

Atmosphere: 4

Food: 4

Service: 4

What a rip off!! I don’t usually review delivery but they gave us 1/4 of an order of fries. There were so few it was actually ridiculous. Plus they didn’t give us the shack sauce ordered. Maybe they charge employees if they fill the fry box?

Atmosphere: 1

Food: 1

Service: 1

the place was clean, very easy to access from the parking lot.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries

So, the staff who broght my food over was nice, food was ready fast but for over 4.00 dollars for tiny fries and a double burger portions are small for babies and not worth 20 dollars!
Never again!

Atmosphere: 4

Food: 1

Service: 5

The quality should match up to the price.

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Fries, Shackburger

Let me just start by saying , this was my first shake shack experience. A soon as I walked in it was a clean atmosphere and the vibe was calm. The customer service was great. Taylor was a big help, she showed us how everything was done and was patient. She greeted everyone with a smile and made sure everyone felt welcomed. She’s a true gem. The food was Top Tier, the presentation was like from a catalog. I’ve never experienced anything like it. I’d definitely recommend and come again !

Atmosphere: 5

Food: 5

Service: 5

Hamburger is tasteless and small.

Atmosphere: 2

Food: 1

Service: 2

This is incredibly embarrassing to admit, especially as a self-proclaimed burger lover, but I've never been to Shake Shack.

At least, not until today, since my husband and I decided it was high time to make things right.

There are three kiosks situated right at the front of the restaurant and they seem to be the main way to place an order, along with a numbered placard so servers can bring the food to your table when it's ready. You can still place an order at the register if you're paying cash (or craving real human connection), but I noticed workers aren't statically stationed by the register here.

I actually like the kiosk method of ordering. I added an avocado to my Shack burger while my husband added an extra patty and fried onions and - easy peasy - we were able to make our custom burgers with a clear cost breakdown.

The burgers themselves were good. In true smashed burger form, there were crispy edges that got a near bacon-like texture from the hot grill. That said, I think some smashed patties tend to get lost in a bigger burger; to wit, I found myself losing that wonderful beefy flavor among all the toppings and bread and regretted not getting a double patty. But high, high points for toppings. The vegetables looked ad-ready fresh and my husband's burger was surprisingly full of bacon strips. The fries are my favorite type - crinkle cut - but a smaller serving than I would've expected for the price.

This particular Shake Shack is located on the southeast corner of Westfield Garden mall (the side that faces Route 17), which can be both a good and bad thing. It's great on Sundays, when most of the mall is closed due to Bergen County blue laws and there's plenty of parking. On most Fridays and Saturdays, though, expect the crowds - both in the mall and in the parking lot. There are quite a few tables inside, and on super crowded days, there are a few 'indoor-outdoor' tables along the side of the restaurant (meaning technically outside the restaurant but still inside the mall) for spillover seating.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Fries, Cheeseburger

Great food and uncommonly friendly/attentive staff.

Atmosphere: 5

Food: 5

Service: 5

Amazing place!

Atmosphere: 5

Food: 5

Service: 5