Great customer service knows how to take care of customers waiting for cheesecake custard
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Ice, Frozen Custard
Chris Chipps
After buying a gelati, the cashier asked me if I wanted to put a tip on the card. Tipping is for sit down restaurants or if I would want to tip without being asked. Definitely better places to go than this.
Babinefertiti
Good area and service.
Atmosphere: 4
Food: 4
Service: 4
Derrick C Chainey
Always a friendly location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Ice
Kerri Kaminski-Mintz
THIS IS THE BEST RITAS WATER ICE LOCATION THERE IS! THE OWNER AND HIS STAFF GO OUT OF THEIR WAY TO GIVE YOU EXCELLENT SERVICE AND PRODUCTS AND WILL BEND OVER BACKWARDS TO MAKE SURE YOUR HAPPY AND COME BACK! DONT BOTHER GOING TO ANY OTHER LOCATION GO WHERE YOUR BUSINESS IS APPRECIATED!!!
Atmosphere: 5
Food: 5
Service: 5
Gina Alexandra
Excellent attention
Food: 5
Service: 5
Mare C
Rude staff. Watched one of them serve 5 of her friends and when I got in that line was told it wasn't a line. Meanwhile line behind me was getting longer. I was asked if I wanted to leave a tip. Don't think so. Owner should retrain! We were there a couple of weeks ago and they were just as rude. Leave the attitudes at home ladies.
Atmosphere: 1
Food: 5
Service: 1
Jullz Carroll
A Rita’s. Nothing special!
Atmosphere: 4
Food: 4
Service: 3
Aidan Young
Ritas pine hill is the best ritas ive ever been too! quick and great customer service the young lady working this morning was fabulous and very helpful. I asked about what flavors she thinks is the best and she didnt hesitate to point me in the right direction. Great customer service and even better employees. I had a slight conversation with the young lady I believe she told me her name was arianna. By far the nicest and most helpful lady there. She deserves a raise awesome job by this young lady. Gives me hope that this generation can still have some great people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Ice
PJ 71
Stopped to grab some water ice and ice cream since I had promised my husband a couple weeks ago that we would. We have not been to Rita's in a couple years and we kept saying we were going to go. We both always get their Gelati since you get the best of both water ice and soft serve ice cream, it was like we had not been away so long. I didn't see a tag for the extremely nice girl who helped us but that may have been my fault since I took out my contact lenses due to allergies from all this pollen we've had. We had been there around 6:45pm on May 24th if that helps to identify the amazing employee who took care of us. She was patient as my husband tried to pick what he wanted and luckily we were the only ones there at that moment. She made the BEST gelati that I have ever gotten from any location. The soft serve on top was done so perfectly that I wish I hadn't had to bite into it?. I had Island Fusion, Mango/can't remember what the other part of combo with Vanilla soft serve. I'll remember at a strange time and if I do I'll fix it. I was torn because they had just Mango but I decided to leave my comfort zone and try the Mango mixed with something else. After the amazing, pleasant, patient and the best looking gelati that I have EVER had someone make, we will start coming back regularly again. The water ice was so good and you could taste how rich the flavors were and the soft serve which I usually don't care for but get due to the gelati was perfect(hard to explain), it was just thick enough and I didn't realize how perfectly the vanilla soft serve could taste but this was the BEST soft serve I have ever had from anywhere. There were 2 young women working that we could see and I wish that I had tried to find her name tag if they wear them(it's been awhile) but alas, no contacts in and my husband was my chauffeur there so I honestly don't think he would have gotten a name since he had been looking at board to pick what he wanted, then I ordered his for him. I'm going to see if I can find out who took our order because she was the kind of employee that Rita's should be proud to have and she made the best gelati that I've ever had from any/all Rita's locations. If Rita's wants to let them know how great she was, we were there on May 24th around approximately 6:45ish. I will go back and have my husband look to see if he recognizes the young women who took care of us because I really would like her to know that she was the nicest, most patient and made the BEST gelati that either of us have had. These gelatis had the most perfect proportions of the 2 different water ices and the Vanilla soft serve layers. Thank you for the best service and most delicious gelati ever so we will be back real soon after not having gone in a couple years. Amazing what a caring, patient and most delicious gelati making young women can accomplish just by being so nice. We are already planning on stopping back over the weekend and along with something for us, we are going to try their Pup Cups for our sweet fur babies. I hope they hear about this review because she won us back to Rita's just by being NICE!!! Sorry no photos this time, I couldn't wait to try mine and of course not off the top of my soft serve??.
These two people deserve a raise. Yes I did ask them if they wanted a picture they said it’s fine . Made my day !!!
Atmosphere: 5
Food: 5
Service: 5
Kim Helms
I just left the Rita's in Pinehill. The girl was so interested in talking with the guy sitting outside the window that she didn't get my order right nor did she even make the Misto properly. I ordered 3 Misto's with peach and vanilla ice cream with whip cream and a cherry on top. The misto's wasn't even mixed well, and she was rushing to get back to the guy and didn't even put any toppings on that I asked. Here's the pictures to prove it.
Great customer service knows how to take care of customers waiting for cheesecake custard
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Ice, Frozen Custard
After buying a gelati, the cashier asked me if I wanted to put a tip on the card. Tipping is for sit down restaurants or if I would want to tip without being asked. Definitely better places to go than this.
Good area and service.
Atmosphere: 4
Food: 4
Service: 4
Always a friendly location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Ice
THIS IS THE BEST RITAS WATER ICE LOCATION THERE IS! THE OWNER AND HIS STAFF GO OUT OF THEIR WAY TO GIVE YOU EXCELLENT SERVICE AND PRODUCTS AND WILL BEND OVER BACKWARDS TO MAKE SURE YOUR HAPPY AND COME BACK! DONT BOTHER GOING TO ANY OTHER LOCATION GO WHERE YOUR BUSINESS IS APPRECIATED!!!
Atmosphere: 5
Food: 5
Service: 5
Excellent attention
Food: 5
Service: 5
Rude staff. Watched one of them serve 5 of her friends and when I got in that line was told it wasn't a line. Meanwhile line behind me was getting longer. I was asked if I wanted to leave a tip. Don't think so. Owner should retrain! We were there a couple of weeks ago and they were just as rude. Leave the attitudes at home ladies.
Atmosphere: 1
Food: 5
Service: 1
A Rita’s. Nothing special!
Atmosphere: 4
Food: 4
Service: 3
Ritas pine hill is the best ritas ive ever been too! quick and great customer service the young lady working this morning was fabulous and very helpful. I asked about what flavors she thinks is the best and she didnt hesitate to point me in the right direction. Great customer service and even better employees. I had a slight conversation with the young lady I believe she told me her name was arianna. By far the nicest and most helpful lady there. She deserves a raise awesome job by this young lady. Gives me hope that this generation can still have some great people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Ice
Stopped to grab some water ice and ice cream since I had promised my husband a couple weeks ago that we would. We have not been to Rita's in a couple years and we kept saying we were going to go. We both always get their Gelati since you get the best of both water ice and soft serve ice cream, it was like we had not been away so long. I didn't see a tag for the extremely nice girl who helped us but that may have been my fault since I took out my contact lenses due to allergies from all this pollen we've had. We had been there around 6:45pm on May 24th if that helps to identify the amazing employee who took care of us. She was patient as my husband tried to pick what he wanted and luckily we were the only ones there at that moment. She made the BEST gelati that I have ever gotten from any location. The soft serve on top was done so perfectly that I wish I hadn't had to bite into it?. I had Island Fusion, Mango/can't remember what the other part of combo with Vanilla soft serve. I'll remember at a strange time and if I do I'll fix it. I was torn because they had just Mango but I decided to leave my comfort zone and try the Mango mixed with something else. After the amazing, pleasant, patient and the best looking gelati that I have EVER had someone make, we will start coming back regularly again. The water ice was so good and you could taste how rich the flavors were and the soft serve which I usually don't care for but get due to the gelati was perfect(hard to explain), it was just thick enough and I didn't realize how perfectly the vanilla soft serve could taste but this was the BEST soft serve I have ever had from anywhere. There were 2 young women working that we could see and I wish that I had tried to find her name tag if they wear them(it's been awhile) but alas, no contacts in and my husband was my chauffeur there so I honestly don't think he would have gotten a name since he had been looking at board to pick what he wanted, then I ordered his for him. I'm going to see if I can find out who took our order because she was the kind of employee that Rita's should be proud to have and she made the best gelati that I've ever had from any/all Rita's locations. If Rita's wants to let them know how great she was, we were there on May 24th around approximately 6:45ish. I will go back and have my husband look to see if he recognizes the young women who took care of us because I really would like her to know that she was the nicest, most patient and made the BEST gelati that either of us have had. These gelatis had the most perfect proportions of the 2 different water ices and the Vanilla soft serve layers. Thank you for the best service and most delicious gelati ever so we will be back real soon after not having gone in a couple years. Amazing what a caring, patient and most delicious gelati making young women can accomplish just by being so nice. We are already planning on stopping back over the weekend and along with something for us, we are going to try their Pup Cups for our sweet fur babies. I hope they hear about this review because she won us back to Rita's just by being NICE!!! Sorry no photos this time, I couldn't wait to try mine and of course not off the top of my soft serve??.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Ice, Frozen Custard
Restaurantji Recommends
Great memories and great taste
Atmosphere: 4
Food: 5
Service: 5
Great memories and great taste
Atmosphere: 4
Food: 5
Service: 5
These two people deserve a raise. Yes I did ask them if they wanted a picture they said it’s fine . Made my day !!!
Atmosphere: 5
Food: 5
Service: 5
I just left the Rita's in Pinehill. The girl was so interested in talking with the guy sitting outside the window that she didn't get my order right nor did she even make the Misto properly. I ordered 3 Misto's with peach and vanilla ice cream with whip cream and a cherry on top. The misto's wasn't even mixed well, and she was rushing to get back to the guy and didn't even put any toppings on that I asked. Here's the pictures to prove it.
Service was not to satisfying
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