This was genuinely the worst dining experience I've ever had (not to be dramatic). We got the sea food boil and it took over an hour to get our food. When it came, it was missing parts of the meal along with no plates until we asked. The food was very overpriced and we did not even receive all of it. Please do not go here, you will regret it. Go to Red Crab (especially in cranford) - that place slaps.
Yami C.
My boyfriend and I decided to try out their new spot and location when they first just moved to show continued support. We've ate here before and the food never misses. We know the food usually takes a long time because of the popularity and it being always busy so we expected the wait time to be long. However, my only complaint was the customer service. There was nobody at the register. So people were just standing in line for awhile. And the food took extremely long to make than we were normally used to. I think it being just newly opened, new employees etc.....the pace of things just wasn't there yet. I'm hoping these things improve when we get the chance to go back. The food though wasn't too bad. For some reason it just tasted better from the old location. I had gotten wings and my bf got the Rasta pasta platter.
Bruce G.
Best I've had ever had rt1 service top shelf5 starwsscrab from the king of castil and Leon I recomend highly recommend id
M M.
Truly disappointing experience!! I've been an avid customer since he was taking orders from home and advertising on facebook alone. Always rooting for this place to be successful. Unfortunately it seems as though his success has backfired against the consumer FOR SURE! My first visit to the new location and ordered fried shrimp and whiting. Got home full of anticipation only to learn that although I was charged i did not get my shrimp. Called the restaurant, young lady told me that it was unfortunate but all she could do was notate the system and upon my next visit they would take care of it. Second visit today and while the girl at the counter was nice, worst experience. I called in my order and was told it would be ready in 15 minutes. I arrived 20 minutes later and told unfortunately my order would take another 15 minutes because of the "dinner rush"! I mentioned the previous experience of my shrimp being left off after I paid and was told unfortunately they don't have a record of it so basically I just gave away free money. I get home and I ordered the whiting which clearly looked and tasted like some low quality frozen fish. I also ordered the Alfredo pasta with shrimp. When I opened my dish I had literally 2 shrimps in the entire dish! Really sad to say while I truly had high hopes for this business, they have forgotten what made them grow so big and fast. Customer and quality seems to be at the very back of the priority list!!! Never Again...
Deana Simone Ingram
Nice presentation of food. Instructions on pick up are a little confusing as the website gives one address and the text you get gives another.Food was ok. I ordered a fried whiting basket with seasoned fries (extra charge). The fries tasted regular. Couldn't identify a particular seasoning on them. The fish had a few bones but overall lacked flavor. The tartar sauce saved the meal for me.Restaurant staff really nice and helpful.
Jacques Thelemaque
Awesome food, great drinks too
Ashley R
Lobster roll was way too salty I couldn’t even eat the whole thing. Lobster was overcooked. I only live a few minutes away and fries were cold. Best thing was the bun! Hopefully next time I order, food will be better.
Kenny O
I usually don't eat seafood but I left feeling like I needed a little more. I wasn't dissatisfied but for the value it just didn't quite do it for me. Great menu so I'll make my way back to try something else.
MiMi Harrison
Visited this establishment two nights in a row, which says it all! Food was delicious and customer service was on point. Second night we had the pleasure of the manager Jeff taking our order. He was friendly and courteous. Recommend the fried shrimp basket, fried whiting basket, lobster roll, and all the lemonades are bomb:)
Gentry Stein
My girl brought some of this home for take out night last week. BOMB! Cant wait to come back and try more stuff I recommend the grilled cheese with lobster that was no joke the best ish I’ve ever had. 5 stars easy
I was so excited for the grand opening, to me first impressions are important. Yes, the wait was long even though I got there at 11:30 but it’s completely understandable because its a grand opening & seafood! However, my eggs were super overcooked & I specifically asked for EXTRA potatoes and I got 0 potatoes in any of my bags. As the photos indicate we hadn’t eaten yet before I noticed those mistakes, I understood how busy it was so I messaged the direct instagram & got no reponse or sympathy at all. I was soo looking foward to making this my new go to as I only live a couple minutes away but unfortunately I was let down…
magy agosto
We ordered lobster rolls, were delicious, and Jeffrey the young man that took our order was so friendly and adorable
N Jones
Great food!!! I've personally been to all locations and I love their food! My family and I been dying to come to Captain Cooks. We had the Small Catch Boil Bag, Fried Lobster Roll, Crab Fries & Chicken Tenders Kids Meal. We absolutely loved everything including the wonderful drinks !! This place is a must try! :)
Demi Chisolm
Very decent seafood and my server was extremely friendly. My only complaint would be that I ordered the creamy garlic sauce but I got seasoned garlic butter instead. Best of luck moving forward
This was genuinely the worst dining experience I've ever had (not to be dramatic). We got the sea food boil and it took over an hour to get our food. When it came, it was missing parts of the meal along with no plates until we asked. The food was very overpriced and we did not even receive all of it. Please do not go here, you will regret it. Go to Red Crab (especially in cranford) - that place slaps.
My boyfriend and I decided to try out their new spot and location when they first just moved to show continued support. We've ate here before and the food never misses. We know the food usually takes a long time because of the popularity and it being always busy so we expected the wait time to be long. However, my only complaint was the customer service. There was nobody at the register. So people were just standing in line for awhile. And the food took extremely long to make than we were normally used to. I think it being just newly opened, new employees etc.....the pace of things just wasn't there yet. I'm hoping these things improve when we get the chance to go back. The food though wasn't too bad. For some reason it just tasted better from the old location. I had gotten wings and my bf got the Rasta pasta platter.
Best I've had ever had rt1 service top shelf5 starwsscrab from the king of castil and Leon I recomend highly recommend id
Truly disappointing experience!! I've been an avid customer since he was taking orders from home and advertising on facebook alone. Always rooting for this place to be successful. Unfortunately it seems as though his success has backfired against the consumer FOR SURE! My first visit to the new location and ordered fried shrimp and whiting. Got home full of anticipation only to learn that although I was charged i did not get my shrimp. Called the restaurant, young lady told me that it was unfortunate but all she could do was notate the system and upon my next visit they would take care of it. Second visit today and while the girl at the counter was nice, worst experience. I called in my order and was told it would be ready in 15 minutes. I arrived 20 minutes later and told unfortunately my order would take another 15 minutes because of the "dinner rush"! I mentioned the previous experience of my shrimp being left off after I paid and was told unfortunately they don't have a record of it so basically I just gave away free money. I get home and I ordered the whiting which clearly looked and tasted like some low quality frozen fish. I also ordered the Alfredo pasta with shrimp. When I opened my dish I had literally 2 shrimps in the entire dish! Really sad to say while I truly had high hopes for this business, they have forgotten what made them grow so big and fast. Customer and quality seems to be at the very back of the priority list!!! Never Again...
Nice presentation of food. Instructions on pick up are a little confusing as the website gives one address and the text you get gives another.Food was ok. I ordered a fried whiting basket with seasoned fries (extra charge). The fries tasted regular. Couldn't identify a particular seasoning on them. The fish had a few bones but overall lacked flavor. The tartar sauce saved the meal for me.Restaurant staff really nice and helpful.
Awesome food, great drinks too
Lobster roll was way too salty I couldn’t even eat the whole thing. Lobster was overcooked. I only live a few minutes away and fries were cold. Best thing was the bun! Hopefully next time I order, food will be better.
I usually don't eat seafood but I left feeling like I needed a little more. I wasn't dissatisfied but for the value it just didn't quite do it for me. Great menu so I'll make my way back to try something else.
Visited this establishment two nights in a row, which says it all! Food was delicious and customer service was on point. Second night we had the pleasure of the manager Jeff taking our order. He was friendly and courteous. Recommend the fried shrimp basket, fried whiting basket, lobster roll, and all the lemonades are bomb:)
My girl brought some of this home for take out night last week. BOMB! Cant wait to come back and try more stuff I recommend the grilled cheese with lobster that was no joke the best ish I’ve ever had. 5 stars easy
Restaurantji Recommends
Awesome service the food delicious
I was so excited for the grand opening, to me first impressions are important. Yes, the wait was long even though I got there at 11:30 but it’s completely understandable because its a grand opening & seafood! However, my eggs were super overcooked & I specifically asked for EXTRA potatoes and I got 0 potatoes in any of my bags. As the photos indicate we hadn’t eaten yet before I noticed those mistakes, I understood how busy it was so I messaged the direct instagram & got no reponse or sympathy at all. I was soo looking foward to making this my new go to as I only live a couple minutes away but unfortunately I was let down…
We ordered lobster rolls, were delicious, and Jeffrey the young man that took our order was so friendly and adorable
Great food!!! I've personally been to all locations and I love their food! My family and I been dying to come to Captain Cooks. We had the Small Catch Boil Bag, Fried Lobster Roll, Crab Fries & Chicken Tenders Kids Meal. We absolutely loved everything including the wonderful drinks !! This place is a must try! :)
Very decent seafood and my server was extremely friendly. My only complaint would be that I ordered the creamy garlic sauce but I got seasoned garlic butter instead. Best of luck moving forward