This place is dying, basically a take-out place now. You can eat in but no table service. A ghost of the old days of Pizza Hut. Pizza Hut had a great deep dish hand tossed pizza years ago and bean counters fest it. Sad. The strip mall is in transition, to what who knows. The Staples just closed down.
Atmosphere: 1
Food: 3
Service: 3
Tammy Peterson
Ordered food at 5:50 p.m. yesterday with a delivery time of 7:05 by 8:00 I have been calling them saying where's my food They swear they were keeping it warm and just waiting on a driver food did not arrive until 8:50 p.m. everything wasn't even room temperature it was actually cold me and my co-workers were scared to eat it cuz we did not want to have food poisoning. I reached out to Pizza Hut who still has not contacted me back. At this point they actually do owe a refund and a apology for this unbelievably bad service and food. Three hours for cold unedible food is insane.
Food: 1
Service: 1
thainfamousj
4:45pm pickup time scheduled, arrive at 4:45pm, wasn’t “in the oven yet”.. 40+min later, I finally got my order. Not even a thankyou for waiting, no coupon code for next time..nothing.
Brandon Lord
Never will order here again. They don't a lot proper sauces for their items; then when you ask for extra sauce, they charge you. I put no tip when I used the app to order. Then I show up to pick it up, and they make you view a tip screen again, to which they stare you down, making you feel like you have to tip. I already paid and said no tip! You don't deserve a tip for just doing your job. You deserve a tip for going above and beyond, which you didn't. You didn't even do your job right. You lost a life long customer being greedy. Hope it was worth it.
Atmosphere: 1
Food: 3
Service: 1
Juan Carlos Moran moreira
Not many people arrive only ask at home the service is bad, I went to eat there, there is a lady of color who is the one who receives orders being racist with Hispanics that leaves a lot to say about the pizza chain, I went because they were my favorites from then on I will no longer go because they are no longer my favorites because of that kind of treatment. Not everyone who works there has that kind of treatment that leaves a lot to say for the company
Atmosphere: 1
Service: 1
Jessica Contreras
If I could give this place a worse review I would. I order pizza for my family and I the pizza came cold stale and burnt. I called the store right away, I was told I’d get a new pizza sent over. 1 hour passed and no pizza was delivered. The lady I spoke to on the phone kept asking me to repeat my address over and over again. I always used to order from Pizza Hut and this had never happened. Best believe I will not be ordering for this place again.
Atmosphere: 1
Food: 1
Service: 3
John Shuart
it was an awful experience from start to finish. we waited forever for our order to the point that we wanted to just leave with out picking it up but we were told there was no manager on site to authorize a refund, they said that we would get free wings for the inconvenience but then did not receive the wings at all, the food was cold yet overcooked somehow, and there were so many other customers in the place waiting to pick up that were stuck in the same experience as us. if I could give the experience 0 stars I would, it was a waste of my money and my time
Atmosphere: 1
Food: 1
Service: 1
Marcela Alfaro
Arrived at Store to get my order which i did on my móvil for curbside. I got a call to go inside for pick up because they were too busy I went inside the lady aske to complete order on Credit card reader, i told her i already had paid for the order. Abruptly she press Norton on credit card reader for a tip. I question that since had already completed transacción on the móvil app. She started saying i should had read credit card reader instead of asking so many question and threw some change on the counter for me to get. I said excuse me! She turn around and did no say anythimg else. So much for custumer Service! Isaid. I guess they were too busy to provide good custumer service! 👎🏼
I order the dinner box from here about once a month. It's a good value for fast food.
Atmosphere: 5
Food: 5
Service: 5
Mariana Zamora
The manager at this location is always very pleasant. The food is great too! We continue to come back time and again and this location never disappoints.
Atmosphere: 5
Food: 5
Service: 5
Cinthya Rosas
I don't understand why on their website they tell you that it is delivery, I have been waiting for my order for more than two hours, and I called to ask, they told me that they were going to check and send someone but that they couldn't guarantee delivery.
Service: 1
A H
Waited an hour and didn't get our order right. Then gave attitude when we didn't want to wait extra time for a melt. Awful place!
Atmosphere: 1
Food: 1
Service: 1
Diana Strickland
I would like to thank Pizza Hut and Bill at the Randolph location for their food donation to Diana Ministries for The Milestone House. A rehabilitation center for women and men. For about three years Pizza Hut has donated food for our workshop. This not only sets the tone for the workshop but feeds their heart, spirit, and stomach. Thank you for your contribution to placing smiles on our faces. We wish you well and Happy Holidays.
They gave me some old food they had sitting out.
Atmosphere: 1
Food: 1
Service: 5
This place is dying, basically a take-out place now. You can eat in but no table service. A ghost of the old days of Pizza Hut. Pizza Hut had a great deep dish hand tossed pizza years ago and bean counters fest it. Sad. The strip mall is in transition, to what who knows. The Staples just closed down.
Atmosphere: 1
Food: 3
Service: 3
Ordered food at 5:50 p.m. yesterday with a delivery time of 7:05 by 8:00 I have been calling them saying where's my food They swear they were keeping it warm and just waiting on a driver food did not arrive until 8:50 p.m. everything wasn't even room temperature it was actually cold me and my co-workers were scared to eat it cuz we did not want to have food poisoning. I reached out to Pizza Hut who still has not contacted me back. At this point they actually do owe a refund and a apology for this unbelievably bad service and food. Three hours for cold unedible food is insane.
Food: 1
Service: 1
4:45pm pickup time scheduled, arrive at 4:45pm, wasn’t “in the oven yet”.. 40+min later, I finally got my order. Not even a thankyou for waiting, no coupon code for next time..nothing.
Never will order here again. They don't a lot proper sauces for their items; then when you ask for extra sauce, they charge you. I put no tip when I used the app to order. Then I show up to pick it up, and they make you view a tip screen again, to which they stare you down, making you feel like you have to tip. I already paid and said no tip! You don't deserve a tip for just doing your job. You deserve a tip for going above and beyond, which you didn't. You didn't even do your job right. You lost a life long customer being greedy. Hope it was worth it.
Atmosphere: 1
Food: 3
Service: 1
Not many people arrive only ask at home the service is bad, I went to eat there, there is a lady of color who is the one who receives orders being racist with Hispanics that leaves a lot to say about the pizza chain, I went because they were my favorites from then on I will no longer go because they are no longer my favorites because of that kind of treatment. Not everyone who works there has that kind of treatment that leaves a lot to say for the company
Atmosphere: 1
Service: 1
If I could give this place a worse review I would. I order pizza for my family and I the pizza came cold stale and burnt. I called the store right away, I was told I’d get a new pizza sent over. 1 hour passed and no pizza was delivered. The lady I spoke to on the phone kept asking me to repeat my address over and over again. I always used to order from Pizza Hut and this had never happened. Best believe I will not be ordering for this place again.
Atmosphere: 1
Food: 1
Service: 3
it was an awful experience from start to finish. we waited forever for our order to the point that we wanted to just leave with out picking it up but we were told there was no manager on site to authorize a refund, they said that we would get free wings for the inconvenience but then did not receive the wings at all, the food was cold yet overcooked somehow, and there were so many other customers in the place waiting to pick up that were stuck in the same experience as us. if I could give the experience 0 stars I would, it was a waste of my money and my time
Atmosphere: 1
Food: 1
Service: 1
Arrived at Store to get my order which i did on my móvil for curbside. I got a call to go inside for pick up because they were too busy I went inside the lady aske to complete order on Credit card reader, i told her i already had paid for the order. Abruptly she press Norton on credit card reader for a tip. I question that since had already completed transacción on the móvil app. She started saying i should had read credit card reader instead of asking so many question and threw some change on the counter for me to get. I said excuse me! She turn around and did no say anythimg else. So much for custumer Service! Isaid.
I guess they were too busy to provide good custumer service! 👎🏼
Service: 1
super rich
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I order the dinner box from here about once a month. It's a good value for fast food.
Atmosphere: 5
Food: 5
Service: 5
The manager at this location is always very pleasant. The food is great too! We continue to come back time and again and this location never disappoints.
Atmosphere: 5
Food: 5
Service: 5
I don't understand why on their website they tell you that it is delivery, I have been waiting for my order for more than two hours, and I called to ask, they told me that they were going to check and send someone but that they couldn't guarantee delivery.
Service: 1
Waited an hour and didn't get our order right. Then gave attitude when we didn't want to wait extra time for a melt. Awful place!
Atmosphere: 1
Food: 1
Service: 1
I would like to thank Pizza Hut and Bill at the Randolph location for their food donation to Diana Ministries for The Milestone House. A rehabilitation center for women and men. For about three years Pizza Hut has donated food for our workshop. This not only sets the tone for the workshop but feeds their heart, spirit, and stomach. Thank you for your contribution to placing smiles on our faces. We wish you well and Happy Holidays.
Parking: Plenty of parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrinkflation Wings, Stuffed Garlic Knots, Veggie Lovers Pizza, Mini Cinnamon Rolls, Breadsticks, Pizza Takeout, Boneless Wings, Hot Honey Pizza
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