Cuban Eddie's River Vale

Okay, so three spoonfuls of rice and one strip of fish isn’t a bowl. Also the “creamy” garlic sauce is oil soup!

Atmosphere: 3

Food: 4

Service: 3

Used to be outstanding; incredible value for pretty decent food. Been coming here for almost 3 years. The decline is slow but now noticeable. First prices increase, then plantains are no longer included in the burritos and bowls but are available for a fee. They also forget to add the plantains you paid for about half of the time. Now the food is noticeably smaller but prices stay the same. It doesn't feel worth it at all anymore.

Atmosphere: 1

Food: 4

Service: 2

I’ve been coming here for lunch almost every day during the week for myself and my crew, and even dinner pretty often. You’d think being a loyal, regular customer would mean some consistency — but nope. Every single time, it’s like I’m playing roulette with who’s behind the counter and what “rules” they’ve decided to make up that day.

All I ever ask for is simple: chicken legs from the stew. No rice, no beans. That’s it. Sometimes they’ll do it, sometimes they’ll argue I can “only get roasted chicken,” sometimes they’ll try to charge me full price without the sides. One week, a woman rang me up just fine, even added chicken legs as an add-on because I didn’t want the meal. Another time I got three pieces with lunch, another time only two. No rhyme, no reason, just whatever they feel like in the moment. Bizarre.

The staff spends more time glued to their cell phones than paying attention to customers. Half of them can’t be bothered to communicate clearly, and when they do, they’re busy speaking in Spanish, assuming customers can’t understand. Spoiler: some of us do. Hearing the rude comments behind the counter isn’t exactly a good look for a business that wants to keep its doors open.

And the phones? None of the numbers work. Call the one posted on the door and no one ever answers. You can’t get ahold of anyone — no callback, no communication. How is this still considered an acceptable way to run a business?

It blows my mind that this place is still in business. Probably because some of the meals are dirt cheap — and sure, in this economy, people appreciate affordability. But with service this inconsistent and reviews stacking up, I’m shocked they stay as busy as they do. Primus Park Mall is basically a ghost town, and the Rivervale and Dumont locations are mostly packed at lunchtime only, thanks to landscapers and construction workers grabbing a quick bite.

Instead of opening new locations left and right, maybe focus on cleaning up the ones you already have and figuring out how to get a consistent system in place. The floors are dirty, the customer service is all over the place, and the whole experience screams mismanagement. It doesn’t surprise me at all that the rating hovers at a 4.0 — if anything, that feels generous.

Do better, guys.

Great food! Even better prices! Lunch combo roasted chicken is definitely my go to!

Atmosphere: 5

Food: 5

Service: 5

Could not believe how good the food is for the price! Definitely gained yourself a repeat customer! If you haven't tried the grilled or roasted chicken yet, you are missing out!!

Atmosphere: 5

Food: 5

Service: 5

They have good food, but they continuously forget to add the Moho sauce. We call ,we text ,we’ve even seen it on the receipt but it never makes it to the house. It sounds minor but imagine eating salad without the salad dressing.

I have been coming here since they opened. They have great food and the prices are even better! Can't beat dinner for 2 for $20! My favorite it is the Ropa Vieja (shredded beef) with their Moro or dirty rice, you can't go wrong with it!

Atmosphere: 5

Food: 5

Service: 5

Love this place! Great prices, great food, great service! The roasted chicken lunch is to die for. I also love the empanadas and the cuban sandwich. The bread for the cuban is the best I have had in this area. My go to place for lunch when I am in town.

Atmosphere: 5

Food: 5

Service: 5

Really good food at surprisingly good prices. They have a few tables to eat in but seems more about take out.

Atmosphere: 3

Food: 5

Service: 4

Good food at a reasonable price

Atmosphere: 5

Food: 5

Service: 5

We have been getting food from Cuban Eddies for years and loved it! Good prices, good portions and yummy food. We ordered it last night. If my sandwich had half a chicken cutlet on it that was alot. The maduros were always delicious but this time they were not cooked through all the way and were not good at all. They were hard and we needed to cook them more at home! Very dissappointed!

Their food is amazing!

I like this place. Thank you

Atmosphere: 5

Food: 5

Service: 5

You cannot call and speak with someone. I wanted to place a catering order. When you call the location it is 100% automated with no way to talk with someone. I filled out their online catering form and no one responded. I have never seen a business so against talking to their customer - especially a local restaurant.

Service: 1

Inexpensive food fresh, most people get take out.

Atmosphere: 3

Food: 3

Service: 3